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January 2024 by Adam C.
QBE just installed a nice vinyl fence for us to replace the "vintage" wood fence that came with our house. The guys were polite and courteous and they finished a little early. They also knew we have dogs so since they can't attach the vinyl to the house and there were gaps in a few places that our little dog could get potentially escape from, they took the extra step and screwed in some leftover plan to cover the gaps and also to extend the gate closer to the ground. We intend on hiring them for our future work (redo siding, trim, gutters, and exterior doors). This was the second job they did for us and both times they've been impeccable. We got several quotes and they weren't the higher ones either. We're extremely satisfied with the finished product, quality, and value. Can't recommend them enough.
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January 2024 by Simon L.
There is "NO QUALITY" about this company. We hired this company to build our fence on Oct 2022, the price is reasonable and the installer came on time to get the fence done. But less than 3 months later, one end of the post was wobbled and lose panels in multiple spots. They sent the technician to fix the issues. We met him on the spot and told this technician to redo the other end as the hole wasn't dig deep enough to withhold strong wind. But he insisted it was fine and won't fix if there is no issue. One year later the other end of the pole is now wobbling and we called Tom the Project Manager to come in to fix it. Tom said since it is out of one year warranty period, they won't come unless we need to pay his company at least $2,200 based the pictures we sent to them. We insisted the original installation wasn't done correctly but Tom refused to accept. Tom claimed this is the way they do business. They don't care much customer satisfaction or negative customer review posted online. This is the way Quality Built Exteriors to do business. We are upset but we learned the lesson by not study hard to find a quality builder.
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October 2023 by Sheron R.
I've been needing gutters installed on my house for a while now. Quality Built Exteriors came out and performed a great job. Not only were my gutters installed, but I had trim and siding repair done as well. I'm am happy with the outcome and hope to do business again with QBE in the near future.
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September 2023 by Sarah Price
I had an appointment for an estimate at 10:00am today. At 10:27am, I was called and informed that my appointment wouldn't be held until "later in the afternoon" because I "know how traffic on the bridge tunnel can be."An appointment is an agreement that two parties will not waste one another's time. Part of making an appointment includes estimating and anticipating typical traffic patterns. My time was not only wasted, but completely disrespected.At least it happened before I gave these people any money, though, and it definitely made picking the OTHER company a much easier decision.
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September 2023 by D C
Melanie and Marcus were outstanding! While moving from San Diego to VA, Melanie maintained great communication and our split rail fence turned out absolutely perfect. Thank you to such an efficient company. Highly recommend them for your home projects.
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August 2023 by Chuck Boggs
Melanie came out right away and had my estimate ready the same day. The material came in quicker than expected and they installed it as soon as they got it. Very pleased about this from start to finish. Melanie followed up directly after install as well!Service: Aluminum fence installation
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July 2023 by Jason Hudkins
This company was horrible, unprofessional, and unorganized, and I would never do business with them again. This especially applied to their salesperson Tom who should be fired in my opinion. He was unprofessional, he lied and often reacted in a childish manor when confronted. His lack of knowledge combined with his lack of caring made a project that should have taken three full days to complete to take approximately 560 days complete. That’s ONE YEAR, SIX MONTHS, and 13 DAYS! I did have very positive experiences with the Office Manager Amber and one of the construction workers Phillip. Amber became my go-to person after I refused to continue to work with Tom. She was everything Tom wasn’t, and she did it all even though she was not getting commission and Tom was. She deserves a raise and every penny of the commission. Phillip was always professional and did great work. But at the end of the day, I suggest anyone who is reading this, find another company. Below I have detailed my experience:My experience with Quality Built Exteriors started in July 2021 when I obtained a quote to repair my balcony and replace existing windows with a French door. They sent a man named Russ and he provided the quote. I decided to move forward with the project and took a loan out of my 401k based on the estimate. I made numerous calls to Russ to initiate the work, but he never returned my call. I called the office manager, and they sent another representative named Tom to completely redo the estimate. During the estimate I