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March 2024 by Aaron
Awesome staff. Everytime I have to come here for work they are always on point. Professional.
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January 2024 by Mike Arrigo
Great! Easy in easy out. Simple, the ways rentals should be.
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November 2023 by Bob Pearce
NEVER AGAIN!!! I rented a 16 foot truck from Penske to do an emergency household move for a relative. My reservation was for a different location but they did not get the truck to the reserved location and had me drive to their corporate location to get the truck. It was made clear at that time I intended to return the truck to the location I had originally needed the reservation at. The truck was rented for a week but I needed it longer and asked to extend the contract a few days but instead in the middle of the week they started calling and demand I bring the truck in for inspection and reauthorizing. I took the truck in to the original location and had it inspected with no problems and then the corporate office refused to allow the extension as promised and demanded the truck back Monday morning knowing it couldn't be unloaded in time. They want the truck back for business customers who pay more.
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September 2023 by Christopher Craft
Had the 26' truck a couple times now. It's a big truck but it is super easy to drive. Handles so much better than the uhaul 24', night and day comparison to me really. Staff are friendly also.
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May 2023 by Sammy J.
sold me a filthy truck torn shifter boot, rear window latches don't work, ONE WINDSHIELD WIPER, and both steer tires rub. They we're bragging how good the truck is and how clean it was etc. It's shows y'all did not service the truck At all.
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December 2022 by Mechelle Everett
I would never rent from them again. They use diesel fuel,high price !!!! It cost us too much!! $5 plus. We came from Va.and moved to North Carolina.
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August 2022 by Steve Bokmiller
I had a great experience renting a 16 ft cube van. I made the reservation online and when I pulled up, my confidence soared as I saw all that inventory was modern and clean. The checkout process was fast and efficient and the after hours drop off couldn't have been easier. Vehicle was showroom clean and drove very well. Penske will be my first choice for rentals going forward.
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April 2022 by Terrence Brown
Had two break down over a 30 program fix within a timely manner
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January 2022 by Robert Rogers
I’ve been calling the number and no one will answer. Someone they rented to hit my vehicle and how am I supposed to get in touch with them if they don’t answer the phone?
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January 2022 by Honest Review
I come here to have my company work truck serviced. Put new carpet in myself and got completely destroyed with one of their workers who put grease on the bottom of their shoes and rubbed it into the carpet. Almost like it was done on purpose, because it was in mint condition when I dropped it off. Any time I bring the truck in something else gets damaged. They always, ALWAYS try to hide it. Several times I pulled up to have DEF or diesel put in only to find out at my next stop they never put on the gas cap. This has happened more than a handful of times. Horrible work ethic from some of the guys and like some of the other costumers have said the costumer service is laughable. This review is based off of several times using this specific place.
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November 2021 by Mike Bray
Great service, and a excellent truck. It made our move so much more enjoyable. I won't mention the competition, that let us down, but Penske came thru. Thanks guys!
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September 2021 by Suzanne Scullion
No less than 6 large signs indicating that you need a mask to enter. Get up to the door, it’s locked at 2:18pm. Large letters on door indicate they close at 6pm. Tiny little sign to the bottom right of the door says “call this number.” Call three times, no voicemail, continues to ring and ring and ring. Finally on the third try, a woman picks up and says someone will be right out. Guy was annoyed with me and said he was with a customer and would be out eventually. How could I know that? No one was answering the phone. Window shades are drawn. Good truck, bad service / terrible communication at drop off.
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August 2021 by dave carroll
Great service. Had everything ready. Pain free
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August 2021 by Matt & Kim Rogers
Great place to rent an affordable moving truck.
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May 2021 by mizz terry
After multiple attempts in Norfolk at getting work done to my tractor and/or that is leased through penske, Chesapeake came through and took care of me. They worked with my schedule and didnt send me away. They performed my overdue PM and my tractor is running so smoothly now. Great people at this facility!