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March 2024 by Latoya “Toya” Griffin
Lousy...didn't have any iPhones when I walked in to the store. Tried getting in touch with the store to avoid wasting my valuable time coming out when they still may not be in stock but no one would not answer the phone! This was way before it closes at 8 PM. I'll take my money somewhere else even if this is the closer location.
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October 2023 by Ned Ivory
I went to the store today to upgrade my phone and Omar saved me a lot of money on my phone purchase ,I highly recommend this store for anyone looking for great customer service
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July 2023 by Omar Smith
The worst possible person working for the worst possible phone service.. I bought a new phone and just so happen to look at my metro and see my bill went up by $20 and he knows nothing about phones
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January 2023 by max towns
Only go to this store if you want to be ripped off. I actually travel to another city to avoid going to this store. They will up charge you.
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December 2022 by T K
I walk into the store. I asked the guy I’m switching from boost what is the offers for iPhone 11 he said $49 and latter finally he said $450 how would jump two $49-$450 he’s up selling crazy overcharging don’t recommend to the store.???
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April 2022 by Jennie Ricketts
Every time That I call I am told to call back because they have customers in the store. They can not seem to answer my questions. I am repeatedly told that I will have to come in to the store or call back later. I am trying to find out which phones that they physically have available for purchase in that store….information that I can not find out online. Hire more people because you are losing business.
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May 2021 by Rectitude Carcare
Worst service I have ever had, I walked out. Went to a different Metro and they didn’t have the phone I want, I came to this location trying to get the device and they were trying to over charge me and force me to buy things I didn’t need nor want. Will never go back to this location.
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April 2021 by Christine Matika
Helped me understand my new phone better. Also adjusted my plan to better suit my needs ?
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April 2021 by Aubriel Paris
The worst phone company so far!!!...the one on western branch anyways! i was offered a deal...the phone glitches...they sent off for another phone and its doing the same thing and the staff has the nerve to act like they have an attitude when im the one with the issue!!
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March 2021 by Colleen Parker
I had such a awesome experience with this location yesterday! I didn’t remember my password but they had so much patience with me and persistence calling to assist me to get my information updated! I will continue to be a Metro by T-Mobile customer and let others know how they are very much customer friendly!
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March 2021 by Nieka Jenkins
Would not let me set my own pin but forced a pin on me that I'm bound to forget then told me to call customer service to change it. With an attitude.
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February 2021 by Carol Moore Waters
Only could pay by cash and no receipt when you paying for someone else not good customer service
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December 2020 by Alice Bauman
Great place friendly staff helped me in way possible Ahmed went above an beyond to help really appreciate it you should go check him out
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May 2020 by Ahmed Hussein
Great service
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December 2019 by Tiffany Rouse
Well if I go into the store and if anyone says I'm omar or mike I guess I'll run out. I'll take my husband with me, he knows a lot about phones and he's a cop