mentioned to Tom I lived in a historic neighborhood, and he would have to obtain approved from the Historic Preservation Commission. Tom got back to me a few days later and provided a much higher estimate and when I questioned the increase, he berated Russ as not knowing what he was doing, and that the door needed is very expensive. Because I had already taken the loan I begrudgingly moved forward, now without the door included, and made the down payment of half of the estimate (approximately $6,500) on 10/18/21 with the expectation that work would start once the supplies came in.The replacement columns were finally delivered in December of 2021, but they were the wrong size and style. When I called Tom to report this, he lied to me and said they do not make a column with the same size, shape, or diameter. In reality, he never measured the diameter, nor did he do any research. After doing my own research, I sent Tom a PDF directly from his distributor of an exact match to my original columns (with SKU) on 12/30/21. When called out for lying, he simply said “so, do you want me to order these” to which the obvious answer was yes. After a long wait for the columns to come in and having to get back on the schedule, the new columns were delivered to my house. These columns were also the wrong size and style. Even though they had the columns in their warehouse for some time waiting for the scheduling, no one bothered to check to see if they were right. So I had to wait yet again for the right ones to be ordered.Work finally started on the house in August 2022. However, work was immediately stopped by the city because Tom had never obtain approved from the Historic Preservation Commission (which only meets once a month). The meeting took place on 9/20 and I had to attend the meeting myself because Tom could not be bothered to do it himself. I received the approval on 9/23/22. Construction started again and was not completed until late April/early May 2023. I made the final payment 5/18/23.Services: General construction
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June 2023 by Sandra S.
Waited for someone to show up to the pre-scheduled appointment. No one came, no call, no email.
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May 2023 by Ellen
Very happy with the patio and walkway from Quality Built Exteriors. Rich was helpful with any issues/questions. Would definitely recommend!
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May 2023 by Jennifer Ellis
I work for my father's automotive repair business and we needed to replace part of our fence. It was knocked over by thieves stealing vehicles from our lot. We needed to put 8ft industrial chain link with barbed wire back on the property. Tyrone personally came out to give us an estimate and was my point of contact during the whole process. He was always available for any questions that I had as far as permits, timing, equipment etc. Tyrone and the crew were very professional, courteous, on time, hardworking and gave awesome customer service. I would definitely recommend this amazing company for all fencing, roofing, and concrete needs.Service: Chain link fence installation
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May 2023 by Bente White
We had wood trim wrapped in vinyl. Quality Built Exteriors did an excellent and timely job. Only one negative, was poor communication on the front end and overall delay in the project starting. Once the project started, the workers were courteous and picked up after themselves.
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May 2023 by George Greenfield
The work crew for the Deck , and fence installation were on time everyday and worked until near dark everyday. Both the fence and deck exceed my expectations !I will hire them again for future projects !Thanks for the great craftsmanship and attention to detail !Nicely done !UpDate...QBE just completed demoing and replacing my driveway / sidewalk.. Another excellent job done by hard working professionals. I appreciate their efforts and knowledgeable performance.Thanks once again !GeorgeServices: Deck replacement
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May 2023 by Mike T
I had a concrete stamped patio installed and an extra concrete slab for my smokers and grills installed. The first visit was for the walkthrough and to discuss my options Raleigh was very knowledgeable about everything we talked about and he even let me know that the other options of my future ideas that can be completed by the team.
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May 2023 by Mark Eberly Currie
Arbor and gate installation. This was a special order job with an arbor we purchased. Four other area contractors refused the work. Quality gave me a fair price and completed the work despite pandemic supply chain issues. .
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April 2023 by Laura Kosinski
We had a screened in porch put in and a spot to put our hot tub on and we are beyond happy with how everything turned out. Gary was our project manger and exceeded our expectations. He was responsive to our needs and ensured we got exactly what we wanted. We changed some things throughout the way but he was patient and understanding. We are completely satisfied with the experience and the outcome that Quality Built Exteriors provided for us! Do not hesitate to call them for your house project!Service: Composite decks
