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December 2023 by Daniel W.
Priority Honda can't do anything right. Run far away to any other dealer. All departments failed. BBB report filed. Second vehicle Ive purchased from them. Crazy they treat anyone, especially a return customer like this. Sales manager attacked me personally in finance office over not wanting to pay for their on lot security system, ie LoJack. No they didn't do anything they were supposed to before and after the sale. Car was re-cleaned before I left because it was still dirty. Store manager said he'd take care of everything and make it right. He asked me to take down by bad review on Facebook and google and I this just furthers the reason for people to not shop here. Called manager back twice, left a message with no reply days later. Called the service department to follow up, four times the call eventually dropped and went back to the distribution center due to "un availability ". When I got there minutes later there were 6 people behind desks with zero customers. Took it back to get cleaned for the third time, none of issue were cleaned and they just spilled cleaning solution all over to make it smell clean. 4th day with windows open and it's still unbearable to drive in. Car mat was missing. They ordered new ones, every mat was in the box except the one that was missing in the first place. It's almost comical how awful an experience this was. I look forward to them screwing up the inspection and oil changes.....for life.
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December 2023 by Harry H.
Kaitlyn is really helpful at the service reception. However the service quality control is almost nothing. I think nobody checks after the service has done. I have been using this place over 10 years, but you need really check by yourself whatever the service has done. Like yearly DOT state inspection, after the inspection stop lights were not light up, even battery has replaced but not had done even they charged.
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November 2023 by Breyona A.
I do not like going to car shops because its always a hassle and it takes literally all day. However, I love going to Priority Honda because I get to atleast set up an appointment for my state inspection and does it for free. The comfort in the inside is awesome. They have a computer lap section with all apple macs, a comfortable lounge area with free coffee, and a movie theater. My go to spot is the movie theater! I was able to still be working and enjoying movies as I waited for my state inspection to be done. My only issue is even with an appointment set up, it still takes about 2 to 3 hours. My appointment was at 9:30 and my car was not finished up until 12:30 ish.
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November 2023 by Deborah Brown
Everyone from sales to service have been great! If I buy another Honda it will be from this dealership. I appreciate the Service team squeezing me in when my headlight went out. They are always helpful, nice & honest.
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November 2023 by Eric Fischer
Friendly and efficient scheduling, greeting, shuttle service, and automobile maintenance. They treat my car as if it were their own and they keep me on the road in a quality and cared for vehicle. I'm very confident and comfortable with Priority Honda's service.
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November 2023 by Christie Adams
Only reason I wouldn’t give 5 stars is because I was told that I needed a new air filter. I was pretty surprised since I thought I just replaced it the last time I had my oil changed. The technician said she would go back and check on it (I was able to look up my service history while waiting and I had replaced it less than 4 months ago). She came back with some pictures and her response changed to “well, it isn’t too bad so you don’t have to do it this time”. I could see that it was pretty dirty so I chose to replace it. But just wanted to mention that for others to be aware.
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October 2023 by Datona T.
Military personnel shop elsewhere, the management does not honor what they tell the customers. Military be aware, you may be taken advantage of. Do your research on this place.
