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December 2023 by Marie Veal
It’s a one man show. So it may take some time to get your rental but the customer service that the associate gives is great.
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December 2023 by Jae West
They do not explain how toll payments work or the extending the rental policy
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October 2023 by Brian Mckee
Absolutely terrible customer service. Sent me all over to other hertz in order to change out the car that is not comparable to a Kia soul and smells like it was used to smuggle pot from Mexico. You can't get anyone at the 800 number to do anything besides guide you to the website to file a complaint. Every office just says go to this office because they have something for you. I arrive there and they say it was a miscommunication and to go to another office. This has been such a bad experience that I'm not even going to use the dealership that arranged this ever again until they drop hertz as their rental partner.
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September 2023 by Sarah Alford
Great service, great car rental rates and an employee that cares. If you think the world works without a hitch somewhere else, get to it.
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September 2023 by Blane Boyd
Good 2 go
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July 2023 by Brandy T.
This used to be my preferred location for rentals but this is a one-man operation and Austin is barely keeping his head above water... He can hardly remember his promises and commitments because he's so overworked... He failed to disclose about a malfunction on the Tesla I rented only to have me bring it back with the promise that it'd be easily switched out with a fully charged exchange... Called only to be forgotten on hold for 20 minutes and the exchange NOT charged .. I've spent so much time and money at this location and I'm over it at this point
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June 2023 by Reigne Brown, REALTOR, Property Manager
Austin's customer service is unmatched. Me and my husband have been longtime Avis reward customers and ended making a reservation at this Hertz after a recent horrible experience. From the time we walked in, Austin was extremely helpful, patient, personable and got us in and out. We are now renting again and Austin didn't miss a beat. He should be your model for training everyone in the company. We rent a lot and have not only switched companies but locations as well.
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May 2023 by Stephanie Smith
I have personally dealt with Austin at two locations but on three occasions now and he has always exceeded my expectations and has provided great customer service. Most recently he went over upgrade options and we elected to do so as my daughter and I were attending the Taylor Swift concert out of state. Our rental was superior for the occasion and he truly cares about his customers' experiences. I usually go through a third party for my rentals here but continue to come back to this location specifically to deal with Austin. Highly recommend reaching out to him for assistance with rentals. We will continue to use Hertz and go to Austin for all of our future car rental needs.
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April 2023 by Brandy Terry
I made a reservation through third party to pick up at a location that apparently didn't exist, I called this location and Austin was able eager to accommodate; He got me the car I was reserved down to the model and his overall customer service was top tier!
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April 2023 by Kyle Jeter
Austin handled everything really smoothly both times. He knows what you need and when you need it. Great experience.
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March 2023 by Austin Lundi
Awesome