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April 2024 by Kadaria Smith
She was very respectful and helpful I really love her working with me today thank you for the help really appreciate it ?
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April 2024 by josh stewart
excellent service, simple process, very knowledgeable, and very personable.
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April 2024 by Nicole Achorn
Tina was very helpful in getting my space rented online to get a deal. Any questions I had she was able to answer right away. Tina is very friendly and professional and very helpful!
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October 2023 by Kristina Bell
The $1 move in is a life saver. The customer service is above and beyond expected.
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September 2023 by April Sampson
Today September 10,2023 I was at my storage unit and locked my keys in my storage unit with my car keys and my keys for my lock inside. The office was open , so I walked to the office and asked them did they have bolt cutters. The lady at the desk told me they don’t carry things like that here . I just find that hard to believe because if I didn’t pay my bill they would definitely cut my lock. So I had to Uber to Lowe’s get the lock and cutters and come back to my storage to cut the lock off. The whole process took me an hour to do In the future I would ask Public storage have bolt cutters in office it’s the least you can do when I am pay 213 dollars a month in storage !! I really wish I could stop payment on my unit and have them had came of here an lock the lock for me and then just paid it once they got here..
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August 2023 by Desiree Freeman
Ms. Tina is an awesome she made me comfortable I had an issue where I to wait all day and she made me feel like I was at home!Thank you!
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August 2023 by Jose Garcia-Perez
Tina helped me get the space that was best for what I need to store.
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August 2023 by Cesar Garcia
Ms Tina was so nice and very friendly and helpful.
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August 2023 by Sea W
I have been a paying customer with Harbor View Self Storage since 2009, almost 15 years. I have paid this company over $15,500 over the course of the close to 15 years and contents of my storage unit were removed in November of 2022. I spoke with staff on several occasions last November to no avail. I kept getting the run around and false information (see details below):\n-My emergency contact was notified less than 24 hours prior to removal of contents\n-All storage units that are in danger of being closed/lost must be advertised as being auctioned in advance\n-There must be an auctioneer to oversee the process (to protect consumers), there was NO auctioneer. I was given the name of an auctioneer who supposedly oversaw the process. However, I learned that there was no auction at all.\n-My contents were permitted to be removed by staff without a formal auction process\n-My emergency contact (father) was called less than 24 hours prior to the auction (voicemail left)\nUnder consumer law, not following the auctioning process and protocol and removing contents equates to theft. No storage company staff members can simply take things without following the process.\n***There is camera footage that can show the actual removal.\nI have purchased properties through the auction process since 1999. No one can simply take possession of another's belongings (including a house, storage contents, cars, etc.) without a formal auction process. Doing so is illegal and considered theft.
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July 2023 by Amy Saylor
So much nicer than the last company that owned this storage place. The manager is very friendly and helpful, thanks Tina.
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July 2023 by Stephanie
If I could give less than a 1 star rating I would but I can't. My mother has had a storage unit here for a long time. She lives out of state and so do I. My mother had a massive stroke and I have taken over her finances. I along with 2 other family members have been calling and leaving messages for 1 month now trying to pay the bill and Mooney answers the phone or returns calls back. I'm really concerned now for my mother's belongings. Based off of other reviews here, I'm not even sure if making the 12 hour drive over to pay the bill would be helpful since people aren't even in the office. Tomorrow I plan to call the police I guess and do a welfare check ?♀️ idk what else to do?
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June 2023 by Lilly Andrews
The property manager, Shawna IS AWESOME! Unbelievable customer service. Super helpful and she actually wants to help! You have gained a loyal customer for life. Thank you.
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June 2023 by Dwayne Scott
Shawna was amazing! How do you find employees this awesome?! Very informative and helpful. Thank you!
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June 2023 by Jinnie Gurley
First time visiting since public storage took over. What a big change, very nice and Tina was the best, if you visit public storage please visit Tina you’ll love her
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May 2023 by Lynda Achorn
They are out of business now, they were bought by a national company. Public storage. They are still taking money out of people’s checking accounts for rent even though it was sold. This is fraud! Going through a headache with the bank , trying to get my money back.
