Kempsville Building Materials is a business known for its great customer service and professional, attentive, and punctual staff. Reviews highlight that the crew is personable and that their customer service speaks volumes. They are contracted by builders to assist in building homes and handle warranty work, completing any needed work correctly and efficiently. The staff is consistently described as very nice, professional, and helpful. In one instance, a team member provided patient, step-by-step troubleshooting over the phone for a last-minute issue, demonstrating a committed and kind approach. Another staff member then arrived promptly to fix the problem quickly. This outstanding commitment to customers is a key trait. For delivery drivers, the process is straightforward at the gate, and the general area seems safe and nice. While most staff are friendly, it is noted that a few forklift drivers may be distracted. However, other personnel, like a particularly amazing and super helpful forklift operator, exemplify great service by being eager to assist. The unloading process for drivers can take approximately 45 minutes. In general, it is considered a nice place.
Very large complex, but once you've gone twice or more, it gets easier to get around
December 2024
I wanted to give kudos to David and the rest of the crew at KBM for the great follow up with our new home in Windsor,Va. David is always personable, punctual. I appreciate his efforts where customer service speaks volumes.
May 2022
Guy on the forklift was amazing. Super helpful. Even with the little things.. He ran not walked to the forklift to get done what he was doing so he could help us..Great customer service.
