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November 2022 by Diana Junco
Kempsville Building Materials were contracted by the builder of my home to assist in building my beautiful home. I only reached out to them once within my warranty period to take care of an issue. The staff was always very nice, professional, attentive and punctual. Any work needed was completed correctly and efficiently.I did not think I would need to reach out to Kempsville Building Materials again until recently when one of my windows got stuck. This is one of those windows you can open inward. I spent almost one hour trying to fix it and could not adjust it or fix it. I was desperate! This was already early afternoon, I had no appointment and it was a last minute call to their office, not even knowing if they would have time to speak with me.Andy answered the phone and he could not have been nicer! I told him my predicament and he walked me through several options troubleshooting the issue. He was so patient and did not make me feel rushed. He could have very easily given up, because it was hard to direct someone to do someone via phone/video call. Andy tried everything he could via the phone and finally told me that someone had volunteered to come by my home to assist me. I was beyond grateful, as I would not have been able to close my window!Approximately one hour later Dave came by my home to assist me with the window. I think it took him less than 2 minutes to figure out the problem and fix it!Andy and Dave were not only true professionals, but they both showed how committed they are to their customers or someone in need.I cannot say THANK YOU enough! That day I had a lot going on (as I am sure they did too), but their act of service/kindness meant more to me than they will ever know!THANK YOU Andy, Dave, and Kempsville Building Materials for a job well done and your outstanding commitment to your customers!
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September 2022 by Truman Upchurch
This place is terrible for a truck driver to unload slow take forever people just standing around watching. Only one guy unloading trucks and he's slow as molasses there should be at least two people unloading.
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May 2022 by Mat Black
Guy on the forklift was amazing. Super helpful. Even with the little things.. He ran not walked to the forklift to get done what he was doing so he could help us..Great customer service.
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April 2022 by Todo
As a flatbed driver, it went well.Stop at the gate. Someone will tell you where to move.Staff was friendly although keep an eye looking around since few lift driver are on their cellphone.Staff was friendly.It took me 45 min to unstrap and getting unloaded ?I would sleep in street if I was to get the day before. It seems a safe area.Nice place in general.
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December 2021 by D B
I drive for US lumber and its always a pleasure to deliver to Kempsville Chesapeake. Ed Brinkley is one hell of a awesome guy. Bryant also is a great guy and they always help me get unloaded in a timely manner!!!
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December 2021 by The Great Aep Show
Donna at KBM has been an absolute pleasure to work with. Project coming to an end. Just doors/screen and pickets lefts. Got nearly all the materials for there and I am very happy with it. Thanks for all you guys do, especially you!
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May 2021 by Kyle Loree
These people got the knowledge to help you get exactly what you need and the willingness to help to make sure you get it right the first time
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May 2021 by Thomas Jones
Great price. Customer service was easy to deal with and very helpful.
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February 2021 by Mr.Breeze B (Mr.Breeze)
I drive for US lumber and its always a pleasure to deliver to Kempsville Chesapeake. Ed Brinkley is one hell of a awesome guy. Bryant also is a great guy and they always help me get unloaded in a timely manner!!!
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February 2021 by Keeping It Real
Im new at using this company and i must say karen has been so helpful at helping me even when i dont know what i am doing i want to say thank you so much
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December 2020 by Daniel Landis
Excellent place and people
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November 2020 by George Coates
Amazing service for any industry better than most hospitality operations! One of the many workers in the lumberyard instructed us on where to find our materials and than went to the office and wrapped up 20 brackets we needed and delivered them to us in the yard in a very timely fashion! These guys are good! The gentleman that took my order was very polite! Keep this up KBM!
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November 2020 by Bryant F Long 2nd
The guys/ lady inside and outside were extremely helpful...
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August 2020 by Phillip Hilton
Customer service is #1 with this company. I wish I could remember the 2 gentleman's names but they bent over backwards to make things right and have us satisfied. I hope to continue our business with them.
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July 2020 by Brian Jones
Worst Customer service I have ever Experienced! So bad I didn’t even buy the materials! They tried to charge me 50% more then the price I agreed to pay 12 hours before! Over $60 bucks they lost a customer for life!!!
