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October 2023 by Amanda K.
This is the worst Home Depot I've ever been to. Most Home Depot's have workers left and right if you need assistance, they all greet and ask if you're finding everything okay. At this one, you go wait in the appliances for a worker and there is no one in sight. You ask another associate (which is hard to track down) and they say there is someone who works that counter but they don't know where they are. If you need some flooring cut, good luck. We looked around and stood around for probably 45 minutes trying to ask about getting vinyl flooring cut. There are people working at desks but they have customers and they don't try to get anyone to help even though they see you trying to get help. They could easily call for help. We walked all up and down the aisles trying to find someone to help us. The customer service here needs a lot of work, it is so frustrating trying to do a home project and these people are supposed to assist in people buying supplies. When you do come across an associate, they are just in the way or messing around. It's like all the workers are there to do restocking and moving of items but no one is there to help customers.
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August 2023 by Jeremy B.
if I could give zero stars I would. the manager named Stephanie works the afternoon shift and had the worst attitude I have ever seen. ask when I asked her if she can help me find a product, she cursed me out and said to get another associate to help me or to leave the store. I asked her what is her problem and she said she hates everybody in the store, including Home Depot. I honestly think Stephanie should find a new job. Stephanie should not have this manager position, and I will be reporting to her to corporate.
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June 2023 by Nathan Brooks
Rental was very helpful.Thanks Man behind the counter.
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January 2023 by Karen P.
Any cat lovers out there. I do not shop at Home Depot for my own personal reasons, but I was floored by what I just found out. Evidently in this store, and many others I'm sure, there are tons of cats that live around the garden shop. Evidently they want the cats gone, and were approached by a local rescue and flatly refused to let them help. Instead they called in a pest control company. I dont even want to know exactly what that means, and what will happen to these helpless babies. The rescue has called organization that they think may be able to help. They even called the corporate office to no avail. Please do everything you can do to help them rectify this situation. Any help or suggestions welcome.
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July 2022 by T T.
I'm not sure what the flying hockey sticks is going on with Home Depot as a whole......but these places are going totally down the drain. It's like they are actively trying to force customers out of the stores and order online. Product clogging up the aisles, no carts cause all the internet orders are on the available carts......a whole passel of orange shirt people constantly in the store scanning crap but can anyone actually help a customer????? HA!!! Accuracy of app inventory has gone from pretty decent to an absolute joke. Not sure who's running these individual stores and at the corporate level, but there is systemic and epic failure all along the line. You're a multi billion dollar corporation......f'n do better!!!
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May 2022 by Adrian Williams
Very smooth process! Good prices
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April 2022 by Whitney L.
My HVAC unit went out about two weeks ago, and I was in search of window/portable units until I could get someone out. Not only did they have the best priced units, they were available immediately for curbside pickup. The first 2 worked wonderful, until a few days later we started smelling something sweet and found out one of the Toshiba window units was leaking Freon. So, I went and returned it for a portable unit and it was a blessing in disguise because a pro associate approached me while shopping and asked how old my HVAC unit was. Talk about coincidence! Store associate Amber was absolutely wonderful. She was super friendly, helped me load the a/c in my trunk while conversing friendly, and then thanked me and shook my hand. I will most certainly be back to this store! This is the best customer service I've seen in a while. The only complaint I have is that when I went to return the unit leaking Freon, the woman at the customer service desk was on her phone and didn't realize I was standing there for a few minutes, then wasn't very friendly. Other than that, I had an extremely pleasant experience here!
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January 2022 by Jamie R.
Very disappointed in the customer service at this store! We did an online order 2 days ago and didn't get a notification for our pick up to be ready until the evening of that day which our order was placed first thing in the am. So we went the next day to pick up the order and 40 min drive to this home depot because we live near the NC border. They had me the items my Husband bought and I got home and we were missing most of the items which was super frustrating so we called and no apology they stated " the guy simply didn't bring all the items out and we can just refund your card" said in a complete attitude nothing of " oh we are sorry" or anything of that sorts so I drove back up there and they had an complete attitude when I asked to make sure all the items were there and explained that it was very inconvenient for the customer and they just blew it off. I will never visit this home depot again the customer service is so bad and they don't need our business I will being going to Lowes for now on! The least they could say is sorry for that inconvenience of having to drive an hr and 20 mins to pick up an order and wasting 1/4 tank of gas!
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September 2021 by Dan Parker
I rented an aerator and it was a quick process. I was in and out in under 15 minutes. The quality of the rental was great. I will be renting an aerator from Home Depot from here forward. Thanks!
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May 2021 by bird hunter109
Friendly informative and honest!
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March 2021 by Daniel Parker
I rented an aerator and it was a quick process. I was in and out in under 15 minutes. The quality of the rental was great. I will be renting an aerator from Home Depot from here forward. Thanks!
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January 2021 by Maria C.
I really do not have any other hardware store to compare this place too, but within the past few weeks, I have really enjoyed my shopping experiences here. I most recently came into this location last week to purchase a lot of blinds for our new home. I thought about hiring a company to install the blinds, but after receiving the price quote, I said no way jose. I figured, people cannot be paying over $4K for blinds. I mean that's like paying a mortgage, car payment, the security system etc. I did some research and asked around, and the consensus was to check The Home Depot. I researched their blinds, read the reviews and saw the price... these were a sure win! We bought the - White Cordless 2 in. Faux Wood Blind - 35 in. W x 64 in. L (Actual Size 34.5 in. W x 64 in. L) by Home Decorators Collection These blinds are grrrreat! The beauty of them, the picture do not do them any justice. My babe had a friend to do the installation... one blind took less than 5 minutes. I have never installed blinds before, only shades. But from what I saw, these are easy to install, you just need a small handheld drill and wahla! I encountered a few employees and they all were pleasant and easy to talk with. The checkout process was fast and easy too. And go figure, someone named Maria checked me out :) Plenty of parking here. I cannot wait to return to see what other great finds they have. Check them out. Have fun and enjoy life :)
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October 2020 by Cathy B.
This place is professional and female friendly. Mike in the lumber department was very helpful and has a great attitude.
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October 2020 by Lynn R.
Hooksett NH location is my preferred store. Always helpful staff ! Difficult to maintain 6 ft distances especially when interacting with employees.
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June 2020 by Dez S.
I love Home Depot. Lately I spend alot of time defending them against the dumbest internet rumor ever. Nevertheless, my experience yesterday was unacceptable. The saddest part is, I went to their web site to offer feedback, and they didn't have a vehicle for feedback. So maybe they will see it here. I needed a large order of landscaping rocks for a project. I called in advance to find out when my order would be ready if I purchased online. They first told me 2 hours, but when she found out that I was OK with 2 hours, her answer changed to "I can't guarantee you it will be ready today, because I don't know how many orders we have ahead of you." Which I translated to "I'm not going to bother to check to see when your order will be ready, so go away." I called Lowe's and asked the same question. Their answer was 15 minutes. This hurts because I'm team Home Depot and my wife is Team Lowes. I made my purchase at Lowes. The receptionist seemed to have no concern that she was turning away a paying customer, and no way to know that I shop there at least twice a week. My impression of Lowes was elevated just because Home Depot essentially sent me there. Now I'm 50/50.
