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September 2023 by Jason D
I've had a storage unit since December 2022 and wanted to move into a bigger one this month.Jasmine made the transition super smooth for me and explained everything in detail.Got everything done over the phone in less than 10 minutes.Thank you Jack Rabbit storage and thank you Jasmine!
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July 2023 by Kay Wallace
I have had a very good experience with them, and they were very helpful with all my questions and got me into a storage unit. We are very happy with them. I would highly recommend them if you need to store something go and visit Jack rabbit storage.
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June 2023 by Shon Franklin
Teresa was ABSOLUTELY AMAZING!! She understood my needs and helped me to pick the right storage. She even took me on a tour of the property and explained everything in a friendly manner. I certainly appreciate great customer service when received and this has been a wonderful experience! Thanks so much, Teresa!
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April 2023 by JUANITA BABB
The staff were the nicest of nice. Very concerned with us working in the heat and made sure we had plenty of water to drink. Hope to go back if I win another auction.
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April 2023 by Julia Caceres Villalobos
I recently had the pleasure of interacting with Iolanda at Jack Rabbit Storage in Chesapeake, VA and I must say that she provided me with exceptional service. Her knowledge, professionalism, and friendliness made my experience at Jack Rabbit Storage a truly enjoyable one.From the moment I walked in, Iolanda greeted me with a warm smile and helped me with all of my questions and concerns. She went above and beyond to ensure that I had all the information I needed to make an informed decision about my storage needs. She even took the time to give me a tour of the facility, showing me all the different types of units available and providing me with valuable advice on how to maximize my storage space.Throughout my entire experience at Jack Rabbit Storage, Iolanda demonstrated a level of dedication and commitment to customer service that is truly rare these days. She is an asset to the company and a true professional in every sense of the word. I would highly recommend Jack Rabbit Storage to anyone in need of storage services, and I would especially recommend Iolanda as the go-to person for all of your storage needs.Thank you, Iolanda, for your outstanding service and for making my experience at Jack Rabbit Storage such a positive one. You are truly a gem!
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March 2023 by Orrence Watson
Manager Teresa was very kind and very helpful ... Great place to store your stuff ?
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January 2023 by Brandi Theel
****run away****Had a really good experience in the beginning moved in January 6th, and was ready to move out by the 11th. Everything was great until one evening I'm moving things into the unit and all of a sudden eggs start getting thrown over the fence from the neighborhood behind the storage unit, got splattered all over my $1000 bed. I was furious. Called the 800 number, explained what happened and they left a message for the manager. She did not call, she text saying she heard what happened, I responded yes it's true eggs were thrown directly at my unit and my furniture was ruined. And she just responds, oh ok just checking to make sure I got the info correct, we have had issues like this in the past, have a good day. Like no resolution, no question if my furniture needed to be cleaned or anything just did not care. So after that I started moving all of my stuff out and will never rent at Jack rabbit again.
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October 2022 by Carolyn Speller
Very kind and courteous personnel. Well lite area and spacious storage. Courtney was very helpful.
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October 2022 by Cheyenne Dawley
Wonderful and patient. Excellent customer service. Will always recommend.
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October 2022 by Egypt Noon
Teresa was very unprofessional. Came into the office to pay bill. She several times cursed in front of me and my son. She has very poor customer service. I miss the days when Agnes and Ashlyn were around , beautiful smiling faces kept the office warm. What changed ! Even Jamie was more kind . All in all horrible experience. Find a new manager.
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August 2022 by Mechelle Everett
The staff is very friendly, they let you use there truck,when you first get a unit.I thought that was cool. I don't like that they charged you $10.00 dollars if you pay your unit over the phone. I drove up there to pay it,stay close by.
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August 2022 by Tanika Sykes
Agnes was so helpful made this tragedy search very comfortable just needed a smooth transaction and she helped me out and was very friendly she also had such awesome hospitality made me very welcome.
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June 2022 by Paula Ferraro
They never finished my insurance claim. I had over 700 dollars in damages. No dumpster on site so I'll be charged a fee for boxes I left. Moved everything out! Worst place never again!! Your following post is not true either. I have called multiple times to get things finished and got no response. I have emailed and no response. The manager called after I moved my things because I left the boxes in there. Other then that this place should be reported to the Department of Insurance for fraud.
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May 2022 by Christine Jackson
Kristi has always provided amazing service. I've had an amazing experience with Jack rabbit and will continue to use them
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May 2022 by Darrell Dow
Ashlyn is a great employee with outstanding personality and great sense of pride in her work. Very helpful.
