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May 2023 by John S.
Went to this Office Max today. I experienced rude customer service at the check out. I'm not sure why. The cashier was just looking to be passive aggressive to people I guess. She would say things like "I know that" when I reminded her of something that had to do with my purchase or checkout. Then when I was leaving I asked her if she could place the receipt in the bag, and she just threw it on top of the bag instead, and moved on to the next customer. Rude. I didn't catch her name but have a description. It was a white lady, early 30's, overweight in case you stop by there. I'd go to a different store though if you can.
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January 2023 by Bob R.
I recently stopped by OfficeMax located at 1322 Greenbrier Parkway, and I was pleasantly surprised by the quality of the products offered as well as the great customer service.They have a large variety of products and equipment in various colors and styles to fit every preference. The prices are competitive and the quality of their products are really good as well. If you are looking for great quality office products at fair prices, stop by OfficeMax you will be glad you did.
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October 2022 by Jon F.
All I will say is that you know who the managers are in every store because theyre the only ones who 95% of the time will greet customers, and engage with them. I went in to use the self service copy machine, and when I went to print the machine was out of paper. I went to the counter and the kid (with the big diamond earring in his ear) definitely looked at me and then went back to staring at the machine behind the counter pretending I wasn't standing there while waiting for the item to come out of the printer he was looking at. He didnt say one word to me and I have my own feelings as to why. I took that as a GFY and decided to take paper out of one of the other machines. Shortly there after another machine also ran out of paper. I told the gentleman using it that he would get no help from the kid behind the counter, and he didn't. The other gentleman had to walk to get someone else (the manager) who easily got a ream of paper from behind the counter and filled the machine. I already know nothing will ever happen, and customer service will continue to be poor EVERYWHERE and this is just what we let happen. I haven't been to an Office Max in 10 years, I guess I wasn't missing out.
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February 2022 by Jeannine C.
This Office max is not really stocked and it seems like that's there usual thing. I've come in here maybe 3 times in the course of a month and there's never anything I need or there always out of what I need. Depending on what employee you run into, The employees are also not willingly to help or check in the back for out of stock products On this particular day. I found an employee that was willing to check which was great but unfortunately what I needed was still out. From now on, I will order online instead of continuously waste my time coming to the store.
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January 2021 by Barbara P.
This is a go to for my office needs. Recently I used them for print services of invitations. Took less than 25 min just had to send the email explain what I wanted and David had it printed and ready to go as I was checking out. Love their Tul products as well. They always have coupons and offer military discounts
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January 2020 by Rob H.
Here is the dilemma: Busy Saturday. Crowded store. Desperately need ink toner cartridges for the office. I am 5'2" and I left my 6 foot husband at home. The cartridges are all located on the highest shelf that I cannot reach. After circling the store twice trying to get help, I attempted to ask a cashier who told me to wait in line for my turn - it was just a quick question!! So the dilemma. Do I order on Amazon and hope no one prints anything in the next 24 - 48 hours? Or, do I grab an office chair, carry it over and help myself. I helped myself. And then will preorder from Amazon here on out.
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June 2019 by Kate R.
This review is in regards to office max is printed, copy, and shipping services. We have used OfficeMax regularly in the last year. Our printer broke down last Spring and in an effort to reduce paper waste in our house, we decided not to buy a new one and just print and pick up documents if we absolutely need them printed... this has worked out pretty good when I submit documents online and pick up in store. However, if you go in the store to make copies, scan, or process an order in person, be prepared for an excessive weight time. At least one of their machines is always down and there's a 50/50 chance that you'll get an employee that is disgruntled. A while back, took a couple of photographs in to have them laminated for my toddler. Her father is on deployment and I want to her to be able to carry photos of him around without destroying the photographs or having her carry a glass frame. I first had them printed elsewhere then brought them over to Office Depot... They laminated all of my photographs and they were covered in air bubbles... I was a little frustrated and asked her if there was a way to fix it... The employee rolled her eyes at me and told me that "that's just the way photos come out when you laminate them." ...having had photos laminated before, I know this is not true. Now... This morning, I came in so that I could scan and then copy a lease for our new tenants... One of the machines was down and there was a line 3 people deep. After I finally made it through the line, I hopped over to mail the copy of the lease at their shipping station... Their employees- who are in spread entirely too thin -have to back-and-forth and when we got to the final step told me that the address I have is no good. She told me she can see the address in the system, it looks valid, but her system won't let her ship to that address. She told me I would need to use FedEx instead of the Postal Service and that would cost $27 instead of $8. Having sent mail to this address before, I knew there was no problem with it... I decided to save my money, since I couldn't get my time back, and will just make an extra trip to the post office today. Unfortunately, this is the only location within a reasonable distance of our home so we don't have much choice, but it's definitely frustrating.
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April 2019 by Denice C.
Worst officemax. Photocopiers are broken, store disorganized, staff are non efficient. Officemax is losing money here. Its like DMV JUNIOR. See it for yourself.
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November 2018 by Kim N.
I took three posters to get laminated, one of them being a poster I bought in Paris while at Moulin Rouge. The guy working at the printing center- nametag is Scott had me fill a form that they aren't liable if my items get damaged, I signed, walked away for a few minutes, I came back and low and behold my moulin rouge poster had folds on it, ruined forever. Scott did not even apologize AT ALL and waited for me to say something before acknowledging it. He didn't charge me for the damaged one-rightfully so. I know they're not liable but BE CAREFUL with peoples things! No one laminates something unless they are trying to protect it. Lack of response from him really ticked me off. Learn customer service skills.
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June 2018 by Ray N.
Center aisle display were almost completely empty. Great employees that were very friendly and helpful. I use online purchase with store pickup which makes it an easy transaction. Great location that is easy to get into and out of.
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May 2018 by Bethany S.
Came in to OfficeMax in a hurry. We didn't even have to search for help like most places. Sam was extremely helpful and pointed us to every item that we needed and also made great recommendations! He made this trip convenient and quick! Will definitely be a loyal customer here because of the service I received. He even checked our items out at the register! All Star employee! Thanks again Sam!
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November 2017 by Kathryn M.
We came here the day after Black Friday in search of some office furniture. I'm glad we did! We ended up saving about $320 on a 2 piece desk. We purchased a Workpro office chair. It is usually $370 but we paid $180. Everyone was super helpful and friendly. The store was clean and the bathrooms were clean as well. The sales associate as the checkout was very nice, however he moved at a snail's pace. Great store and inventory. They have about anything and everything you'd need for work or school.
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August 2017 by Katie Fuson
Do not give this Office Max your time or money! They NEVER have my order ready or it is incorrect. EVERY TIME!!! �
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May 2017 by Sue Lenihan Faulkner
I received exceptionally fine service today with a computer that was NOT working. Rob worked with me for well over an hour. When I left the store, I was ready to work with my clients already scheduled for today. He certainly exceeded my expectations for service and advice. I am so grateful!
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May 2017 by V T.
I came to this location last week with a 20% coupon for printing services and it was applied with no problem. Today I returned with another print job of only 25 brochures. I had the same coupon that I used last week (which was still good), and was informed I could not use it because it did not have a barcode on it. The young man that was attending me asked the "boss" how he could enter the coupon ... the boss said he could not do it without the barcode. We all know it could have been done, Sir. This was terrible customer service and a terrible example to your subordinates. Next time I will give my money to someone who cares.
