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July 2025 by Susan Ronquillo
I have been using this CVS for years. Recently I experienced the WORST customer service ever from Brittany (not even the pharmacist)
She refused to let me speak to pharmacist which is against all regulations according to the corporate office. There is way more I could say but I will be slowly moving my prescriptions. I know they don’t care since I have heard them speaking about patients as if they could not be bothered. Thank you to LAURA and the newer pharmacist which I can’t remember name
You two are awesome!
To you Brittany perhaps customer service is not for you
Any comments CVS? Other than I’m sorry contact guest relations because I spoke to FOUr of them
So you pick and choose who you all respond to here ?? Thanks for nothing.
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June 2025 by Marie Christian
Fast and great customer service!
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June 2025 by Amanda Jones
I’ve given this pharmacy multiple chances, but the experience has been consistently disappointing. The staff are rude, dismissive, and act like helping customers is an inconvenience. I constantly run into issues with my prescriptions—whether it’s delays, incorrect information—and no one seems willing to help fix the problem.
Each time, I’m passed from one person to the next, with no clear answers and no follow-up. I leave feeling more stressed than when I arrived—exactly the opposite of what you want when dealing with medications and health concerns.
If you value respectful service and reliability, I strongly recommend going elsewhere. This pharmacy has proven time and again that customer care is not a priority here.
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April 2025 by Nikki Wilson
I needed to get my son’s prescription transferred from one pharmacy to this CVS. I was told it could take up to 72 hrs, however when I told the tech my dilemma she called that same day and my son’s prescription was filled within the hour. I wish I knew her name but she was amazing. Thanks again!
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March 2025 by David Lee
Always a long line, usually only 1 cashier no matter how many people are in line
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March 2025 by David Morales
They are a well trained team and usually provides good service.
However, I give it three stars. Lately the staff looks unhappy and that does affect the quality of thier service.
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July 2024 by MERRILL ANDERSON-ASHCRAFT
Shout out to Isabella and pharmacist (Maria) who solved three problems with prescriptions. Two were critical as I was out of meds. This occurred at the CVS pharmacy inside Target at 4200 Portsmouth Blvd, Chesapeake, VA 23321. Staff was kind and caring and listened to my issues and fixed all three. Thanks again to your Teammates
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June 2024 by Charlotte Ingram
Close to my house and a good place to shop for quick needs!
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June 2024 by Kelly Griffin
I've been using this pharmacy for about 16 years now. It's always been great...great staff, get your prescriptions on time. But now?? Terrible! I don't like to complain but everytime I go now there is some issue. And their attitudes are awful. I know they won't miss my business but I'm taking it somewhere else.
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April 2024 by Michelle Kerns
Worst pharmacy in Chesapeake. No one answers the phone. If they do it’s to hang up on you after being on hold for 23 minutes. Poorly managed and nasty attitudes. Take your money and health somewhere else.
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March 2024 by Whitney Pierce
Should have zero stars. Agree with other reviewers. Hold times for phone calls are ALWAYS 15-45 minutes and I don't see any of them answering the phone when I have been in line at the store.They are understaffed and the cashiers are SLOW. The worst part: more often than not, they do not have medications in stock and it takes DAYS to get them. The hold music is absolutely awful.
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February 2024 by Ard
CVS online says to call store. I've been waiting for 53 minutes for someone to answer. And it's not lunch time.
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December 2023 by Jenna Evans
I’m always waiting on hold for the pharmacy for at least 10 minutes before a tech answers. It’s really frustrating when i have to call in once a month. Today I called again and waited another 25 minutes on hold and finally I just hung up.
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November 2023 by Hailey
Pick another pharmacy. This location will not have your prescription and tell you to come back the next day because they can’t be bothered to do their jobs.
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November 2023 by Caroline Davis
It's hard reaching someone on the phone
