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March 2024 by Alijo Stonehouse
The lady arrived late, said they didn't have cars in inventory even though we reserved one online. See, the point of the reservation is so you can be sure you have it ready when you need it. Thank goodness for capitalism...took our money to the Hertz across the street and got the opposite experience.
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October 2023 by Kenneth Woodroffe
I pre-ordered an SUV on Friday $325. I went to pick it up on Saturday and was told there was none. I then asked for a car and was told there was none and should go to the airport to try to get one. After about 15 minutes, I was told that I could get a midsized car for $525. That's the worst experience I've ever had in renting an automobile.
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October 2023 by Diana Tucker
At this Avis location the staff was friendly yet professional. The atmosphere was relaxed and I did not feel rushed to complete the transaction.During our travel I ran over something in the road and got a flat tire. We quickly changed it and with no hesitation Avis allowed us to switch out the car at another location and we were on our way ! It was a no hassle experience @
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October 2023 by Matthew Curcione
They don't honor reservations. We booked and paid for a car well in advance; however, when we attempted to pick up our car, they advised us they didn't have a car. The manager advised us to go to the Hampton Avis the next day to get our paid for vehicle ,and, unfortunately, Hampton did not have a vehicle to rent.If you want to avoid having your time wasted like mine, please avoid this business completely.
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October 2023 by Bobby R
The customer service at the Avis Rental on Western Branch Blvd was great! The car we received was very clean and had excellent gas mileage. Definitely recommend.
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August 2023 by Sarah Boyd
Worst car renting experience in my life. 2 months ahead of time I reserved a convertible. Upon arrival I was told it was not available but it was "on the way." After waiting 1 1/2 hours, no convertible. They gave me a "luxury" car instead from which the check engine light came on and the car started wobbling horribly. I then was given a car to get me to the next Avis store 20 minutes away. The employee at this Avis store had zero personality, was very rude, and just didn't talk to me at all. She rushed to get a Dodge Durango cleaned which she didnt even ask if I wanted it. It was massive and I knew it would be expensive to put gas in. Definitely nothing similar to a convertible. And it ended up being one of the most uncomfortable vehicles I have ever driven. I was supposed to be on the road by 10 am, I didn't get on the road to start my 6 1/2 hour road trip until 1:30 pm. I will not be renting from Avis ever again.
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August 2023 by Myrell Lewis
Adrienne from Avis at Chesapeake Western Branch exhibited the utmost professionalism and courtesy. She truly made me feel that I was a VIP during both the pick up and return of the rental vehicle.
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August 2023 by Derickk White
I had book my car rental online, same day. when I got to the Avis office in Churchland, I was greeted with an excuse as soon as I walked in. " We Don't have any cars.. Sorry" I did get a car from them, But only because I had refuse to except the reasoning as to why. and began to contact Avis Office. But it seemed that they had no real Empathy for their short coming and was alright with not being able to provide good service. never formally apologize for the short comings. just poor excuses as to why they where short on cars at there facility.
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July 2023 by Brooklyn Royal
The Customer Service Is Amazing ! I Reserved A Suv That Didn’t Fit My Large Size Body And They Went Over And Beyond To Accommodate Me . I Took A 4 Day Trip During A Holiday And All I Could Do Was Think About How Nice And Accommodating The Staff Was That Day. Literally Told Everyone One Who Complemented The Vehicle. It’s Not Often You Encounter Great Customer Service. I’m So Grateful For Them To Take My Comfort Into Consideration. Definitely Touched My Heart. Thank You So Much! I Will Always Stay A Loyal Customer And Continue To Tell The World Of The Kindness Received From The Avis Staff. Thank You !
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July 2023 by Michelle G
If I could give less than one star I would. When I walked in I thought I was in a SNL skit- you know the complete exaggeration of a business. 3 people waiting for cars and when I walked and my car wasn’t ready (it was an noon and my pick up was 11am).Then the woman told me that all the cars had check engine light on. When I asked are they safe she replies “ Don’t know. Guess you see when on the road”. She actually said that!I wish I could have video taped it. SNL would’ve loved it.She said she would call me in an hour. She didn’t. Finally we decided to drive down. We didn’t trust the car. I mean if the worker can’t vouch for their product safety- that’s all you need. Plus, it made me wonder how good the tire tread would be if they have an entire lot of cars with check engine light on and staff who is so indifference to safety.When someone tells you who they are believe them. And when a company representative shows the company standards-there you go! It seems this is not an isolated incident.Borrow a car, go to another location anything else.
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June 2023 by Mack McKinney
I heard that great experience and your customer service was very polite and helpful, Hopefully I want another car very soon.
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June 2023 by Eric Jimenez
Can't call the store, the phone number connects to another place where they don't speak English.
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June 2023 by Vince
Plenty cars to chose from, staff always ready to go above & beyond, will continue to rent from this location
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April 2023 by R K
DO NOT RENT A CAR FROM THESE SCAM ARTISTS! WISH I COULD GIVE NO STARS! TOOK A 250 DEPOSIT AND SAYS WAS REFUNDED BUT HASNT. IF YOU CALL CORP. YOU GET TRANSFERRED TO PEOPLE THAT DONT SPEAK ENGLISH! THEY GIVE YOU THE RUN AROUND. ABSOLUTELY WORST EXPERIENCE EVER. CONTACTED RESPONSE TO THIS REVIEW AND STILL NOTHING. NEVER AGAIN!!! FILED A COMPLAINT WITH THE BETTER BUSINESS BUREAU. WILL ALWAYS USE ENTERPRISE FROM NOW ON.
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April 2023 by Hilary Bradish
Trayvon provided excellent customer service and got us into a car we loved. Will definitely be recommending Avis to others in the future.