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February 2024 by Brenda Hollomon
Thanks to your team. I rarely get efficiency, knowledge and awesome customer service at the same time. I left feeling good to have chosen you. This is important to women!!!
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February 2024 by Amanda Hill
When I received an oil change my battery was drained by the light accidentally being left on. I didn’t mind that at all, the attendant was very apologetic and sweet. The manager came down and berated her employee in front of my husband and I. She was very confrontational. I felt sincerely sorry for the attendant and any employee who works for that toxic manager.
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February 2024 by Joy G
Positives:1) Identified a real issue with my tires during routine oil check and worked to order replacement tires expeditiously.2) communicated with me about status of order on SaturdayNegatives:1)Supplier delivered tires to shop 7 hrs later than was communicated to me and I had to return to the shop twice on the same day due to the delay.2) I was told to expect 45-60 min to change out the two new tires. The process ended up taking 3 hours (due to missing parts and lack of tire sensors). I was late for a mandatory meeting at my kids” school at 7 pm and the last 1.5 or so hours, the tech kept coming in to say just 15 more minutes. This occurred at last 4 times. I may have made a different decision in the timing of repair had I know that the process may have taken the 3hrs and I would still need to get a new tire sensor put in at a later date.
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February 2024 by Sharon Fife (Crystal)
Great customer service as always the gentleman there are very pleasant professional and always get the job done thanks for always providing excellent service:)
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February 2024 by Michael Cannon
Friendly fast service
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January 2024 by chelle glasper
Good evening, i use this service twice a year for 2 or 3 years. They vacuum my car this time. Was much needed. Thank you churchland jiffy lube.
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January 2024 by Geraldine Copeland
Quick fast and respectful
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January 2024 by Pleh Elpoep
I was in town visiting my sister for the New Year. I needed a oil change, tire rotation and windshield wiper change. I am very disappointed in the the service I received. For starters I was there for at least an 1 hour and half receive the worst service. I get ready to come back home the next day and noticed i was missing a lug nut off tire and started looking at all the tires and noticed that several of my tires had mismatched lugs on tires. I was already informed when inquiring why it was taking so long that and I wss informed everyone had called out of work and the only person available was a new new person. My windshield wiper flew off , my car is shaking and on top of this I have greasy hand prints several places. I was almost an hour late for work last night because I had to get someone to bring me lug nut for tire before attempting to drive home 3 and 1/2 hours away. I call shop this morning to report my issues by the same person that waited on me Sunday. I informed her I didn't want to talk to her to please give me another number or person to talk with She refused. She had the nerve to tell me in order to get refund I had to drive back to show my car along with my receipt . I explained no need to drive back I have taken pictures and I needed to speak to someone now. She continued to refuse and go as far as saying the phone was breaking up. I will find out the owner I would like to express my concerns. On top of all the above I had a $100.00 gift card that was not able to use. The only reason I went to jiffy lube. I paid more for an change for my Kia than I do for my Lexus. I very frustrated and angry. I will reach out to Better Business with my concerns. I could have easily been injured and I could have injured someone when my windshield wiper flew off. I need assistance with my concerns ASAP.
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December 2023 by marsha thomas
Waited for 15min, wasn't acknowledged. Wasn't informed air filter wasn't changed due to not having on hand, found out after asking questions. Staff not friendly, didn't speak.
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December 2023 by garrett menzies
I am very pleased with the service at Jiffy Lube. The guys did an amazing job and the service didn't take as long as I thought it would.
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October 2023 by Christopher Spruell
Took vehicle in and had to come back the next day due to leaking oil. They replaced filter and it still leaked so they put it back in the bay and replaced it again. The next day I noticed it was still leaking oil.Service: Oil change
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October 2023 by Salem Nolan
Garney was the kindest, most polite mechanic I've ever worked with! I was done with the full oil change and lightbulb replacement suggestion in about 20 minutes from the time I pulled into the parking lot. I went down the street to pick up the ordered light bulb, and the guy there helped me replace the bulb! Great experience, thanks y'all!
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October 2023 by Hannah Hope
Great customer service and attention to details. I would have like actual show options on television while waiting.Service: Oil change
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September 2023 by Ms. R
The replaced a battery for my car that no one else would touch because of the overlapping piece on my battery. Went to 3 different places before here and they we able to do it with no problem and in a timely manner. Price was acceptable. My dealer would not be able to see me until Sept 7 with was a whole month away for a battery replacement. Jiffy lube saved my day.
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September 2023 by Latoya R
The replaced a battery for my car that no one else would touch because of the overlapping piece on my battery. Went to 3 different places before here and they we able to do it with no problem and in a timely manner. Price was acceptable. My dealer would not be able to see me until Sept 7 with was a whole month away for a battery replacement. Jiffy lube saved my day.