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June 2025 by JAMES CHEATHAM JR
GREAT STORE
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March 2025 by L A
I found this store very clean and well stocked. I was able to locate my items quickly. I used the self check out. However, I noticed the person at the counter was quick.
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March 2025 by Kathy Orefice
I'm a new customer to CVS coming from Walmart was hesitant at first about after today Wow. I'm happy to be a new customer here at CVS 1329 Kempsville Rd Chesapeake, VA 23320 off Volvo. Excellent customer service starting with the staff In Pharmacy to the staff up front.
Five Star's 🌟 🌟 🌟 🌟 🌟 See yall next time
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March 2025 by Naomi Lewis
Not sure what the situations were with the people who said it’s no longer 24hrs. I called to make sure they were open before doing the 20 min drive after midnight. And they are open 24hrs. The guy i spoke to said some time around 2am or so that they are closed for the staff to take a lunch. But other than that, they are the only store open 24/7 that has medical supplies. Which we desperately needed and although the drive sucked, it helped out.
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March 2025 by Rosemary Paul
It had everything I needed except personal oxygen
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March 2025 by Chloe Jordan
My medication is always ready within the hour. They are polite and fast. Never had a problem over the past year.
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June 2024 by Colleen Mccabe
Fast check out coupons on line bring prices down to a good amount
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June 2024 by Veronica Day
I was fully prepared to have a typical CVS experience today but I was pleasantly surprised. My doc gave me a paper prescription just in case they didn't receive the digital so when they couldn't find my order, I produced the paper script. There was some missing info so the pharmacist called up my doctor's office, got the info and filled the script. All in all it took about 20 minutes. I was initially not looking forward to going in at all but everyone was so nice and quick.
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June 2024 by Yell Yell T.
This store is a bit pricey but I HIGHLY recommend the care plus program! It's deconstruct worth it!
Since ALL CVS' are similar is always a huge comfort getting prescriptions that could or can travel as much as I do and having a store I know what I'll find on the shelf no matter where I am!
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May 2024 by Yao Lawrence O. Cunningham-Bey
They always have my prescriptions ready when they state they will be ready.
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May 2024 by Quinton McDonald
Update. This CVS has gotten better with Staff and Customer Service.
Not the best and definitely not the worst pharmacy I have been to. The location of this pharmacy is convenient. The Staff is hit or miss in the pharmacy.
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April 2024 by CR A
90% of the time, any visit to CVS I can find what I’m looking for.
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April 2024 by Alec Boldson
I wouldn't be surprised if this location is brought under lawsuit. I work for a local doctor's office and it is incredulous how disregarding this pharmacy's staff is to our patient's well-being. They are openly rude to our patients, telling them to get a job with better insurance, mocking them for using copay cards, and outright NOT running our Prior Authorization claims for medication. I cannot reach anyone via the Provider line and am forced to leave voicemail, which will not be responded to, as they leave you on hold for up to an hour. I know pharmacy staff can be put under pressure, but this location is absolutely vile. Do not fill your prescriptions here (especially your important ones for Seizure, Blood Pressure, Cholesterol) unless you want to gamble with your life.
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April 2024 by R Reyes
Unfortunately the majority of my experiences at CVS kempsville road has been less than favorable and I have vowed never to return again. Let's begin with drive-thru they never have both lanes open so needless to say it's always backed up. Yesterday I sat in the drive-thru for quite some time, when I finally arrived at the window they had charged the wrong insurance. Based on this, I was instructed to come into the store which I did. Upon arriving in the store, I was instructed to go to pick up counter so I waited in that line, once at the counter I informed the representative that they charged the incorrect insurance and to remove it from their system which she did. She gave me my price which was $0 and instructed me go stand in the pickup line which was extremely long just get a bag that she already had in her hand. Can someone tell me how this makes sense ??? It doesn't. Why would I have to go into another line to pick up medication that she had in her hand and there was no charge. That was totally asinine and a waste of my time. That store is the most unorganized understaffed pharmacy I have ever seen. They had prescription bags everywhere I don't know how in the world are able to find anything in that store.
I know everyone the short staff however you don't want your pharmacy department to be short staffed because they're shortage could be your life.
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March 2024 by Monica Perez
The worse experience I ever had. The pharmacy failed my daughter. She was home from college for spring break and we needed to transfer her EPILEPSY medicine and they denied it because the prescription was to new? Which was wrong because it's been filled before . They completely denied to fill a prescription she needed or she would have a seizure and have to go to the ER . I even told them she needs this like I don't understand what the issue is and didn't given me a valid reason besides stating its to new which it wasn't a new prescription what so ever. I simply didn't understand why they wouldn't fill it when the other cvs that was down the street from them was able to but they didn't have the medication so they transferred to a cvs that did and they said no and I'm like so you can care less that my daughter has a seizure because you won't fill her meds? And the response was well I can't do anything about it you need the dr to write another prescription which made no damn sense to me when you can see in her profile that she's had it filled has had other meds as well for her seizure but I was blatantly told oh well if she has a seizure like are you kidding me??? Why did another cvs tell me they can fill it but didn't have the meds and sent me to another to be denied? AND GUESS WHAT SHE HAD A DAMN SEIZURE!! because she didn't have her meds and this CVS failed her !!!! Even her doctor was appalled by what happened and it should have NEVER happened!! Will be taking this further because this is completely ridiculous!!
