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February 2024 by Tom Carter
Great customer service in and out!!! Very friendly.
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February 2024 by Mimi 126
Car was reserved a few days in advance. I was able to walk in, showed what was needed to be shown and signed what needed to be signed. 7 minutes later, I was in my rental car going about my business. Location is 3 minutes from the Greenbrier Mall and in proximity to all the major car dealerships. Enterprise is easy to access from the main road and parking is on the property and plentiful.
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January 2024 by Tanedra Gilliam
Way too expensive. Cars always dirty.
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January 2024 by Roderick Worlds
Use this location every time i need a rental. Professional and pleasant staff.
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January 2024 by lou3lou3lou3 Kelly
Always GREAT Service here!!!
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December 2023 by Nicole Thompson
Got me in and out really quickly.
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December 2023 by Tony Smith
They are so rude in the Manager up there so disrespectful I never had a bad experience until now he was asking about identifications and stuff. It was just being so rude and nasty about the situation was never trying to help was cussing Just so unprofessional, I will tell anybody do not rent from this Rent-A-Car place especially one on S. Military Highway by Greenbriar
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September 2023 by Jaime Hamill
Thank you to everyone involved in helping me out when I needed a rental while my vehicle was being fixed. Is it bad when you loved the rental vehicle more than you love your own vehicle? Lol. Was told I was approved for a sedan and it was beyond my expectations! It was such a beautiful vehicle, clean inside and out. Customer service was wonderful! If I or anyone else I know needs a rental I am directing them here.
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September 2023 by Mark B.
Car was filthy put a deposit down on the car got less than half of it back Toyota Corolla.2 weeks later still waiting on refund .Please get the urine smell smells out of your cars.Zero transparency I your charges 1/2 star
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September 2023 by Iris Nance
I am a Farmers Insurance Agency Owner, and this has to have been the worst experience ever. And I have rented lots of cars from Enterprise. The drive light started blinking and I pulled over to google why this was happening. Then the engine and oil light came on. The car slowed down on its own, and when I pushed the gas to the max it stayed around 45-50. I was afraid that I would break down before getting to my destination. That vehicle needs to be taken out of inventory. It is not safe.
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September 2023 by Monica Brown
My family and I was stranded in South Carolina for a day after being rear-ended in my insured Enterprise vehicle around3-4. I called road side as prompted for help and the first employee got all the details and let me know he was sending a text out for a uber to get us (me, my mother and child) while waiting I realized I didn't get a text for the uber and called back, when I called back the next guy was rude then hung up on me, I dealt with that 5 times because they said they couldn't be on the phones long, even when they haven't made sure the customer is taken care of. Then someone from road side or enterprise called stating that they couldn't find a uber and would call back when they found a taxi. Before hanging up I let them know that the enterprise closed at 6 which they then responded they was going to send us to a enterprise that closes at 12am since it was already 5pm. After some time they sent the taxi and he dropped us off at a deserted airport. To find out the enterprise they sent us to closed at 6 an is was already 730. I asked the taxi to wait but he couldn't and road side was giving us a hard time once again trying to force me off the phone while I asked for a uber to the correct location. It got worse but to some it up I got my family a hotel so we could try and get home the next day. 8 am i started my calls to enterprise they then informed me they needed the totaled vehicle back before they could get us home. Weird but i gave them the information the cop gave us for the vehicle. They located the vehicle but still no assistance with getting us home so we called the location they stated they spoke to and the SC location informed us they didn't have any contact with the VA location and sent us a ride within 10 min. The South Carolina enterprise located the vehicle in 5 mins from the number I gave everyone, they didn't have to have the vehicle and they got us back on the road by 1pm. Since then no one has reached out to us nor refunded us for our traumatic experience. I even went to the Virginia location for the manger to show me how much he didn't care knowing that this situation could have turned out to be worse. And still no one has called texted or emailed us. And this happened Sunday.
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August 2023 by Tera Moore
I rented a car in Chesapeake off military highway due to having a car accident via my insurance. I was unable to trade the car in and get a smaller car. They advised me that I could take it to any enterprise, but was unable to trade it in because it had black marks around the bumper and no other enterprise would except the car. The customer service was very poor. I continue to call enterprise and was unable to get anybody to handle this matter in a timely manner was the worst experience I’ve ever had.
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August 2023 by Ayesha Gardner
So far it has been a pleasant experience. Lamont was more than helpful. He was knowledgeable, friendly and patient. Great customer service!
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July 2023 by moein ghaemi
They called 20 minutes before the time of the reservation and said they don’t have any car till end of the day. Terrible service.
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July 2023 by Ashleigh Sowards
I have used the Enterprise location at the corner of Paramount and Military Hwy for 20 years plus. Always have a good selection of cars and will upgrade if they don't. The deposit for a rental with major credit card or debit has gone up to 300$, I think that's a little outrageous but has nothing to do with this location, that is just the company themselves. I love the flat rate now. When you rent there are no hidden mileage fees or fuel fees as long as you do what is required during your renting of the car. Would recommend to anyone to go to this location especially over the airport.
