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May 2025 by Dorothy Carter
The retail associate couldn't be bothered to turn off the video she was watching on her phone to provide service. Unbelievable
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May 2025 by kevin jones
Says open at 10am. Went twice at 10:30...CLOSED!!
Update 2025- Whatever the issue was, guess they cleaned it up. Been very helpful since. Haven't had any problems. Been open when needed.
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July 2024 by Cat Ferb
I brought my mother to this location to upgrade her phone and the lady they have representing cricket does not know the meaning of customer service and is horrible. It was as if she just wanted to get us back out of the store. My mother and I were discussing the phones and she kept speaking over us as if to rush us to decide. I ask her to step away and give us a moment my mother is older and would make a fast decision due to her knowledge in technology is lacking a bit. The clark finally stepped away then she comes right back well the 2023 (which was the phone she was pushing soo hard ) was sold out after I already stated we were getting the 2024 give us a moment I was looking up the phone specs because she had no clue what they were. Just a rude woman. No name tag but a lot of acne scars and short . She may not like here. It shows in her attitude and the poor customer communication.
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May 2024 by Kellan Lessard
Great service Monzeal Did a fantastic job
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May 2024 by Antelmo Orozco
Monzeal was very good thank you
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May 2024 by Crystal Wells
Kenyatta Jones was very nice and smiles all the time.
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March 2024 by Arion Smith Jr.
I enjoyed my experience at the cricket store in Sam's circle especially Amber! She was very helpful with all of the issues I had and solved them quickly with much knowledge.
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January 2024 by Seneca Mitchell
Cristian in Sam Circle was AMAZING!!! He was very professional, patient, and attentive to our need. Whenever in the area, check him out. He is great!!!Whenever I come back, I will be sure to request him!!! Continue to be Great!!!
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December 2023 by Kayla Hand
Amazing!! I just switched over from Verizon and Amber made everything so simple and answered all of my questions.
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November 2023 by zachary corsner
You can’t receive your call logs. They need to be subpoenaed through the court. Super weird.
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October 2023 by Lenny Burden
My Mother had a problem with her phone and they didn't want to exchange her phone. Kris from The Corporate office wanted her a 75 year old senior citizen to return her phone with no replacement while they address the issue. She also stated that I have her return the phone or keep it with the ongoing problem.. I know it isn't a good idea for a Senior to be without a phone. Dezin the regional manager didn't even return my call to address my Mother's issues. Horrible Business. 8minAll Good people and especially Seniors should not do business with this company. When they take advantage of our Seniors we should shut them DOWN.
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September 2023 by Tahrae Lashaun
Is it part of policy to leave a customer you are already helping to help another customer. Manager or not customer service wise next time finish out one task and let the other customer know you will be right with them. Period. Don't just walk away. Especially if you call yourself training. Bad customer. Work on it.
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September 2023 by Leslie Florian-Chavez
The customer service is fantastic! Claudia is out of this world (Manager!) she is 100% pro-customer and goes mile and 1/2 to help and be sure the customer is happy with the service, device and etc! Claudia you rock!
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July 2023 by Harry Profit
I received 5 star service from Claudia today. She greeted me as soon as I walked into the store. I needed help with putting a screen protector on a phone. She installed the protector and gave me tips if there was ever a time I needed to put another on and couldn't get to a store. Claudia's customer service was a pleasant surprise.
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July 2023 by Big dawg No roof
Worst experience of the year thus far i spent over 2hrs here I bought a new iPhone and ported a number the sales rep was lost and water a lot of time back tracking she didn’t know what she was doing the manager came in went straight to back and was back there for like 30mins left out with a box didn’t see if the girl needed help or not which she did I paid for physical sim to be able to swap between devices she said it wasn’t working she went back and forth like 15 times confused before just putting the phone back to E sim which to my understanding she had to request for free smh I spent 2hrs in here went to victory location had to spend another 10.59 on another sim why it only took the lady 20 seconds to install and delete the old E sim yeah this store is good for Bill pay only! God is still good but this experience wasn’t shalom
