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February 2024 by Glenda Elkins (Cissy)
Dan was very patient and knowledgeable. I came in looking for consumer cellular as my phone had shut off right after I was give an address where they set my new service up on my Samsung. Trying to find the address in Greenbriar Pkwy of 1316 was like hunting a needle in a hay stack. I saw ATT and went in cause I had been told CC bounced off their towers .Dan came up right away and I told him my problem. He helped me to get the right service and took awhile to get my pin from CC..very good customer service. I did not get the new Samsung. I kept my old and I got hooked up. Good people and good service
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February 2024 by Daniel Nava
Dan, Denzel, Jada, & Janet were all very helpful with my transition over to AT&T! A+ staff at that AT&T store!!
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January 2024 by Jessie Jay
Excellent service, attentive to customers, most impressive
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January 2024 by Aisha Davie
Robert was amazing! He took time to explain the charges on my bill and helped me figure out the best options for me and my family plan. This is my first time pre-ordering a phone, and Robert made the process smooth. I will highly recommend him to my friends, family, and colleagues!!
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November 2023 by Alex Strom
Came here after a horrible experience at the Norfolk corporate store.Denzel and Chanel were quick, attentive, kind, and knew exactly how to resolve the issue I had.In and out in 5 minutes, 3 of those just spent enjoying conversation.Come here if you actually want to get your issues fixed.
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November 2023 by Patti B
I received kind and courteous service today from Dan P. at the AT& T Greenbrier store after having a horrible experience with a AT&T sales person in Target at Chesapeake Square. Dan was very professional, clear & conscise in handling my issue concerning getting the cell phone canceled & the account canceled getting the packing slip printed so I could take it to the post office for shipping back to AT&T. Thank you Dan P. So much for your help!
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September 2023 by Childs Family
The associate Tyler was extremely informative about your equipment and was able to provide answers to several technological questions to help me decide on a device for my wife and myself. I left confident and happy. He was a fantastic ambassador of your company. Awesome experience!
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September 2023 by James Cox
The staff was excellent. The only problem is that the store needs better Wi-Fi so that old phones can transfer apps and other files to the new phone. I was in the store for 2 hours and still had to take my old phone home to do the transfer. The slow WiFi is completely unacceptable for a tech store. Again the staff was amazing. The Wi-Fi being slow is the only reason for not giving 5 stars.
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September 2023 by Rebecca Reyes
Jada was helpful , knowledgeable, kind and hardworking helped me too choose the best device for my needs . Service was quick and affordable . Love the customer service I received at this location.
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August 2023 by Carson Borders
Would like to recognize two of your employees for the outstanding customer service they provide my wife and myself on 7/31/23 and 8/1/23 Janna Jones and Jada Caffey went above and beyond to ensure our needs were met to our satisfaction. Friendly and welcoming allthe while exhibiting patience and kindness. Great job, well done!!
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July 2023 by Diamond Lashai'
Best AT&T customer service experience I’ve ever had during my 8 years with the company. I would like to shine some recognition on Janna Jones for making this experience smooth and for being so knowledgeable. She answered every question I had (quite a bit lol), made sure I got everything I needed and that I was aware of everything she was doing throughout the process. Really appreciated it.
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July 2023 by Cathy Rearden
Jada, my AT & T agent was professional, friendly, & extremely knowledgeable. She resolved my issues efficiently! Great customer service!!
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July 2023 by Joseph Sammon
Best experience so far at this AT&T. Shout out to Jada Caffey!! She was so amazingly helpful and so nice. I recommend her to anyone who walks in there. She is so delightful and she wears a smile the whole time she is helping you. Thank you for a great experience Jada!
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July 2023 by Paula Whitehead
I was Very Satisfied with my visit to the AT&T store on Eden Way in Chesapeake, VA. I was greeted as I walked in the door. The CSR was very knowledgeable and I got all 3 of my units activated. I made an unexpected purchase of accessories because the customer service was great. No improvements necessary. My experience was close to perfect ??
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July 2023 by Jabari Trosper
I walked in for an upgrade, got exactly what I was looking for. Customer service went above and beyond and showed me and deals they had. Ended up saving $100. Walked out with a phone, phone case, screen protector and JBl wireless Bluetooth ear pods. Spent only 120 out of pocket for everything.
