-
November 2023 by J O.
The only real thing Home Depot has going for it is it is usually cheaper on most items. I am growing tired of the lack of customer service with Home Depot (all big box places to be honest). Home Depot NEEDS to realize that they are this large because of the customers that come in the store. A building supply type business shifting many products to online purchases only is an absolutely idiotic decision. This was a decision made by some moron from the accounting department because it costs an extra dollar to keep the product on site. If you charge an extra dollar for the item (or even 2) people would pay it for the convenience. It is decidedly INCONVENIENT to wait for 11 days so you can ship it from a warehouse that will probably pull the wrong one because the employees there are even less attentive to detail and customer needs than in the stores. If you need something a little specific, but VERY BASIC and VERY COMMON (like for instance a heating element for a basic oven range), then order it from Walmart or Amazon; if you have to wait for it anyway, you might as well pay half the price.
-
August 2023 by Neecy S.
I bought a $1400.00 refrigerator from HD, and the service agreement. It was a Whirlpool. The fridge did not work from day one. I had to borrow a loaner until the Whirlpool service guys got it running. It ran for a couple of months then stopped working again. Because the unit was still under warranty Home Depot washed their hands of it, and directed me to the Whirlpool phone trees. I finally got a promise of a service call for a week later, on a Friday, from 3-6:00pm. They never showed up. I'm so frustrated! Not a good look for Home Depot, and DEFINITELY stay away from Whirlpool products. So dissappointed.
-
July 2023 by Deborah J.
I moved to Virginia from the Midwest, selling one house and buying a new one. The bedroom flooring had to be replaced and we chose some LVP from HD on Tintern Lane in Chesapeake, ordered on 6/22, ETA 7/3. Meanwhile, I'm staying with a very sweet and generous relative who no doubt would be glad to have me settled in my new place as expected so she can have her routine back. Started getting notices from HD that the flooring was in but needed to be unloaded. Twenty odd calls and more than a week later, a manager tells us that it isn't there, can't be tracked, and she has no clue when it might arrive, intimating that i was lying about all those conversations with HD customer service who told me it was a matter of hours before the item would be ready for pickup. Also, if i canceled the order they would hit me with a huge restocking fee. WTF, HD?! Do you not train your people at all?! Meanwhile, my son in law, active duty military, who has offered to install said flooring, is messing up his schedule because of what HD is telling us about the imminent arrival of my flooring. Losing money every day that HD jerks us around. Finally, we go in person to find out what's going on. Bad scene. They lied and stonewalled us. No we're sorry about the inconvenience and expense. No we will do what we can to help. Just a big f you. Next morning, HD calls and says the tracking they told us could not be done was done after all and my flooring was located and would be ready for pickup the next day. WTF?! Was it teleported from the great beyond?! Or was that unpleasant manager lying through her teeth? (Door #2) Guess what they didn't tell us. The f-ing flooring had been delivered a week earlier to the wrong HD store! So the 20 odd phone calls with customer service reps were half right--my flooring was in but not one single person including our friend the manager bothered to check and see it was sent to the wrong store. Moral of the story: HD is yet another used to be decent store that has gone to s$&t because of greedy overpaid CEOs and already excessively rich investors. Never ever shopping there again.
-
April 2023 by Thomas J.
They have poor customer service. I called it for a product and they kept hanging the phone up and it wasn't busy there!!
-
February 2023 by Jenny Peeples
TRUCK RENTAL PROBLEM: I called this location trying to rent a cargo van for local moving/use. I checked online and it showed this location had one available. When I called, the woman I spoke with said the only cargo van was “broken down”. I explained that online it showed one available. The woman responded that there actually WAS a cargo van available but it had already been reserved. When I asked the woman if she could check the availability of other stores, she told me she didn’t know how to do that but other people did. That wasn’t a problem. I explained that I was happy to wait for someone who knew how. The woman who was clearly annoyed at this point told me she just didn’t know how and wasn’t able to help me. I hung up and took my business to another truck rental company.
