Bon Secours Western Branch Primary Care receives mixed reviews from patients. Several reviews describe wonderful and amazing experiences, noting the practice is a hidden gem. Many staff members, including front desk and nursing staff, are frequently described as friendly, professional, attentive, helpful, and kind. Specific providers are highlighted for being great, thorough, the best, caring, compassionate, and for listening intently to patients. The practice is noted for getting straight to the point and working with patients on their health. However, other reviews express significant concerns, stating the quality has reduced over time and describing one provider as having a poor attitude, not listening, and not being the best. A past negative phone interaction with a front desk person is mentioned, though it was resolved. One reviewer strongly recommends the chiropractic office located downstairs in the same building.
Timely efficient and friendly professional staff. Practitioner very professional and spent time explaining everything with the appointment and necessary testing.
November 2025
Great Environment and Teamwork. The Offices work well together to make sure the paitent is taken care of WELL
November 2025
I had a wonderful experience with this practice today. Shannon Lassiter was great and thorough. Front desk and nursing staff were very friendly.
