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December 2023 by Trinity Long
Simone was so helpful! She answered all of my insurance questions and helped me pick out two beautiful frames.
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December 2023 by Larry Porter
I called LensCrafters on 12/20/2023, to ask would they insert replacement lenses. The staff was courteous and welcoming. I highly recommend LensCrafters on University Blvd in Suffolk!
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December 2023 by Two Russell's
Highly recommend. Lindsey was the most knowledgeable sales/technician I’ve ever dealt with! Excellent interpersonal skills! Visit the Harbor View location you will not be disappointed. Visited again recently, Kara the Mgr. went the extra mile to followup and ensure I was still satisfied with my original purchase, adjusted my glasses for perfect fit and no pressure to replace!! Oh but i will soon and from only Kara or Lindsay, great ladies!!
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December 2023 by Christy Ange
Wonderful experience! The staff are very helpful and friendly. The store was clean and well organized. Mine and my son’s glasses were done early with no issues!
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October 2023 by Erin
Excellent location, they are professionals, experts, knowledgeable, and meets their client's needs with precision. A special shout out to Sandy!! You are the best, greatly appreciated @ University Blvd in Suffolk, VA.
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October 2023 by Damie Bee
Sandy is the worst and clearly has a problem with black women and their features.. specially the nose. She harped on the fact that my friend had a wide bridge and told her to wear mens glasses. Which was weird because Sandy is a rather large black woman herself with a wide nose and large mouth. Not sure why she had to refer tearing down another woman of color down when she is no supermodel herself! Thought I share from another perspective. I would leave 0 stars if I could. And might I add she was very pleasant when she assisted the Caucasian clients I observed her poise and demeanor with both transactions!
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October 2023 by Patricia
I totally enjoyed my time spent at LensCrafters. Customer service was great.
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September 2023 by Cheryl Landon
Simone provided exceptional customer service. She helped me pick out the perfect pair of eyeglasses. I'm so excited to get them!
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August 2023 by Frances Styles
Neesa was so helpful with ordering of my glasses! She knew the right questions to ask and helped me feel at ease.
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June 2023 by A J.
Took my glasses in to the store to be checked, because to me it appeared the transition tint was wearing. After waiting several minutes of no one acknowledging the fact I was standing there. (They were helping other customers.) I gave the glasses to the worker and she said The coding on the bottom of the glasses are "exposed, or showing". I purchased the glasses in May of 2022, so I'm just outside the warranty. There's nothing they can do. I have on a thicker sunscreen today, she immediately blamed it on my "oily skin." She added insult to injury to say, "oh yeah it just going to keep getting worse." She offered NO solution! No option, didn't even try to sell me another pair of glasses at a discounted rate! My previous glasses lasted me 15 years!!!! I purchased from my local optometrist. I WILL NEVER buy anything from Lens Crafters again!!! If I could give a 0 star I would.
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June 2023 by T. Anthony
Simone was attentive, courteous, and professional. We loved her honesty when I was picking up and trying on the different frames!! We walked away with two Oakley perspiration glasses....
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June 2023 by Sophia Schmidt
I needed my frames adjusted that I didn't even buy from LensCrafters. Nisa was awesome and fixed them quickly at no charge. Thank you!
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May 2023 by Tony Bevilacqua
I have a complex prescription and relatively significant needs in terms of eyewear, I showed up there unannounced and within a short time, the experts there were able to help me quickly find frames and a thorough sizing/fitting performed, all very efficiently and I was very impressed by the process.
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May 2023 by B P
Simone was amazing! She was professional, compassionate and quick to find me what I was looking for. I appreciated the time she took to help me, thank you!
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May 2023 by That Riverz Gurl
Simone has always been a great help when coming to LensCrafters. She is a very great associate!
