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November 2023 by Steve Wilkinson
I am very pleased, I went in and she was very professional and took me to the right mattress for the right price. Thank you
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October 2023 by eric richardson
Upon coming into this establishment environment seem very pleasant. Comfortable and clean. Keoshis was very professional & educated on store products. I would highly recommend her.
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September 2023 by Natalie Stewart
Keoshis was truly an incredible sales agent. She was patience and worked with us to help us express our needs. Her questions were spot on and helped uncover what was truly needed in our home. Ended up spending more with her because of her attitude
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August 2023 by Robin Whitley
Keoshis, was very helpful and knowledgeable and patient with us! Gave us her time and explained different aspects of the mattresses! Glad we stopped in!
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August 2023 by Kenyatta Johnson
The young lady did a excellent job with helping me however the only issue I had was that the store was extremely hot I hope in future for your employees benefit the facility get AIR CONDITIONED.
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July 2023 by Michael Laccone
Kayla and Micah were both amazingly helpful. I am very pleased with my experience at both their stores. Even the financing was super easy.
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June 2023 by Ej Hinton
Kayla @ the Portsmouth Blvd location did a great job of explaining everything I asked her and even taught me things I did not know. I felt very welcomed and her customer service led me to buying my mattress.
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June 2023 by Brandon Cook
Kayla was really great and treated us well. Listened to our needs and helped us find exactly what we wanted, never pushed anything on us or tried to make a sale.
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May 2023 by Susan Patterson
Keoshis was very polite, professional and patient during my visit. She is very knowledgeable about mattresses. The computers went down after my purchase and Keoshis assured me that she would be in contact. She was a woman of her word, great integrity, and called me to ensure I received the receipt/email and could download it. She is an asset to Mattress Firm. Definitely will make future purchases at this store!
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May 2023 by Donald Earnest
Keoshis was very helpful, and professional. Best part she was very informative and patient with us in helping us choose the best option to fit our needs and budget.Definitely recommend ?
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April 2023 by Donna Dunleavy
Keishis was the young lady who assisted me. She was professional. It was obvious she was very knowledgeable in all the products available and answered all my questions. She is an asset to your company. I will gladly recommend her to anyone looking for a new bed.
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April 2023 by Jasmine Williams
The customer service here is impeccable. The associate was very knowledgeable and provided unbiased opinions. He remained patient while providing different mattress options for me and helped me find my ideal mattress while keeping me within my desired budget.
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March 2023 by jasmine Elam
Called twice before entering the mattress firm to confirm the process of what I needed . Ms Kayla was very informative and let me know I needed to come in if I wanted my mattress sooner. The delivery options are for more flexible people than myself . I entered and was greeted by Ms Kayla who continued to help me with getting my mattress . I mentioned I needed the mattress asap and would not like to wait until the weekend but after payment I was notified that I would not be able to pick up my mattress from the store until the 12th .Kayla went on to say the warehouse only ships to the stores about 2 times a week and the 12th was the next time available. I was pretty upset being this information was given after I had called before I came and I already paid for the mattress . Seeing how big of an inconvenience this was going to be to me Kayla sprung into action with a resolution . She quickly he led the back room to make sure the mattress wasn’t already in house and BEHOLD !! The mattress was already in the store and Kayla was able to send me on my way same day with the mattress I needed earlier than expected ! She remained professional and commend her for her customer service ! My kids love the new bed and the mattress put the icing on the cake . Other than that I’m pretty disappointed in the delivery polices. $200 just to shorten the delivery window is ridiculous!
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March 2023 by Wayne Wright
Micah was very knowledgeable and professional. He walked us through all available mattress options that we were interested in and didn’t pressure us whatsoever.
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March 2023 by Chandler Nemeth
Micah was amazing!!! Really knows what he is doing and was very considerate of my price range. I didn’t really know what to expect when I walked but he made it a very enjoyable experience. Thank you micah !!!!
