-
February 2024 by Richard McClune
Was looking for a ring did not have the size.
-
February 2024 by Larry Beberdick
My preferred jewelry store. always great service, and easy returns when necessary.
-
February 2024 by Evyyan Woodard
You always find a sale or unique item
-
December 2023 by R Eley
This store has horrible customer service, there was a young lady who assisted me with a pickup order last night, as well as with an additional purchase. She told me that she couldn’t pull up my star rewards using my email because my phone number has changed and the new number is already associated with someone’s account. Secondly there is never anyone available at the MAC counter, this store is a complete mess and is clearly struggling. Customer service has gone out the window.
-
November 2023 by Dollean B
Went into Chesapeake mall Macys today with my son. An elderly African American worker with short gray hair cashed us out today. This was in the backstage area of the store. She was so rude with us for no reason. She acted like she didn’t wasn’t to check us out. She was rude with her words and expressions. She was just passive aggressive. I’ve mentioned her to other friends and family members and they all have had the same experiences with her. Because of her I will now take my business to Dillards where I feel respected…Btw, she’s the only employee at this location I’ve had problems with. She needs to retire!!
-
November 2023 by Linstarr De
My daughter brought 3 beautiful dresses, but the price can be steep unless you catch the sales.
-
November 2023 by WAR 0
4 stars because the floor layout could be more squared away and organized. Far from JC Penney but not quite to Dillard's as a standard.
-
October 2023 by Victor Ingram
We went in since it had the closest restroom for my granddaughter. We perused the clearance selection, and both of my grandchildren found something they wanted.
-
September 2023 by Gene Edwards
First time in this store. Venable (not sure if I spelled his name correctly), in the Men's department excelled in customer service and was very helpful. The same could not be said for the Men's fragrance counter where we waited for over 15 minutes for assistance, even after being told someone would be right with us. We left without being waited on and the store lost a $100+ sale. Very nice store and some good sales but need more sales associates like the one in the Men's department.
-
September 2023 by Latanya Chism
It had 2 floors the second floor was crammed with men and women clothing, shoes and beauty with small selections of each. The first floor was also crammed it had bedding, housewares, children and last act. Each dept. was quite small but well organized. I was hoping to find pj’s, robes and spanx they didn’t have anything I was looking for. We did manage to find some bargains.
-
September 2023 by Wesley Gomez
The store was bright, colorful and it was easy to find the sections I was searching for. Clean bathrooms! The holidays are coming and hopefully the deep discounted sales also!
-
September 2023 by teresa froemel
I had the hardest time trying to find certain brands of items that I wear. I had 2 items that would not ring up and I was unable to purchase. the clerk was unable to find a mgr that could help . the items were priced but the SKU would not scan
-
August 2023 by Kathryn M.
I've been going to Macy's once in a blue moon for the entirety of its existence in Greenbrier Mall. I have no idea why I haven't reviewed them until now. Better late than never. It was a Sunday early afternoon when they just opened. Hubby needed to find a suit jacket. They had a good inventory of suits and also a good sale going on for Ralph Lauren and Kenneth Cole. He opted for a black Ralph Lauren suit jacket 50% off. My 10 year old found some Michael Jordan sweatshirts for 25% so we purchased a couple. When we went to the register to pay, it was not showing up the 50% discount for the suit jacket so the very nice lady went to check downstairs. Sure enough, it was showing only a $.05 discount. They were very apologetic about this. Collectively, they all went above and beyond to make sure we were satisfied with everything.
-
August 2023 by Shapell
Shelves are empty, customer service is dry, jewelry department employees are always nice. Other employees look miserable. Maybe it’s this specific mall. Hit or miss… Good luck!
-
July 2023 by Nabil Saber
Perfect and excellent specially the mattresses excellent choices with 10 years warranty, very few extra $ for a peace of mind, we should have gone first and save all that wasted time, we loved it.
