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April 2024 by Dan Hennessee
On 4/17/2024@5:15pm we were greeted by Raheem. He was professional and listened to what we were needing. Now that we know he's there,we will definitely be returning. He's a keeper!
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March 2024 by Jennifer Hudson (Gages girl Jennifer)
Just walked by but it looks like a nice clean place maybe next time I will stop in
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March 2024 by Phillip Davis
Walked in found my boots sales men was nice
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March 2024 by Kevin Clanton
person was helpful showed me how to size boots and make sure they were osha acceptable
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March 2024 by Anthony Washington
Purchased boots that failed after 14 months (upper interior hole). Warranty expired. Purchased 2nd pair at discounted price ($100 off). Boots failed again (developed a click in the heel). Purchased a 3rd pair, different boot to work in while the click was scheduled for repair. Was notified 2-3 days later that the repair would not be performed and no warranty existed (as a result of having that pair at a discounted price due 1st pair failure). This was not clearly explained to me. Really disappointed. Have no desire to purchase Red Wing boots in the future.
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February 2024 by Sam
Don't bother going to this location, the customer service is terrible. They barely lifted a finger to upscale you boots. This was my first pair of Redwings, so I wanted the full fitting experience. What I got was a non enthusiastic monotone saleswoman that moved at a snails pace, and acted as if she did not want to be bothered. Their showroom was a mess, and they seemed not to be very well organized. I left and went to the VA beach location where I spent 300 dollars on boots and insoles. Take the extra 15 minutes and go to the VA beach location, it's worth it.
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February 2024 by William Daniels
It was good love my boots they are very good and a very nice place to go to
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February 2024 by David White
I went in the store when it was not very busy. The clerk was extremely patient and helpful. I know how I can be and many men when it comes to trying in work boots that we have to live in for so many hours every week. They have to be fitted correctly
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January 2024 by Nathan Corbett
Boot store that does not sell boot laces.Unenthusiastic employees.
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December 2023 by blwnysi363
Very good customer service. Were a couple people in the store as I walked in and the staff helped me as fast as possible. Very knowledgeable to help me get the best fitment
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December 2023 by Jamie Corbett
I would give a 0 star rating if I could. I have been shopping at this location for over 20 years and in all that time I have never had such horrible service. Two employees working and my son and I were the only customers. No one greeted us and the girl was no real help at all. After finally getting her to size my son, she told me they didn't have his size in stocks, couldn't get them from the warehouse, and made no attempt to get them from another location. I work retail and customer service is supposed to be #1 . Seems like someone forgot to train these people in that
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November 2023 by Glenn Sayson
Everything you need was there
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November 2023 by Lynn Chandler
Gabby was great! Explained everything and made sure I was comfortable with my shoe selection and the fit.
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November 2023 by Pete A.
Amazing customer service! Clean and well organized store The measurements gives you the perfect fit !
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November 2023 by Restore Justice
Went to Chesapeake location last night. Was greeted by a young lady who was on her way out. We were left with a heavy set man who clearly didn’t want us there. He spent most of his time leaning over a chair and acting disgruntled. Every time we touched a shoe he would mumble and come behind us and passive aggressively pick up the shoe and slam it down. He mumbled that we kept moving the shoes. These shoes cost hundreds of dollars, picking them up for a closer look should be normal. We watched another person come in for shoes they ordered online and were treated so rude. I asked questions and he was very snarky and condescending. I won’t come back to this location again. It was a turn off. My husband was prepared to spend hundreds on two pair of shoes but we left because of this man and how we were treated. He clearly didn’t want to do, nor did he like his job.
