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July 2023 by Google user
Good place too learn
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April 2021 by Elaine Shell
Terrible customer service. The clerk made a huge error in our total. When we tried to explain that to her she gave a look and FINALLY rescanned after repeated explanations that the total was incorrect. Then the total was correct on her register but not on the card scanner. We tried to explain the there was 70.00 difference. Her answer (with a scowl on her face) was to send us to another register. Cashiers like her give Home Depot a bad name. Not shopping at the Taylor Rd Chesapeake Home Depot ever again. I urge others to save themselves from that store.
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September 2020 by Jeremy Lyford
**Assistant manager Landen**
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August 2020 by Toshiba Johnson
worst customer service EVERRRRR! The only recommendation I recommend is to NOT do any type of business here! NONE
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January 2020 by Shawn B.
Home Depot does it right. I came in here really anxious about replacint my faucet. I had he ever really completed a job this big, let alone this technical. I ad researched how to change a faucet and thought I can do this, but when I got to Home Depot that's when tHe realization set in of "do I really know what I'm doing?". Luckily, I was able to meet a very helpful employee. This employee happened to be a United states veteran and we instantly connected because I'm a United States veteran. I showed him a picture of of what I was working with as far as my faucet set up and he was able to tell me exactly what I needed. He helped me pick out a faucet. He did not try to up-sale me on the most expensive faucet either. He helped me pick out the one tool that I needed and sent me on my way. My total for everything came out to about $108. Doing it myself saved me about $131 because I didn't have to hire someone to install it. Overall great customer service and I will be coming back for all my handy man needs.
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January 2020 by Alicia H.
I came to this HD to order cellular shades and the department rep was extremely helpful. We looked at several brands and types. He also was able to show me pricing options. Once I decided which ones I wanted, he went in the back and cut them to size. While waiting for my shades to get cut, I walked around the store with my puppy and worked on commands with distractions. I walked out with perfectly measured blinds and a puppy who's belly was filled with treats. Today was a good day.
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December 2019 by Erica W.
Ordered a storm door from this location. After the contractor came to measure, the door needed to be custom ordered due to the measurements. When the door finally arrived, I received a phone call from the scheduling personnel to schedule when to come out to install the door. I missed the phone call and called twice and left two messages and still no response. I finally called the store to inform them that I had yet to receive a phone call back. Two days later I received a phone call to schedule the door installation. When the contractor arrived, the door was too small (The original contractor measured wrong), and wasn't a custom order door, it was a standard door. The contractor (the only good thing in this entire situation) drove to Home Depot to swap out the door for me. Took 30 minutes and it was all over.
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December 2019 by Kristin L.
The store itself is well stocked, clean and kept. The employees I happen to meet today werent trained well for customer service. Which looks bad on employee and employer. Had an employee tell my friend who had her leashed trained rotti/pit pup, how dogs like that are bred for attacking. I personally had an employee look at my german who is also well trained and leashed ,he comes there at least one a week, go oh hell naw and walk away while i was asking for assistance. Home depo is a dog friendly place. Learn ways to let the owner know hey im scared of dogs but let me find someone who can help you or get a job that doesnt have you meeting dogs. Unbelievably rude and unwarranted
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October 2019 by Jacqui M.
Waited over an hour for an online pickup. I believe Juanita was the lady helping us. She was very condescending and not very helpful in speeding up a fairly easy request. We had two large boxes and had to repeatedly go inside to remind them we were outside with our truck- where she told us to be. I only gave two stars because the other staff members did try to help but somehow it still took over an hour. Very disappointed. Should have gone to Lowe's.
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September 2019 by Nails Navarro
Called to verify/confirm my appliance delivery before driving 4 hours away from Delaware through a storm. Visited local store to verify/confirm the delivery because of the storm. Delivery day, hurricane is here, Im here but your not and neither are my appliances. Its not like Hurricane Dorian was not in the news or anything.
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July 2019 by Trent L.
This business is pretty convenient because they have just about anything you can think of to help you with home improvements and replacement items for home use. The only issue I have is sometimes it's hard to find help when you need it and most of the time if you know what you're looking for you can find it before you can find someone to help you,but overall it's beneficial to shop here.
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June 2019 by Daniel B.
Home Depot has gotten so bad with customer relations I will never shop at any location ever again! This year alone I have spent thousands at Home Depot and in the past three weeks the customer service has ruined me or my family and friends from ever shopping there again. I recently purchased over 1100 dollars worth of tile for my backsplash the store did not have any in stock and I was told they could not order it for me that I would have to order it online which they did in the store. I said ok it took over two hours to get the order in and when I saw the total it did not add up to what the tile was priced at in the store the online price was over 1.00 more per sq ft at which I was told they could not price match that I would have to pay the online price and then was told that they could not honor my military discount either because it was an online purchase and even if they could Home Depot now only allows for a 50.00 savings for military on any purchase. Fast forward to today I had two extra boxes of tile left and went to the closest Home Depot to return them...they informed me they could not return them at that Home Depot store because I purchased it at a different location even tho the Home Depot website states that you can return any item at any location. Home Depot has become a joke and has lost multiple customers for life because of the poor choices made by management!
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May 2019 by Dell Duley
Great store to shop for everything you need for your yards garden . Great price
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February 2019 by Gary M.
Nyah at the checkout was very efficient and friendly. That was where my pleasant experience stopped. I told her I needed help loading the 105 lb box into my car. She asked one employee to help me; he made some excuse and walked away. She asked another employee for help as he walked by; he kept walking. I went to the customer service desk to ask for help. The clerk identified "the loader" to help me. He looked at me and turned away. He was busy attending the "team meeting" that the manager was holding in front of the Customer Service desk. I waited for assistance for a full ten minutes in plain view of all the store's employees and was absolutely ignored. I managed to leverage the box into the car on my own. The store manager should find another job. Or hold his damned meetings when the store is closed and the customers are gone.
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December 2018 by Paula Ann
Extremely friendly and helpful staff!