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June 2025 by L B
Been bouncing around on hold for 20 minutes. No one seems to want to do their jobs.
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June 2025 by Mike Dyson
Customer service rep was awful, terrible at her job. Very disrespectful attitude.
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June 2025 by Mark Lascara
I rented a piece of equipment, and they quoted me price
I rented it. Upon returning it, I am charged extra fees that were added and never discussed. VERY POOR BUSINESS PRACTICE. TOTAL RIPOFF. Avoid this Home Depot. They have no problem hiding additional fees and ripping us off.
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June 2025 by Debbie Nelson
First time at this location, in desperate need of a small moving vehicle THAT DAY after UHaul on Military Hwy in Norfolk failed to have the vehicle I reserved available for me with no apology, no offer to check other locations, etc. >>> “Bobby” in the rental dept saved the day- he was awesome. Super busy, knowledgeable and provides descriptive, helpful instructions on operating equipment (from what I reserved as 2nd in line), and this while being super busy and answering the phone. Very nice guy, absolutely great customer service. Would visit this location again solely based on his good customer service.
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May 2025 by Phil Long
So much better than Lowe’s. You can’t even get a human to take care of you at the checkout counter at Lowe’s anymore. It’s ridiculous.
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July 2024 by Lani Darden
This store always has what I am looking for even when I’m not looking for it. The staff always check and make sure you can find what you are searching for. Such a courteous staff. Store organized and appears pretty clean. I will always come back.
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July 2024 by Angela P. Hicks
Alot.of great savings and the staff is always polite!!
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July 2024 by Willie Ralph
Friendly staff
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June 2024 by christopher yeadon
Anyone see that dude walking around with the backwards hat and oversized calves? He works for Home depot I think in theft prevention but he will follow you around and monitor you while your shopping, especially if you spend more than 30 minutes in the store lol. Kinda weird seeing the same person everywhere I go every-time I’m there.
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June 2024 by Manzano Lane
Blatant disrespect for the military on Father's day, just wow! Went in to pick up a bucket and use the military discount that I have on file and Donny kept telling me I had to register online which I have already done and when explaining we have a pro account as well and that we always need an override to the military discount which it shows under the same phone number. He kept insisting we were wrong until I pointed out how their register system works. Then said well if I had known that I would've just given you the discount. Legit I showed my military ID and he could've cared less instead of just doing the 50 cent discount. The amount of disrespect in this boys demeanor makes for a bad representation of Home Depot. We will be going back to Lowes who knows how to treat our nation's Veterans.
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June 2024 by Cynthia Rawlins
I went in today looking for a faucet and there were none on the shelf. Luckily I asked Tracy for some help. She found it on a cart as it just came in! What a wonderful,caring,helpful,amazing Employee! Tracy was the best! If I ever need anything I will definitely look for her! Thank you for a great experience!
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June 2024 by Johnny Scott
Very friendly staff.
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June 2024 by William Lawson
Customer service stinks, made an order on Monday 5-20-24 called 3 days later to find out what is going on, I placed the order in the store. Every time I called they would answer and hang right up. This was 3 times.
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June 2024 by Mayra Ellis
Horrible customer service. I needed help loading wood on top of my car and was entirely by myself. I asked for help, waited 20 minutes, absolutely no one showed up. I went in to ask again. Waited another 15 minutes and no one showed up. I ended up loading it myself and nearly hurting myself in the process. Absolutely rude and inconsiderate workers.
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June 2024 by Corey Waters
Magnus from the rental department was very thorough with the equipment that I rented. Although the equipment did glitch had minor problems, he rectified the situation.
