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March 2024 by Andrew Wishart
I had an emergency print job and called FedEx and explained the situation to Rose who said to come right over. Rose was extremely professional and very friendly and printed my documents quickly and expertly.
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March 2024 by Bryce Wein
I never leave reviews, but I felt inclined to do so because of the way I was treated by an individual named Jayden today. I rarely ship things, especially important overnight sensitive things that need to arrive on time and to the right person. This individual was so incredibly helpful and eased my worries about getting the package where it needed to go, on time, and to the right person.If corporate reads this, give Jayden a raise because he is giving FedEx a fantastic name.And if a customer reads this, if you see Jayden working B-line it straight to this individual.
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December 2023 by Corey Trusty
Was able to get in and out quickly. Personnel was very polite and helpful.
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December 2023 by Paul H
0 stars. The knuckleheads at this store “lost” my package. After filing a claim on the 1st. Ive got nothing but hassle with this company trying to avoid paying me for what they stole or lost in store. Finally I get an answer and I now need to get a waiver from the company it was getting shipped too. This big company just trying to get out of paying the bill for hiring knuckleheads incapable of doing their job.Save the head ache UPS down the road better staff and better customer service. The supervisor after finally getting through the computer generated mess hung up. This company Stinks to see it nicely.
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November 2023 by Sean Campbell
Incredible service from Jayden. Very pleasant and explained everything to me about some documents I needed overnighted. Great work!
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October 2023 by Keith Stewart
Stopped in today to send an overnight envelope and an enclosed prepaid return envelope for my recipient. There was no line when I arrived and the staff person was very patient and helpful and explained all my options. Thank you FedEx.
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September 2023 by Maria Chowning
Michelle was very helpful in assisting me with shipping a package. She got me the best rate and even went above and beyond in taping up my very broken box to ship it back securely. She was friendly and greeted me within moments of walking in. I really appreciate her going above and beyond to help me like that. I will be a return customer for sure. I always find the employees here to be very friendly and helpful.
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August 2023 by Kenneth Halsey
I had never gone to a Fedex office to ship anything. I won't go back unless I have to ship a return, which this was the case. I walked in and the service rep didn't ask me, can I help you? They looked at me like I was supposed to know what to do. They didn't take for granted that I didnt know what to do. So I asked, do I drop this off here? Her response was, your package isn't ready. It wasn't sealed but at UPS, I don't have to seal it. She gave me tape to do it, which is fine, but I felt I was bothering her. Then, since I had to seal it, I asked did I need to put the label on? She looked at me like I was d*** and said I'm doing it. Which I wasn't going to take for granted, since my package wasn't ready when I came in. My first experience with Fedex was pretty bad, considering I've gone to UPS many times and never have felt that way.
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August 2023 by Tee M.
I recently went to the location on Volvo Pkwy Chesapeake and the staff treated me as if I was invisible. They don't greet or acknowledge their customers when they walk in or just advise someone will be right with you. The staff have attitudes as if you are bothering them. It amazes me that this is a business that offers services and they have an attitude with you for seeking their services. They really need to provide training on delivering excellent customer services. It is not hard .
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July 2023 by Jim Bee
I went in to this store late yesterday afternoon and they were slammed! Herb and his coworker juggled all the customers coming in and I never felt like I was waiting around even though I was last in line! These guys were solid and very helpful.
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May 2023 by TC GRAY
Pat was extremely helpful in assisting me with my business card order.
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April 2023 by Stephanie Conway
Candace was amazing and helped me immensely when I called in a panic needing two critical items printed asap. She was incredibly helpful and made sure I got what I needed within minutes of my request. She saved the day for a big event we were having and needed these critical items for.
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April 2023 by Joe C
Wonderful staff, I had a return from my daughter's wedding to send back. The very kind gentleman at the counter was very patient as I had multiple boxes to send.He offered assistance, and hand cart.
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March 2023 by tarik el-amarti
My first time using overnight shippingHannah was GREAT very welcoming and patient she had assisted me through the process and showed me all the options possible and made it so easy even though I didn't have all the information ready for her she was patient and still did it fast really appreciate her professionalism
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December 2022 by Shawn Heselton
All of the staff every time I walk into the business are professional, friendly, and just very pleasant to talk to and work with. Ebony, especially, always has a great attitude no matter what... Thanks!
