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November 2024 by Andrew Hooper
Zero Stars - Avoid this branch at all costs! ATM in the drive-through was broken so I was forced inside to do a simple withdrawal. I provided my ID and debit card.
The tellers whispered back-and-forth for 10 minutes without communicating and then came up and started asking me questions about transactions in my account, which I verified 100%, she then proceeded to lecture me on updating my ID as the address there was different than what I have on record on the bank account. She was rude and nasty. I responded for her to wrap up my transaction so I could leave, at which point she refused my transaction. Went to the branch manager who seemed out of it, but he did complete my transaction. The whole experience was disgusting and a complete waste of time.
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September 2024 by Jeff Beard
Olivia was very helpful in closing out our estate account. She was very knowledgeable and shared ideas to help close the account positively.
She was very professional and kind.
Good to know that there are still people out there willing to help.
Thanks again.
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July 2024 by Andrew Milam
Was refused a temporary debit card by one of the bankers here due to not being eligible for one because "I had only opened a checking account". That's not what I'm really upset about though. What I'm mad about is the way the lady treated me like a little child. Like, you know how people will bend down and put their hands on their knees and soften their voice when they talk to a little kid? Yeah. I didn't like that too much. I'm already frustrated please don't treat me like that.
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July 2024 by Scott Brady
Love yall 💓
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June 2024 by Thai C
Wait time is horrible. One teller - line is to the door of bank
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March 2024 by Ray Savage
Long lines on a Saturday with only two tellers on call. No security in sight with people needing access to their safety deposit boxes. Almost an hour wait time. A nightmare experience!
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January 2024 by Linda Klein
This has got to be the worst branch of truist. It was terrible when it was BB&T and it’s still terrible. No one should have to sit in the drive-through for 20 minutes to make a payment. There is no teller at the window. She’s busy counting big stacks of money somewhere else and not doing her job. We can all see her and there have been a car sitting in this drive through for 20 minutes. This is ridiculous. I wonder if we’ll get compensated for our gas. Probably not. I wonder if I called the bank right now and ask him if anybody works here someone would actually answer the phone.
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December 2023 by Taylor Frommelt
I used this Truist branch for the first time this morning and it was very pleasant; I was served quickly and their staff was very nice! Will be returning to this location for future business instead of the JANAF location that I typically use by my job.
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December 2023 by Boni GC
Today, November 27, 2023 at 11:25 amI went to make a deposit at the window because I don't have time to enter the branch and the woman who was at the window told me very arrogantly that I have to go inside to the branch to deposit, I was surprised because for years I had deposited that way and I had never had problems with the other employees of the bank, now I have to look for another branch
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January 2023 by Susie Nixon
I have been a customer with this bank for over 20 years since it was BB&T. Since before the merger & it became Truist they have the Worst Customer Service I've Ever Seen. I would give them a Negative Star Rating if I Could. The tellers as well as the supervisors are ignorant & completely unreasonable.
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October 2022 by Stephen Graves
Horrible service, calls not returned.
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August 2022 by Nathan Corbett
Very rude window teller. Closed my account that day
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July 2022 by Jennifer Lynn
The ATM seems to have been "temporarily out of service" for months, so I went through the drive through. Because there are two lines and the tellers seemed to be going back and forth between helping the drive through and the desk, they took a customer who had arrived after me before me, even though I was next and at the speaker. The teller was friendly when I was helped, but it took a lot longer than a working ATM.
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November 2021 by Juanita Tardif
I always get a hard time when asking for a notary
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May 2021 by Lindsy Whittaker
Lupida is wonderful!
