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March 2024 by Robin Hayes
not the BEST place customer service sucks. When you ask them to send over your pets records to another vet they say sure we will. Two weeks later I am at the new vet guess what no records. Just lazy. This place is just like a converter belt you just drop off pets and pick them up. You never see the Dr. Like other Vets spend time with you and your pets. Pets our like our children but I feel they just want your money don't really care. They act like they do.
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March 2024 by Dawn Lassiter
The entire Banfield team is awesome! They take great care of our fur baby Riley! Shout out to the Chesapeake (Chesapeake Square) Pet Hospital from the Drs to the rest of the staff! You all Rock!
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March 2024 by Patricia Roberts
From the caring Drs. to the amazing medical support staff my pets receive the best care possible and I never have to worry about them , keep up your amazing work and dedication that I so much appreciated and depend on .you guys ROCK !???❤️
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March 2024 by Cee Cee mari
They are very friendly and thorough.
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March 2024 by Karen Callahan
I have been taking my animals to Banfield for several years. I love Dr. Minkins, she takes the time & explains everything to you, she is the best. I also love Taylor & linda, they are always friendly & helpful. Some of the other associates are great too, I just want to give a bug shout out, for Dr. Minkins, Taylor & Linda.
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March 2024 by Brenda Johnson
Me and my puppy Creed love Banfield..
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January 2024 by Rodney Crenshaw
You have to really be up on the charges. Be sure you know what you're paying for up front and what the follow-up appointment will cost.
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October 2023 by Brian
I recently took my Chihuahua for a teeth cleaning, and let me tell you, it was an experience worth 5 stars! From the moment we arrived, it was clear he was on a mission to become the coolest dog in the waiting room. He sported his stylish dental bib like a fashion statement, making the other pups green with envy.Now, let's talk about the sedative they gave him. It was like watching a canine James Bond on a secret mission. One minute he was full of energy, and the next, he was as chill as a cucumber. He looked at me as if to say, "Shaken, not stirred."During the procedure, my little Chihuahua turned into a snoring superstar, showing off his relaxation skills to the entire clinic. The vet techs couldn't stop laughing at his charming snores, and I have to admit, it was pretty entertaining.When it was all over, he woke up like a champ, acting as if he'd just come back from a spa vacation. His teeth were sparkling, and he flaunted them proudly. I swear he looked at himself in the mirror and winked.So, if you want your Chihuahua to be the next doggy secret agent with teeth that shine brighter than diamonds, this is the place to go! 5 stars for a dental adventure that's almost as fun for the owner as it is for the pup. ?✨? #DentalDrama #Chihuahua007
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October 2023 by Michael Johnson
All I'm going to say if you love your fur baby, so do they. They kept me comfortable and informed while they dealt with my puppy's potentially life-threatening situation. Dr. Robinson made sure I was ok, informed, and reassured. This is not to take anything from the rest of the staff. I hope they can find a way to keep this current staff together. There was a time when I was so stressed that I wasn't eating properly. Every morning I was asked if I was eating. There is nothing negative I can say about this staff. The most personable and caring group I've ever had the pleasure dealing with in my life.
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September 2023 by David Heider
Banfield has moved to a mostly drop off style appointment. They expect you to leave your pet there for 4-6 hours on the day of their appointment. If you want an in-person appointment you need to wait months. We will be leaving for a vet that actually allows the owner to be there with their animal.
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August 2023 by Ricky Reviews
We are pretty happy with this Banfield location. The staff is friendly and knowledgeable. The only drawback is they fewer appointment slots that allow you to stay with your pet. Before COVID that wasn’t a problem, but now they prefer you to just leave your pet. Other than that, I’m happy with the service they provide.
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August 2023 by Marquita Watford
It was my first visit there, a few things they failed to mention before hand but other than that the visit went well. They have great wellness plans.
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July 2023 by Kimberly Brickhouse
They always treat my baby so well. His techs are amazing and Dr. Lewis always gives him love.
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May 2023 by Lexii Campos
I honestly liked this Banfield location but when it came time for my dog’s dental surgery and comprehensive exam that I knew about and planned for 6 months ago, never again.1. They moved the appointment up a month early to April.2. They overcharged me for early renewal for the Optimum Wellness Plan that I was supposed to pay for in the original month scheduled, May.Originally they told me it was going to be $500 at his previous appointment and then his next appointment came and they said it could be $1,000 because prices change. Not sure how prices change for procedures but ok. That’s something I have to figure out. It turns out that his dental surgery went well and better than expected and I spoke to the doctor and they said I’d pay less than I expected. Woohoo. They call me again and tell me that I’d be charged for an early renewal— when they moved me up a month early — add that on to the $1,000 again after you told me I’d pay less? I took a moment of silence on the phone and even apologized because I was becoming stressed of all these added on charges now.The lady spoke to someone else in charge to mention the early charge and they told me “I don’t know why they did that.” Then she proceeded to tell me that they’d take off the $97.63 for the plan. Then I go there to pick up my boy 6 hours later and a different girl charges me $913.90 and until after I get back to work they wanna call me and tell me that they overcharged me ??? She admitted it was her fault and apologized for overcharging me. $913 is a big difference from $816 and the only reason I was sane in that moment is because I was willing to spend more than a thousand on my dog. They were closing by that time and I was already back at work. I tried to email and call, to where there was no answer on their end. I tried to dispute it with my credit card company and Banfield just now fought it and is saying that it’s correct ??? I disputed it a week after April 12 and they just now fought it after they charged my card. They even used my signature on a form that I signed April 12th, before his surgery when they take all the payment info.I swear it’s all money and talk. Besides that BS of taking off charges, everyone is nice and sweet there but man, they don’t pay attention or communicate when they charge cards.
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April 2023 by Kayla McCombs
Love them! The really know their stuff. All of our babies are extremely healthy and we couldn't achieve this without them.
