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March 2024 by Jean
Excellent customer service, friendly staff, clean facility,good happy hour..mon-wed.. Excellent breakfast selections. Hospitality 101
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February 2024 by Crystal Claiborne
Love the room, the complimentary FULL breakfast, and the location! I loved the layout of the room and appreciated the full kitchen with plates and utensils. Unfortunately, I missed the cocktail hours and the pool/hot tub was closed due to repairs...but I will definitely stay here again!
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December 2023 by Jayy Price
This hotel allows animals. The smart idea would be to have certain rooms for animals. So the option is there. People have allergies!!!
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December 2023 by Chanel Jones-Humphrey
The pool area was cold but the hotel itself is beautiful and the rooms are nice.
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November 2023 by Randall Jordan
Best place everRooms: Spacious. Super comfortable beds!Food & drinks: Great breakfast every morning!!Noteworthy details: Free laundry, excellent hot tub & work out facilities.
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October 2023 by Sharisse John
The hotel was great! Staff was super helpful and kind. Food was okay, and was a breakfast buffet not continental. My only issue is the ventilation system. The A/c had a ton of dust in the room and even the pool area. I sneezed the entire time I was there.
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August 2023 by Cassie H
Really enjoyed staying here. Loved how there was plenty of room and that there were things (dishes, cutlery, etc.) In the room to use. The only issue we had was with the laundry room. While I was there only 1 washer was working. Otherwise, I will definitely recommend this hotel to people and plan on staying here again when I visit home.
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August 2023 by Gerardette Doukali
Spent a week at Staybridge Suites Chesapeake with my daughter, her husband and their four children. We had two suites. The suites were comfortable and clean when we arrived. The location was perfect near everything and very assessable. The pool and hot tub clean and stocked with towels. The morning breakfast was good and a treat when you have four young children.Unfortunately, here is where my review becomes negative. My daughter's room had an air conditioner unit that leaked for 4 days. It was never repaired and continued to flood the room. She was eventually moved to another room. The flood was inconvenient for several reason including requiring her to wash clean clothes. Thankfully, the hotel had a washers and dryers although many of them were out of service.As we checked out she spoke to the manager about receiving a reasonable discount for the inconvenience. She was told their was nothing they could do because she booked through Expedia and she would have to call them. We left and my daughter called Expedia who told her that was incorrect. She would have to call the Staybridge. Of course, that is what my daughter did and she was put on hold for 20 minutes. She was only able to get through to the front desk because I gave her my phone and then the front desk answered. They responded that they would only give her a $38.00 discount. They were not apologetic or accommodating in anyway. In fact they were downright rude.I will not say all the staff rude but the morning servers were generally unpleasant and angry if you came to breakfast with 30 minutes left to serve. Often there were no plates, forks or spoons and we were left to using cups to serve ourselves because they were so nasty.Our suites were rarely cleaned or stocked. We had to repeatedly ask for toilet paper. We put out own trash out and generally it would be picked up in a day or two.As I said if you want a nice place to stay the Staybridge Suites is acceptable. If you are looking for staff to make your stay a pleasant experience go elsewhere.
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August 2023 by Kimberly Chamere
TRASH!!! I traveled from Ohio and chose this hotel to stay for a night. When I learned that I needed another night, I went downstairs and personally booked a room for the following night. Guest services told me that I was all set.It is hot!! We are tired!! I have three young children in tow and I am pregnant with twins!! When I arrived today, I was told that I HAVE NO SUCH RESERVATION!! My family has nowhere to go!! This was completely UNPROFESSIONAL!!!
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August 2023 by Stuart Jones
The people were nice here, but that’s about it. The cleanliness of the room was about the worst I’ve ever seen. Two examples:1. We checked in to find some kind of drink (or urine) next to my son’s bed. Really gross. See the picture.2. BROKEN GLASS all over the kitchen floor. It was clear that “an attempt was made” to clean it up, but lots still there. We asked to have it swept up, and no one showed up. We asked again to have it cleaned up, and a staff member came by with a broom and swept a little. Some remained afterwards. I think they just wanted us to get shards of glass in our feet?I don’t think we are persnickety about where we stay - pet-friendly hotels tend to be more on the rough side anyway - but Staybridge Chesapeake was over the top gross.And now that’s two Staybridges we’ve stayed in lately, both pretty revolting. We’ll pick another brand next time.
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July 2023 by Joyce Cheung
You need good luck to stay here.1. When there’s a loud party going on from 11:00p.m. to 2:30a.m., the management didn’t do anything. When you called the front desk, he pretended that he could not hear you and hung you up. This behavior made me wonder if he knows the situation and just ignored.If you can fall asleep with this level of noise and strong alcohol smell coming through gaps of your door, you can book this hotel.2. Glass pieces were in the same spot on the hallway from morning to evening. The sheet has obvious stains on the day we checked in. You asked for firm pillow and got soft ones.Breakfast team does a good job. Coffee is good. There are varieties on different days. Staffs check frequently and make sure food supply is sufficient.Well, there are good reviews here. Maybe it’s just not our lucky day to have noisy party people staying close and coincidentally an irresponsible front desk representative on duty?
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July 2023 by Charlyn Woodruff
This is the best hotel we have stayed at! The staff is amazing and friendly, the breakfast is very good, the hotel and rooms are clean, comfortable, and quiet & relaxing! Lots of space, I love our room! Great value and service! This is a hotel I will definitely be staying at again in the future!
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June 2023 by Lisa Vaughn
Never have l had a bad experience at Dtay Bridge. Staff is the best.
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June 2023 by Shannon Cassidy
Staff was amazing and friendly. Perfect location and felt safe. Wish the pool and hot tub was open during my visit.
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March 2023 by The Daisy Market
Rooms are very spacious. There was one black bug in the bathroom. Wasn't able to see what it was. Only one trashcan for the whole room. Walls very thin. I heard alarm clock from the room next door. Front desk attendants were very nice and professional.