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October 2023 by Luvleeh Poetiklocks
Priority Honda Chesapeake is not your ordinary car dealership.People from all walks of life enter into this oasis of cars, trucks and suvs for upgrades, replacement vehicles or their first rides. Greeted by a friendly face (Tyrone) at the door and several employees happy to sell me my next dream car.I came to check out my favorite Tiktok Car Dealer, The Car Guy! Deon Bradley! This man is a powerhouse car dealer who puts your needs first, even before you walk through the door. Deon, The Car Guy, is passionate about his job- it’s more than selling cars – it’s creating lasting relationships with clients, so they return for self or with friends and family. He believes in the importance of bonds and how creating the right bond changes lives. “The experience is here, it starts HERE.“The Car Guy believes getting the right car to match the right fit to one’s life is important. I watched as guest after guest, who set up appointments, came to get their next dream car. Smiles and test drives entertained the day. Patient with the services received and excited to take on the new wave of car buying fun! Car shopping jitters where?! The jitters leave as soon as you step through the door.Priority Honda Chesapeake truly sets the atmosphere with 90s music and a calm relaxing energy. We all know the stress searching for a new car can bring, however, Honda and employees like Deon “The Car Guy” Bradley get clients who express their experience as a “smooth process especially with the long distance”. Yes appointments are accepted for people from all over the Carolina and VA.The Car Guy is one of many hard working employees who are ready and willing to take car of your needs. Don’t be afraid to enjoy the large waiting areas with high stools and round tables or a cozy armed chair. I kid you not a woman was crocheting at the large table in the Honda Information Center area. Better yet chill out in the cozy quiet or watch a movie in their theater. (Pause for dramatic effect!) YES A WHOLE THEATER. Wednesdays you can even get a manicure with a local nail tech. It feels like home while you shop! To think you can watch a movie, sip coffee and get your nails done so when you grip the wheel of your new ride you can ride in style!While waiting, I admired all the busy bees in their “dress down” gear creating a fun environment to sell cars. Clients traded in their old hopes and cashed in on new dreams! Definitely the next spot to buy your next car- I know I plan to return to do just that…Thank you to Tyrone for his kindness, Marcus & Randy for the tour and others who clearly as a team make this location worthwhile to purchase your next car! A fun note I loved that they are partnered with WAVY-TV & WVBT Fox43 to have Operation School Supplies 2023. This space is an interesting dealership with a natural vibe that makes you want to drive off the lot with a new car.Lastly, The Car Guy- check him out on Tiktok, (@yourcarguyforever) set up an appointment and see the excitement first had as he works diligently to get you in the perfect ride!!!!Clean. Huge Inventory. Deals worth checking out!
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September 2023 by Pristine Winks
Recently bought a 2024 Honda crv. My sales guy was Kemonii. He was super courteous, patient, relatable, knowledgeable and professional. We were able to find a vehicle that had everything I wanted all with me being picky. The staff there was super professional and was able to get me the best deal on my new car. I loved the experience and would definitely go back. Priority for life!
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September 2023 by Barb B.
I took my car in for an oil change that he had some additional work done. I also needed to go pick up my children at the daycare and Kaitlyn was so helpful and concerned and making sure that everyone got the parts in and work done before I needed to pick up the children. I would recommend this business due to the wonderful customer service Kaitlyn provided.
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September 2023 by Angela Richard
Stephanie was awesome to work with. She took her time with us with no pressure as we decided between the Pilot and the Passport. Once we purchased, she took time with me to learn how to work all the bells and whistles. It truly was a great purchasing experience.
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September 2023 by Michelle Moore
Deon was great! Buying a car isn't an in and out process, so I was lucky enough to spend my time with a stand up guy! I enjoyed Deon's professionalism and knowledge. I would definitely recommend the "Car Guy" to anyone looking to purchase a vehicle.
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September 2023 by Connie S.
I like the service department they are awesome!! Always good quick service. Would suggest to any one to use.
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August 2023 by Terri Gray
James was very courteous and listened to my needs and what I wanted. He noticed that I was looking at the same car but different color on the show room floor. He gave me the differences between the two cars and ultimately decided on the one that I test drove. Thank you for a job well done.
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August 2023 by Christina Cruz
I recently purchased a car, and I can't help but express how amazing the whole experience was. From the moment I stepped into the dealership, Deon (CarGuy of Chesapeake) was welcoming, knowledgeable, and attentive to my needs.The 2023 Honda Accord Touring edition’s sleek design and modern features caught my attention right away. The driving experience was smooth and comfortable, with impressive performance and fuel efficiency.The customer service didn't end after the purchase; Deon has been there to assist me with any questions or concerns I've had post-sale. I truly feel valued as a customer.All in all, I couldn't be happier with my new car. It has exceeded my expectations in every way, and I'm looking forward to many years of joyful driving ahead. If you're considering a new car, I highly recommend partnering with Deon—you won't be disappointed!