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March 2024 by Alicia Grays
My employer used this courier for a third party service. Our supplies were supposed to be delivered on the 29th. Each day since TForce has assured us the supplies would be delivered by 5pm each day. Here we are, the 2nd, and still no supplies. I would not recommend using this service for any business who have urgent restock needs. They are not dependable and will not provide accurate or truthful updates.
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November 2023 by Jordan Hansen
I Just had a very similar experience to another individual that left a review. I was called and told that the truck would be unable to deliver due to the size of the tractor trailer. They asked if I would be able to meet somewhere to pick up the items from the truck, as if I have my own personal box truck on hand to deliver my own items. When I asked if they could explore one of the other options/entrances to the road, the truck had conveniently already left the area, and they recommended I pick up at the warehouse. I told them I expect the “free-shipping” that I was promised and would appreciate not renting a U-Haul to pick up my products, and they will now be contacting my shipper to explore other options. I will update with the solution, but I am extremely unimpressed with this company thus far.
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November 2021 by Michael Settle
Forklift driver did not care and failed to respond to customer when loading on my pickup
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October 2021 by Lynn L
So unorganized
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May 2021 by Jonathan Blees
Drivers the GPS address is not the entrance.When you exit on to battlefield Blvd.north.Follow. just pass military trail over pass then look for Estes trucks on left.UPS does'nt have a sign.
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April 2021 by L L
So unorganized
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December 2020 by Donna R. Chapman
Box damaged from water and opened! Employee threw on porch and went swiftly back to truck. No ring of bell to let us know of damage! Poor customer service!!!
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October 2020 by CHERRY Nope
It's ok
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August 2020 by CHERRI H
It's ok
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August 2020 by Patrick Mahoney
One of the worst shipping experiences I’ve encountered. Company refused to deliver goods because of a long hanging tree in neighborhood and when told there are three different methods routes to my house refused to redeliver. Made all of their problems my problem. Unprofessional attitudes and zero ability to solve problems. Had to drive to their facility to pick up goods. Would avoid this company at all cost. Lazy and backwards customer service.
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December 2019 by Declyn Harper
They can’t deliver even though I paid them $300. Apparently the “driver doesn’t feel like the truck will make it”. Weird since there are semi trucks daily in my neighborhood. Andrew the dispatch was unwilling to try to come up with solutions for me other than for me to “meet the driver immediately to get the 600 lb item and take it 1/4 mile back to my house”. When I asked to speak to the manager he refused. When the manager finally called after I called corporate Don (the manager) YELLED at me and hung up on me. Saying they wouldn’t deliver my daughters Christmas gift and that it would be shipped back for a refund. I asked for alternative solutions and tried even helping to come up with ideas. Seriously the worst customer service I’ve ever dealt with. I escalated to corporate and filed a report on both of them. I’ll be contacting the BBB as well. If they know they don’t deliver to my neighborhood why even request payment??!! They STOLE my money and my playground for my daughter.
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October 2019 by Dwayne Murray
I missed the called to schedule delivery. Called back 40 minutes later. To asked when the delivery will be made and was told the next day, I asked what time and was told to call back tomorrow for the time. Called back the next day at 9AM to find out the delivery time and was told it is locked up for the weekend and I would need to wait till Monday, since no one was there to take the item off the truck. I already took time off work to be at home for the delivery and now I am not even sure if I will get delivery of the item when they say it will be delivered. It is best to just go and pick up your item or ask for a different freight company to deliver your item. Customer Service sucked, the experience left me feeling as if I was wrong to call and setup a delivery time for the item I paid their company to deliver.
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October 2019 by None Ya
Helpful gets the job done United postal service is just as good and lower prices
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September 2019 by Dwyane Murray
I missed the called to schedule delivery. Called back 40 minutes later. To asked when the delivery will be made and was told the next day, I asked what time and was told to call back tomorrow for the time. Called back the next day at 9AM to find out the delivery time and was told it is locked up for the weekend and I would need to wait till Monday, since no one was there to take the item off the truck. I already took time off work to be at home for the delivery and now I am not even sure if I will get delivery of the item when they say it will be delivered. It is best to just go and pick up your item or ask for a different freight company to deliver your item. Customer Service sucked, the experience left me feeling as if I was wrong to call and setup a delivery time for the item I paid their company to deliver.
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August 2019 by Shawn Prunty
UPS freight left me a message stating they could not deliver due to the fact they could not get down my street .I live on a wide street with no obstacles in the way. When I called to find out why I did not receive my delivery the person I spoke to on the phone was rude and Stated that there will be a re-delivery charge and they would not be able to deliver until Monday.This caused the work crew that I had to install what was to be deliver to leave delaying my install. I've had a lot of things delivered to my house by fed ex never a problem always on time :-) friendly Drivers but never again will I use UPS freight
