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February 2024 by Rob15
Understaffed. I waited a couple days for a vehicle. I was put in a family size mini van. And I asked for something smaller, still waiting day # 6.
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January 2024 by Bill Edwards
>excellent serviced by all staff especially the Assistant Manager
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January 2024 by tarsha greer
Customer Service is Great! They met my needs for my rental. Very friendly, nice, & professional. Overall I rate that location a 100!
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December 2023 by MJ Speaks
My experience was excellent. I have received good customers service renting there but FIELD RUSSELL exceeded that, he was kind, patient, professional, and knowledgeable! I appreciate his customer service and excellence. Signed a happy customer and disabled Veteran! Field needs recognition at a corporate level.
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October 2023 by Herman A.
The worst service ever man my wife was told to bring a rental back that was issued by insurance company because it had to go in for recall service got to the location and they try to put my wife in another car that looked like it was in a front end collision with a stench of cigarettes smoke and burn holes in the seat this car was truly beat to death when my wife stated that this was unacceptable the manager came out and refused to put her in anything else if you have to deal with this location run as far as you can
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September 2023 by Sherri Lewis
I went to pick up reserved car on Friday afternoon and car was on empty. An assistant took it to put half tank in, it took her about 20 minutes to return from across street. I drove car home, a Jetta, picked up husband and luggage and went to fill car up for trip. The Jetta would not accept gas except at a very slow trickle….vaperlock maybe, tried everything… we dropped back by Enterprise and told them of our problem. We could not drive 7 hours away in a car that took FOREVER to put gas in. She located a Nissan Rouge and had it cleaned right away and filled the tank. Told us not to worry about gas level at return to repay us for the little bit of gas we were able to get in the Jetta and for out wait and trouble. She did not get frazzled at the problems and remained professional and friendly throughout the whole time, first the lack of gas in first vehicle, the problem of not being able to gas it at a normal rate and also our wait for cleaning the upgraded car. Things could of really gone south quick had a less professional person helped us. As it was she made it right and the Rouge worked out great. We had no problems on our trip.
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September 2023 by Tera Moore
Worst experience of my life. Unable to trade Carrian at any other enterprise except the one I rented it from to get a smaller vehicle. The enterprise I rented from didn’t have any smaller vehicles poor customer service I just would not tell anyone to go to the one on military highway in Chesapeake
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September 2023 by Justin Lorio
Friendly, polite and thorough customer service. Best customer service of any car rental office/agency.
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August 2023 by SCOTT M.
great job dealing with my 2 insurance companies ??
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July 2023 by Everette Conner
The people at the Greenbrier in location really went above and beyond to make my rental happen. Great group of people over there!!
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July 2023 by Jason M
Renting the vehicle was the easiest transition I’ve ever had no more than 15 minutes from exiting my plane to being on the road. The fastest service I’ve ever had for enterprise
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June 2023 by Bryon Banks
The vehicle selection here is garbage. They never have any cars it's ridiculous. Figure it out or gtfo of the way.
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June 2023 by Zach Lavine
Lovely Experience. From the staff to the Vehicles. I'd Recommend for any and Everyone.
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May 2023 by Labella2 Couple
Great service , quick , great options of vehicles
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April 2023 by Eric D.
I have used Enterprise on several occasions and all were positive experiences.
