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January 2024 by Carson Edmonson
I have been very impressed with the staff here. That is especially true of Kayla Fraser who I believe is the manager. I regularly get propane bottles filled at this location. I always receive prompt service and a friendly greeting even in nasty weather. Thank you!
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December 2023 by Latecia Cox
Staff was awesome, check in and check out took less than 5 minutes for pickup truck rental and return.Location was clean.Truck was clean and ran well. Definitely going to recommend this location to ppl
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December 2023 by Hector C.
Had two hitches installed here on two different cars. Was not impressed with work on first one (had scratches on hitch due to the guy using a heavy hammer to install it). Customer service was decent however. Second hitch had to come back because the wiring went in and out. It was very difficult to schedule and when they finally did, I got there and the person at the desk (who was the owner, Kayla, no less) said she had no record whatsoever of my appt; not to mention, any work being done for me ever! She searched by name and phone number and found nothing?! She said she would need a hardcopy of my warranty and receipt to schedule me and that I would have to come back. WTH?! No empathy whatsoever for an inept system? And she was the owner (said so on her shirt)! She apparently found my account, never acknowledged her error. She had me talk to the installer who didn't exactly look thrilled to help me. Needless to say, they got me in immediately after going through all of that , which is why I gave them 2 stars instead of 1. They ended up telling me they couldn't fix my problem and the tech had no answers. So now I have a hitch with wiring that doesn't work with my truck. I'm taking it to an auto electrical specialist to see if they can help since I have to have lights when I pull my trailer. Also, there is no waiting area. I typed all this sitting on the curb in front. I'll definitely look for another location in the future.
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November 2023 by Al Lyons
The Customer Service Representative was very Professional, and the ladies that hooked and unhooked my trailer were very skilled ??. Nice to see Women excelling/running the business.
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November 2023 by alexis thompson
Tried to avoid going inside because the line is always long and slow, so I chose self service rental pickup and they didn’t have my key in the lockbox when I finally got the key from inside they didn’t have my rented equipment in the truck either.
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September 2023 by Lefenton Ellis
Worst location in the Hampton Roads HANDS DOWN. I own a moving company and utilize all the locations and this location never fails to disappoint. You will get placed on hold and never get assisted. Just sad.
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September 2023 by The Real Rainbow Room
Omg I had a hitch installed on my Lincoln Mkx the end of July ? Well the day I pick the SUV up from uhaul I noticed my passenger side turn signal was flashing fast, dummy me didn’t put 2 and 2 together at that time I just assumed my real turn signal bulb was out and I’d deal with it later. Drove car for 3 days before I started hearing load banging when I hit bump or went over speed bump to I took the car to a shop to get turn signal fixed and get noise checked out, shop calls hour later to tell me that my hitch bolt had came loose but that they snugged them down but that my turn signal was an expensive LED unit that I need to order $320 I say fine, of course it was on back order. Took weeks to arrive. They call me whenever arrived. I took the vehicle back to them. They installed it, and even the new turn signal did not work. Perplexed. I took vehicle to another shop electrical! Moments after leaving I was calling to return I was asked did I just have the hitch installed I said yes, he took me to my car and showed me how Uhaul tapped into my power wires on that signal side he than showed me that there was nothing wrong with the old light assembly or the new one I ordered he showed me that because of the uhaul people that my signal was no longer getting power ?♀️ so now I’m $400 in the hole with the new light that was order, still no turn signal and he tells me but we can remove their work and fix it for $290 oh no you can’t sir! Uhaul can remove it! I’ve tried contacting uhaul but of course the manager is never in and they will leave her a message?♀️ 5 days and still no call! At this point I want hitch removed, wiring removed and I want my money back! I’m giving them 5 more days and if you know me you know, imma make a TIcTok only a few hundred thousand followers! Maybe then they might call me back!
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July 2023 by Thea Nelson
Wonderful service and was able to get the larger truck after not being able to upgrade at a different uhaul location. Both location were fabulous!
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July 2023 by dirty bird
The equipment was ready when I arrived. The staff was able to answer any questions I had. Overall a good experience.
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July 2023 by Robert Butters
Almost every time I go there they can’t refill my propane tanks for some lame reason or another. Yesterday I even called ahead and was told I would be able to get propane, but then couldn’t get any after waiting in line for 30 minutes. When I complainedI was told I had bad timing! I don’t recommend giving your business to this rude incompetent business.
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July 2023 by hwickaafreshh
Autumn was amazing during the pick up process. Even while answering multiple phones she was efficient and showed truly stellar customer service!
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April 2023 by k henry
They tell you the date of the reservation and put it in for an entirely different date.
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March 2023 by George Adams
Reserved a 20 ft truck 2 weeks in advance. They sent me numerous emails to thank me. Two days before I was to pick it they sent me an email saying I was to pick it up at a different location and it wouldn’t be ready till two hours after I needed it. I was moving across the state and had several friends and family lined up to help load the the truck. I called everyone and changed the time to meet. Now less than 24 hours before my pick up time they sent me another email. This email was to tell me they didn’t have any trucks at any location in the Tidewater Area. So I called just to have someone say please hold without giving me a chance to replay. I waited 10 minutes, nothing. I tried again later with the same response. Three different times, same response. How u haul stays in business is beyond me
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March 2023 by Earth Riot
I’ve never been denied a service before coming here. The woman receptionist treated me like I was a criminal because of a mistake on the back end. She was disclosing information of other customers. It felt like a security breach. I was so confused. I felt like the volume of the receptionist was excessive and extremely uncalled for. The woman began to call the helpline for U-Haul and ended the call before the hold was up, seemingly due frustration or impatience, mind you, this service was under 3 mins. She began to make threats towards me in regards to the service. Regardless, I never gave off bad vibes nor am I a criminal. Her vibes - no bueno. However the man with the locs was extremely nice and very informative in a respectful manner.
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February 2023 by Brian Crabb
So I went to U-Haul yesterday to get a trailer I did not have the right size ball they lent me a ball and my lights weren’t working the two girls there and Mechanic went above and beyond they tested my fuses and even replaced a couple they were so kind and sincere I will definitely be going back as long as they’re there it was nice to have people take pride in their work what a great example of customer service go check this place out
