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November 2023 by Dylan Criss
Heather and Tim are awesome thank you for taking care of all my vehicles as always.
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November 2023 by Stephanie Dickens
I visited this NTB on 11/22/23 and I have to say this location the staff is very friendly and professional. Tim the store manager is excellent when it comes to assisting customers with any concern someone may have about their car. Unlike most car shops this store the staff will actually keep you entertained they are funny and great to converse with while waiting on your vehicle. The cleanliness of the store is great!
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November 2023 by Brandon Newberry
Took my gf car up here for tires. Customer service from Tim and Kemi was great! Even made me laugh when i wasnt in the mood too! Highly recommend
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November 2023 by Paula Bradley
I came down to visit my girlfriend and hit a pothole along the way. Heather and her team got me in and out for an alignment. I’ll definitely be back
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October 2023 by Joy S.
Husband brought my car in for an oil change and tire rotation. In the past we felt that something wasn't right with their service. So this time my husband marked the tires before bringing the car in. Went to pick up the car this morning. Tires were not rotated. Manager acted like it was our fault and was upset we caught it. I will be submitting a complaint to better business bureau at bbb.org/file-a-complaint. I urge everyone who has had an issue with this business to file a complaint so this business can stop defrauding our community.
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August 2023 by Octavia Diggs
Fantastic service! The team was great at taking care of my car needs.
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August 2023 by william warren
Advised they couldn't fix a tire. Said whole was in side wall. Took it down the street. They fixed it no problem. Whole was in tread. Tire still working fine
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August 2023 by Day Dreamer
Came in for a road trip check before I drove to Florida, Tim, Heather and Kami made sure my car was safe and ready for the drive. Always great service from this location.
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July 2023 by Leeanna Brickhouse
Kami at the front desk of so amazing and kind! Never have any issues here and have been going for years! Thank you for your outstanding customer service, Kami!
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June 2023 by Gary Klein
Heather went above and beyond my expectations. She not only recommend some good tires for my F-150 and did the brakes well. She helped me out by contacting another business, getting me a reduced price for lugnuts. F-150s have a problem with cheap ones that Ford puts on during assembly. Will definitely return if any other issues arise.
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June 2023 by Mitchell Dunlow
Do not go to this business or you will be ripped off. Had new tires installed 6 months ago and after rotation of tires noticed my steering wheel was shaking at 60 70 miles an hr took it to a shop to get front tires looked at and they where never balanced they only balance the front tires not the rear and also they tried to sell me a 200 dollar battery said mine was bad I then went to interstate battery to get a new one but my battery was fine.They either hire the wrong people or are scam artists I feel sorry for any single woman who have gone to this business because they where ripped off some type of way. I went on 11/17/2022 at 2:03pm.Thanks for reading
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May 2023 by Katie Johnson
Not sure why NTB has appointments. Brought vehicle in for. 8:30 appointment at 8:00, at 10:00 vehicle still had not been seen even though others that had later appointments were already seen and work completed. Appointment was not for any major work, just oil and filter change. Guess service is not what it use to be.
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April 2023 by James Quinn
I have used this shop several times. Recently I had an issue come up and they were able to squeeze me in when I was in a bind. I had to wait but that is completely understandable given the nature of service they provide. Very friendly and very helpful. I have been to other shops like this and the is a reason they always get my business now.
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March 2023 by Jon Madsen
10 days to get an inspection. Monday & Tuesday (days 8 & 9) no calls. Thursday I was told inspector was out with bad back but I next in line. Not sure if he was back Monday but he was there Tuesday & was told he was working on another vehicle. It was so much better when it was Merchant's. Been going there for 12 years & watching it get worse & worse. Call your customers. Many people don't have a car they can give up for a week or 2. I'm sure they have plenty of customers so who cares if they lose me?
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March 2023 by Willie Murphy
I work in the tire department in another business. **Appointment** for 12:30pm 12:25pm to 1:51pm and counting they are EXTREMELY SLOW. Not for four tires but ONE tire swap.Last time something had to be done it took 6 hours.
