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April 2022 by J David H.
First time at this Home Depot that's a hike from where I reside. It's actually not far from the NC border. This location stocked kitchen fluorescent bulbs that I needed after calling to confirm. Parking is spacious and I found it debris free. The store had lots of flowers out front for Spring planting and it looked great enhancing the entrance. A staff assisted me with locating the bulbs. After confirming the accuracy I headed to self checkout. No issues and I was in my way.
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February 2022 by Ethan Angelini
Cashier kicked me out of entering an email address for an emailed receipt. Store would not help me get one. Called customer service number and they told me that the store could email me a receipt and keeps are records of the last 10 days on hand. Store still told me they could not give me an emailed receipt for a corporate card purchase that requires an expense report be filed. Would not recommend this store. Lousy cashiers and lousy customer support.
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January 2022 by Yoonie L.
What really stands out about this particular Home Depot (HD) in Chesapeake is the customer service. Even though HD is a large chain, this location manages to give off a local neighborhood store feel, at least to me anyway, and that is thanks to the staff. When we first moved here, we had what seemed like a never ending list of renos to do (still a work in progress) so this HD location was our first stop. The staff really took the time to explain their products and services to us and provided suggestions based on personal reno experiences. Just real friendly and nice people. We ended up getting the carpet installed through HD which has a partnership with Romanoff Flooring, with the help of the staff in setting up the project. Since then, we visit this store for frequently for various other house things. - Military - If you're military, they offer a military discount on most things (for carpet installation, it does not apply to labor and they actually put a cap on the carpet purchase). They've recently changed the way they apply the military discount as well. You can now register via their app and you are issued a QR code to scan at checkout. This also applies to online purchases, which was not offered previously. They used to have a staff member manually check the ID and then override the transaction. This is new method is so much faster and easier! You can find out more info on HD's military discount program here: Thanks for the discount, HD. Never expected, but always appreciated! Also, check their clearance racks for random cheap finds! I've found full bottles of hand sanitizer for a quarter. A quarter, People! I felt like it was 1985, when we could actually buy things with a coin...Good times... Stay safe, Friends!
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October 2021 by John Hartline
Evidently after a year of record profits, Home Depot has started a limit on military discounts at their stores. The new limit is $400 annually which sounds like a lot but after a few appliance purchases or other big ticket items, you are done for the year and get no more discounts. You would think after the record profits they made, they would be expanding and not reducing discount programs like the one they have for the military. I was getting ready to pull the trigger on new carpet for the house but I guess it’s time to give Lowe’s a call. SMDH
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August 2021 by Lee B.
An almost constant disappointment, I placed an online curbside pickup order today at 8 o'clock, ordered two small items. Finally called them at 10:30 to ask how long the order was going to take to be ready for pick up, it had already been 2.5 hours. They put me on hold, came back 5 min later and said it would be another two hours. Heck with that, I was already in the parking lot. So I canceled the order, went into the store, and of course they don't have any of the items I was trying to purchase, which their inventory system had said they had 12 of. Asked an employee why the app says they have things that they didn't have. Response: "Oh, you can't believe the online inventory." Epic fail. - Inventory control is a joke - Online ordering system: misleading. Better order a day in advance, become there is NO sense of urgency to fulfill those orders in a timely fashion. Good news is Lowe's is usually next door.
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April 2021 by Barbara Lynch
Customer service/ salespeople are the worse I've ever come across. I was looking for electric hedge trimmers and couldn't find any. I saw a young man walking by who looked really disgusted, I asked him if he knew where the electric hedge trimmers were and he pointed it out to me. When I turned to ask him a question about them he was gone. So I walked out the door and went to Taylor U do it. at least you know you will be helped when you go there.
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April 2021 by Southern C.
Today's visit is awesome! I've been looking for landscape timber but my local store has been out of them for weeks and not expecting anymore in for a couple more weeks. I had called around, including a Home Depot store in Kitty Hawk. The Kitty Hawk store has them but the customer service when I called was horrible from the lumber department. The guy hilariously answered the phone with "who's this?" and "what do you want?". I wanted to say "Umm...to talk to your manager!", but I just went shopping fir what I need at another store instead and my recommendations will come with me . I looked through HD online and found that the Chesapeake, VA store also has what I needed. Came here this AM but god forbid...could NOT find these timbers. I stopped and asked an associate in lumber. Not only did he tell me where they were located, he showed me where they were (unexpected from me). He then helped me cut the timber into the sections that I needed for my project...AWESOME! I'd definitely recommend this store based on my customer service experience today!!! One thing I wish they'd carry here is quality tools (eg Craftsman, etc) rather than the cheaply made stuff from Husky.
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February 2021 by Karl Kundrat
Do not use the Home Depot's installers!! I had aa appointment for over a month and the installer did not show up. Called the field manager numerous times no answer. Called Home Depot spoke Mill Works Rep all he had were jokes. My wife spoke to an assistant manager and he did not provide any solutions. My solution is buy from Lowes!
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January 2021 by Chris Franks
Friendly staff! Great parking!
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December 2020 by Maggie F.
Great Service! Fully stocked store! Great prices! Staff is very kind and they had everything I had needed. Great for outside decor, plants, and more! My visit here was splendid! Will be back! Thank you Home Of De Pot!
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July 2020 by Bradley M.
Home Depot's outsourced delivery company is pathetic, this is the third time they have missed a delivery date and a window of 4 hours, with no calls, not attempts to reschedule. When you finally do get ahold of them you are always greeted by some rude customer service rep who refuse to help out. Example. We had an appliance delivery date of 7/27/20 between 12:30 pm and 4:30 PM, when no calls were received from them at 4:20 PM we called to find out the status, the automated line said the delivery was still scheduled but that they were running late. we waited an additional 90 minutes, no calls, not update. On the morning of 7/28/20 we were able to get a wonderful angry and rude customer service rep on the line (1-800-455-3869) who took 20 minutes to figure out what was happening, she said" there are lots of problems with this delivery, we can come out Friday 7/31...4 days late, when I asked if they could return today she said NO...I said how about Wednesday she said NO....I said can I speak to a supervisor, she said Ill cancel your order and hung up on me.....We spend ten's of thousands of dollars annually with Home Depot, but the customer service is getting worse and worse, maybe we should go back to the mom and pop stores that at least speak to you respectfully, truly disappointing, by the way I called the store the appliance was ordered from (Everett MA) and have been on hold for 15 minutes and counting, who wants to take bets they will be just as useless at resolving this issue...taking bets now
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July 2020 by Jaymee S.
Chaz in the paint department was amazing, he helped my husband and I find the perfect color for our house today!
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April 2020 by Jamie L Pritchard
Very friendly and always helpful staff.
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March 2020 by Lauren White
We have been shopping at this Home Depot for the past few years as we have been remodeling our older home. The customer service can’t be beat!
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January 2020 by Sarah A.
I never have a great experience when I come here and this past time is the final straw. I don't know if it's because I'm a woman or because I look young (or both) but I always have the worst customer service experience here. I tried to buy a storage tote and I got to the cashier and realized there wasn't a price sticker. The cashier wouldn't bother to even help. Every time I come here no one will help and it seems like I am being an inconvenience to the personal conversations to ask for assistance.