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November 2023 by Shann
First time at this location, went to cash a check Saturday morning. It was very busy however I had the pleasure of meeting Riley. She was so nice her customer service was awesome. She took care of my check quick and with ease. I am now considering opening an account with wells. Shout out to Riley!
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October 2023 by nBNb
Not an accommodating bank, been banking with them for a while, they go strictly by the book can't even give you consideration once you're already inside. They rush you out the door.It's my own account, but i am not allowed to change or add a beneficiary. I have to make an appointment to do so. Defeats the purpose of online banking. Waste of my time and gas.These are the ages of AI & high tech, and they can't catch up with new technologies.
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September 2023 by Brittany Fromm
I was embarrassed and humiliated at the way a teller spoke to me when I had questions regarding how a policy/procedure worked for an account.She had short spikey blonde hair. I do a lot of business with Wells Fargo and have for years and have never been so disrespected or disregarded In a place a business as I was here recently.By the reviews I see posted I feel very worried my money is invested here.
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September 2023 by Chris Forrester
Do not bank at Wells Fargo put a big depot cashier check in atm cause they are closed but now the deposit ain't there and I have to cal l another company that owns and controls Wells Fargo accounts cause the bankers can't even tell you what is going on with a 6400.00 dollar cashier deposit deposit don't use this bank don't use
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September 2023 by Riley Meyer
Worst bank ever! Customer service totally sucks and not friendly at all!!!!!
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March 2023 by Keith Smith
Sitting in drive through. Customer in lane one doesn’t have a clue. Customer in lane 3 waiting…I’m in lane 2 waiting….Young lady at the window= 1st class but she can only do so much.…WellsFargo needs to do better….
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March 2023 by Michelle Woods
This place is NOT about courtesy or customer service! I waited 20 mins in line because the Asian teller thought it was good business to hold a personal conversation with the person she was dealing with AFTER the ladies transaction was done now mind u the line had 6 people in it! After she wraps up all her personal talk so spends another 5 mins looking on the computer before she calls the next person when it was finally my turn to cash a check drawn on their account she tells me I have to have to forms of ID now mind you that you cant get a DL unless you have to provide 2 forms of ID so it’s absolutely insane a state not expired ID is not enough so I go out to my car to get my CAC card to go wait in line again, I give her my CAC card that’s in a CLEAR SEE THROUGH card holder for her to tell me I have to physically take the card out so she can type in the numbers on back ummm it’s in a clear see thru holder so she obviously was making cashing their check difficult for me she snaps down both of my ids and thrusts them at me! 6 mins later she gives me the money in an envelope didn’t count it out to me or nothing!!!! COURTESY IS NOT THEIR BUSINESS PRACTICE AND NEITHER IS CUSTOMER SERVICE! I would NEVER bank with this place and I feel bad to even hold a mortgage under them with this unprofessionalism!
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March 2022 by Crystal Hardesty
I have had one of the worst weeks ever. Not only did they take care of my problems when no one else would but they were extremely nice and went above and beyond. Thank you for taking care of the customer.
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February 2022 by roy cooper
Honestly probably has the nicest staff of any Wells Fargo I've ever been to. And better then a lot of the other banks in the area. I wish the other Wells Fargo in the area were as friendly as the staff here is.
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December 2021 by Vonda- Godsgirltv
Cashier was very pleasant and usually good service; but, the building smells stinky & old inside.Walked in and it wasn't busy at all. There's no reason someone in house, could not accomidate me with an appointmentwithout me having to phone in, or go to lap top. I'm so, tired of covid being an excuse for poor customer service. Please, serve with excellence, please....
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September 2021 by Lonita Humphrey
The sleeve tatted employee at this branch messed me up with my order for a replacement card. I completed the new order inside this branch at the end of August (only customer inside at the time). Today, I still don't have my card. Why??? Because she did not include the ONE DETAIL I told her was missing from my confirmation screen (my apartment number). I called Wells Fargo Customer Service this am. They decided to report it "lost" again although I never received it AND the new card they are expediting WILL HAVE A DIFFERENT NUMBER!! Thanks a bunch. Now I have to change that information on everything associated with autopay, etc. This has cost me more time and inconvenience than it ever should. That employee was five star friendly at ignoring me about one very specific detail when I brought to her attention that the shipping address was incomplete.I wouldn't recommend letting anyone other than the ATM handle any transactions at this branch.
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July 2021 by Dina
Very friendly and helpful staff. Will be coming back. Thank you Maria for your assistance!
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September 2020 by Glenn Stiles
So they close other local branches on Saturday and now there is 20 vehicles in line at the only branch open in Chesapeake, Va......gonna take an hour to make one payment
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July 2020 by Kellie Swasey
I love this branch the people aregreat but every time I go throughXavier's line I ask to put my moneyIn my preferred account and he always puts it in the other account this Fourth time he's done this to me he needs to learn how to listen Thank you
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May 2020 by Jeremiah Brown
I’m on the phone outside the branch, I ask for a letter with my name acct number routing number on Wells Fargo letter head. I’m told to go thru the drive thru. What!!! Just print and give to me or email it, they can help you in drive thru. Get in drive thru tell them what I need, I’m told to go online with a desktop or laptop login and request direct deposit letter. I say you can’t do it here now and send to me, they say they’re trying to promote ppl to use the app, but I’m right here I need it for my job. We’re trying not to do what person to person cause of social distancing. Unreal, they’re lazy and have no courtesy for working customers. The worst yet
