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April 2024 by Jesus Rodriguez
Helpful and resourceful. Ensured package contents safety and kind service.
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April 2024 by Mike Fitzgerald
Quick and friendly service
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April 2024 by Linda Reiske
Great staff always helpful!
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April 2024 by Alison Williams
Not enough employees working. People bring in 30 returns for Amazon and it takes 10 min. Need to have an Amazon only lane with QR code to make them wait while the rest of us who have prelabeled or need services can be helped. Not fair to the rest of us to wait for 20 min for all these Amazon returns. It’s also not fair to the employees to not have enough help.
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April 2024 by Susan Nichols
So far, every UPS store has been a pleasant experience with customer-service-oriented employees. Efficiently managed and a variety of services.
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April 2024 by Joanne Moore
My experience at the UPS store on Hanbury is ALWAYS great. I have gone there for years for all sorts of services and won't go anywhere else. They are MY UPS store!
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April 2024 by Glenn Edwards
Service is outstanding
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March 2024 by Heather Earley
This store is absolutely amazing and everyone needs to know. The workers are great. They are so patient and the patrons are too. Megan, one of the workers, speaks to people with the highest quality of care u could imagine. Example, one morning I went in to mail a few items. Megan smiled really big and said “Good morning, how can I help you today?” After I asked her a few questions that she answered very thoroughly, she helped me get the right packaging and told me the best way to send it according to the needs I described. She made me laugh while I was waiting for screens to pop up then she explained each screen and made sure I knew exactly what I was agreeing to and signing for. When I was done she printed out my receipt and all of the things I agreed to after asking me if I would like a copy. She handed me all my stuff and I was out of there very quickly. I felt as though I had just had the best spa treatment ever. She did absolutely everything with a big smile and even sent me on my way feeling like I will never go to another store to mail my products. This type of customer service is worth the money. Every time I’ve been in this store which is at least once a week, I’ve been treated the exact same by everyone in there. I have waited in lines and watched them treat all clients the same. Sometimes troubleshooting when people need help with a problem they may have had with something shipped to them. They are so polite and friendly to everyone I have seen set foot in that store. They are gracious and kind and do everything with smiles. The owner really did well when they were hiring these employees. Thank you so so much for the customer service and the complete gratitude of our business. UPS Handbury YOU ROCK! I hope your around til I get old and pass away!
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March 2024 by vwbeetle72jellybeen
Excellent customer service and speedy processing.
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March 2024 by Dave “Not so tiny” Einfeldt
There are times when certain customers require an extensive amount of time to assist. Associates do not inform each other when lines are bogged down and get more help at the counter. Lines at high traffic times often stretch out the door
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March 2024 by Robert Hodges
Prompt and friendly service
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March 2024 by Charlotte Wallis
The lady Megan who helped us was amazing.. explained things to my kids took time with us whilst also being efficient
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March 2024 by Stephanie Twine
The employees are so helpful and polite.
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March 2024 by Jessica Jackson
Fast service with competitive prices
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March 2024 by Kayla Dow
Always so friendly and helpful!
