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March 2024 by Jocelyn Burgos
Very unprofessional front desk associate. Enterprise sent me to this location due to a mechanical issue on their previous vehicle to swap vehicles out. Per their employee, there are no vehicles to swap with despite having a parking lot full of vehicles. After about 30 minutes, they magically had a car. This car has a missing component to the center console that swallows belongings. I bring this to the attention of that same man the very next morning because my AirPods are now inside this vehicle and I have no way of retrieving it. The employee tells me there is nothing they can do and to take it to a Kia dealership to have them remove the center console to retrieve my AirPods. He was persistent on telling me to go back to the previous enterprise I had originally rented from to get another vehicle.
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February 2024 by kingquis84
Staff was very helpful!!
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February 2024 by A Rod
Kevin provides great customer service. Everyone there has great energy. It was in and out, loved that. They just need a bigger parking lot.
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February 2024 by Michele Kanady
I required a rental car because I had a serious accident and totalled my car. My insurance company works with Enterprise Car Rental. I have to say I have never had better service at a car rental company. I don't know if they were being extra kind because of the circumstances, but I was well cared for. The young man gave me a free upgrade because they only had a small sedan which I would not have been comfortable driving and he offered to send my name to Enterprise Car Sales. I ended up buying a car from them. Enterprise, as a whole, turned an awful experience into something more positive. I don't know how to thank you. I will recommend you to my friends. Thank you.
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February 2024 by Kimberly Diaz
Love them at Western Branch Church Land
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February 2024 by Maria Gebhart
From the beginning of me making my reservation, the customer service call to confirm my reservation, the excellent customer service rendered while picking up the vehicle as well as the follow-up call after returning the vehicle, all services were absolutely exemplary! When I am in need of a rental in the future I will rent from the Enterprise on Western Branch.
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January 2024 by Veronica Smith
I have been dealing with enterprise for years and years and WILL not go to any other rental company at all… I feel like enterprise gives me the best deals and I’m grateful for that.
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December 2023 by Cammy Corl
I wanted to rent a car to drive to Florida, but I wanted to include my friend in as an additional driver, as the drive is 13 hours long. I asked to add this after signing the contract, the worker obliged and added it, saying that it wasn't charging my card, but that it should while we are on the trip. Cool with me! When we got back however, we were told there was another fee added on top of the additional driver's fee, as my friend was under 25, but we had not been informed of this until after returning the vehicle. Noah Wellington, a really kind worker, helped us out by grabbing the manager, which he in turn waived the fee for us. We were very thankful for this. Noah is truly a god sent, acting both professional and empathetic, and he deserves a raise! Hopefully he is valued as a member of the Enterprise team.
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December 2023 by Joejo Turner
Customer service was top notch. Very accommodating. They get you in and out quickly. Polite and courteous. 10 stars if I could give them.
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November 2023 by Tiffany Burn
The service was decent, but I had to return/change out my rental 3 times. Once for service issues and one due to roaches. Enterprise then decided to keep my deposit(after saying only half was gonna be taken) claiming the insurance company should've told me it was due days before, when the rep told me they would notify me. After taking my deposit they continued to charge my card randomly. A good experience has quickly turned into a nightmare.
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November 2023 by Vanessa Norris
Great services provided by the Enterprise team. Follow-up call on reservation was done. Spoke a few times with the team and they were very responsive, respectful, helpful. It was a very satisfying experience from the beginning of online reservation to returning the car. Great experience!!!
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October 2023 by Ace E
Always there when you need them. Great customer service. Really helpful meeting the requests we required.You Rock! \m/
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October 2023 by Rod Jones
Good service... easy to extend rental using Enterprise Link they send you at end of rental period. Car Battery did go dead in car but they gave me a nice replacement when I returned it.
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September 2023 by James Cundiff
Christian, Justin, Willie, and Noah all go above and behind to make sure you have a great experience with Enterprise. It's rare you find that caliber of employee in this day and age. Thanks, guys, for always taking care of my rental needs.
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August 2023 by Kimberly Davis
The customer service is fantastic. They just need to be more consistent with cleaning the cars. I have rented from them a number of times and its kind of hit or miss when the cleanliness of the vehicles.