-
January 2023 by Tessa K.
This post is purely based off of Walter or John as his Home Depot smock said. No literally it said my name is Walter or John and when I asked about it he said it's either. I'll answer to both. My husband and I came in with a long list of needs and we really don't have a clue what we are doing with some of these projects. Walter/John was not phased at all and was more than willing to walk around with us and assist. He took his time and explained the different products and made us very comfortable with our purchases. He did all of this with a smile on his face and some funny jokes. Thanks Walter/John for making an experience I really wasn't looking forward to into a pleasant experience.
-
September 2022 by Gene D.
I dropped a tool off to be repaired last spring....it is now fall and I've heard nothing. I've inquired and been told, "It's not ready yet...."
-
May 2022 by Stephanie M.
After going to 5 places, we found the stove we wanted for the cheapest price. I was surprised that Home Depot had lower prices than lowes or the other 3 places. We couldn't buy the stove and take it home the same day. The warehouse is in Richmond so we get it in 5 days. We had two people help us 1,000 for a new air fryer electric oven with knobs above the oven door so we can one day put this oven on an island
-
August 2021 by Adam Taft
Has everything I needed
-
July 2021 by Richard Davis
Good place for home improvement parts.
-
May 2021 by Jeff Kendall
Called. Woman answered with just "Hello". I thought I had called a private residence. Asked about truck rentals. She said they only had a '150'. Total tool. Wound up going there later for something else and saw two different non Ford F150 pickup trucks. Maybe they were out but she didn't offer any more info. Look, if you need a truck, you're going to call them. Just be prepared for less than heel clicking service.
-
March 2021 by Audrey M.
I always go to Lowe's but this weekend I had both kids and wanted to get some yard work done. The lava rock I wanted wasn't available at Lowe's so I tried the Home Depot and decided to do a pickup order instead of getting the kids in and out of the car again. I'll just leave the pics below. I placed the order at 130pm this is me asking for an update at 830pm. Not sure if it's still a bot the whole time but honestly the process was just ridiculous. I don't even have to do that much verification to track a package in the mail.
-
November 2020 by Alycia A.
I love this store. I can typically find more items here than other similar competing stores. This particular location appears very clean and all of the staff is friendly and helpful during this current pandemic. The store was not packed with people. I like that's the aisles are wide and each one is fully stocked. You can find just about anything you need here from paint, wood, appliances, plants and cleaning supplies. Right now they are stocked in real and artificial Christmas trees. They always have a great selection of Christmas decorations and even carry train sets to go around your Christmas tree. I would suggest calling ahead to make sure any big items are actually available before driving to pick it up in hopes of purchasing. There have been two times now where an item was posted online that showed it is available for purchase in the store but when we arrived they don't carry the item. We were informed they have been having issues with their online system. Also, bathrooms are spic and span clean!
-
September 2020 by Bob R.
We always like going to The Home Depot located at 1400 Tintern Street just off of Battlefield Boulevard in the heart of Chesapeake.The staff is always friendly and helpful with product questions and suggestions if you are on the fence about which products will best suit your individual wants and needs.We visited the Garden Center to pick up some plants for the outside of our home. We were impressed and delighted with the large selection of plants and shrubs for sale. They employ people who are experts in gardening and they are helpful with tips on how to plant, spacing and placement to give you the best chance for success and longevity of the plants. The prices are competitive (they better be with Lowes right across the street) and the selection is good.If you are planning to visit on a weekend, it pays to shop early because the lines can get long later into the day.
-
August 2020 by Emily S.
Went to get some stuff during work today, asked an employee where to find supplies. The employee responded angrily saying "I'm good how are you" while i'm in a hurry for my boss trying to get materials, this man wants to be a pain in the a** about it. he got even angrier when i asked again where the supplies are, some people are busy you know. man tries to act all big, tells me to ask someone else. i said dude this is your job and he gets in my face as if he's getting ready to fight and i said if you get any closer your old a** is gonna be on the floor. thanks home depot, your employees always got a f****** attitude