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February 2024 by C. Baksh
My husband and I have always had the best professional, expert, and customer service experience with Annette! She is one of the reasons that keeps us as Zales' customers.Please keep this standard across your enterprise.Thank you!
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January 2024 by Branden Bisel
Sell MORE JEWELRY, not out source your phone number
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January 2024 by Brian LaRose
Always a pleasant store to visit and the staff are very friendly and knowledgeable of their products, they helped make my wife feel like royalty with her new wedding set .
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January 2024 by Jaddah Collins
Sandra was absolutely so helpful. They were busy and I just stopped to window shop. She came right over and helped me she was knowledgeable and willing to show me items even though I was not purchasing!
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December 2023 by Jamie Bird
Been a Zales customer for some time now , went in today to have my fiancés watch sized and my current ring cleaned and Jerome was very impressive and offered absolute top notch customer service. We ended up buying me a new ring and will be going back in a couple weeks for another watch from Jerome. Absolute treasure of an employee and manager for Zales. I am not easily impressed by customer service these days and he was just such a breath of fresh air.
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December 2023 by Cody Scott
I went to the Greenbrier mall location. I bought an engagement ring for my girlfriend from Milly, one of the sales assistances. I also talked with Jerome, the store manager. They were both great! Very welcoming environment and easy to work with. They weren’t pushy in any way. Not just trying to make a sale, but making sure that any customer is happy and that they will come back again. They went above and beyond to help me find what I was looking for and gave me the best deal. I would highly recommend talking to them.
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December 2023 by Lori Klubowicz
I want to tell everyone just how wonderful that Milly and Jerome were in helping me with a difficult situation. Long story short, I was about to become a victim of fraud. I was sent on a wild goose chase. This eventually lead me to Zales in Greenbriar Mall, Chesapeake, VA.. I was panicked. They were so sincere and so so helpful. They were kind and understanding and did everything they could for me!. In the end I was approved for a credit line. I was even given a Congratulations, and a super big hug from Milly. My words can't express how grateful they were to me. Molly, that hug made my day!. I have never encountered such genuine customer service! Hats off to you both!!
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November 2023 by Ki Stone
Renie was very helpful and the store has a nice selection!Update: After turning my bracelet in to get it taken in because it was too big, it was returned to me with a stone missing. The stone that fell out was put in a bag with the extra link they had taken off. I then had to turn the bracelet back in again for repair and they were supposed to take the stone that was in the bag and put it on the bracelet. Instead, they took a stone out of my extra link and the stone that was in the bag was gone. So now i am out a stone that I paid for. When bringing this to their attention they wanted to take my bracelet to send it in with the link so I would have to come back a third time a couple weeks later. They would not let me just send in the link that needed repaired. I was told I would be hearing from a manager but I have not received a call or email. I am really disappointed with the repair team and this will make me go somewhere else for my jewelry needs in the future.
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October 2023 by Sharlay Wofford
Milly was absolutely AMAZING. I came in to purchase a ring, for my husband, for our 15th wedding anniversary. She made it so easy and fun. She has the best bubbly personality. Very personable, friendly and knowledgeable. She even went the extra mile to make sure I received received my ring in time. I would highly recommend her.
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October 2023 by Jojo
I’ve never seen such impeccable customer service. Jerome (Manager) has set the bar extremely high for the other Zales locations to compete with! Ms. Renee (employee) stated how wonderful he was, which speaks volumes. I know actually where to come for my next purchase this location specifically.Thanks again Team!
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October 2023 by Ki Lindsey
Renie was very helpful and the store has a nice selection!Update: After turning my bracelet in to get it taken in because it was too big, it was returned to me with a stone missing. The stone that fell out was put in a bag with the extra link they had taken off. I then had to turn the bracelet back in again for repair and they were supposed to take the stone that was in the bag and put it on the bracelet. Instead, they took a stone out of my extra link and the stone that was in the bag was gone. So now i am out a stone that I paid for. When bringing this to their attention they wanted to take my bracelet to send it in with the link so I would have to come back a third time a couple weeks later. They would not let me just send in the link that needed repaired. I was told I would be hearing from a manager but I have not received a call or email. I am really disappointed with the repair team and this will make me go somewhere else for my jewelry needs in the future.
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October 2023 by Joshua Kasey
My girlfriend and I came in looking for a promise ring today. Sandra greeted us and gave us an overview of their selection. I have to say I had never felt so relaxed in a jewelry shop until I came here. Sandra was professional yet friendly and made our experience there very smooth. There was no pressure to look at more expensive options like we had received at different stores and my girlfriend and I both left very happy. I highly recommend this store and its staff. Definitely will be returning! Thank you Sandra!!
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October 2023 by Heath Jones
Renee has helped me with picking out jewelry for both my wife and daughter! Each time she was able to help me find the perfect pieces!! I can’t thank her enough for her expertise and helpfulness!!
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August 2023 by Kristen Pitt
Everytime I come into this store I am always greeted with the biggest smiles and most helpful people! I went in today to pick up the wedding band for my fiancé and I was having a rough day before walking in but after leaving I had the biggest smile and my day started to turn around! They also offered to clean my ring while I was being helped which made me smile even bigger seeing it as if it was brand new again! They also told me a little bit of history of my ring that I had no idea about which made me fall in love with my ring all over again! Thank you all for the amazing work and being so personable!
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August 2023 by Ms. Blue
Sandra is a beautiful person inside and out. She is an excellent sales lady and is so wonderful to talk to. I loved how she made my experience there exciting. And she found the diamond ring of my dreams. She is such a happy person... I could have sat there all day talking to her. There was another lady who helped us, she looks Italian but isn't. I think she was from Jordan. She was so sweet and helpful too. The manager was a super nice guy too. He even stopped to see what I purchased, and he loved the ring too.Thank you for the wonderful exciting and fun time. And for the wonderful discount on the ring. Love my ring!!!!
