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May 2023 by Matthew Somariva
This branch used to be great about 8 months ago now it’s an absolute joke.nothing gets accomplished takes forever to get a transaction done.
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December 2022 by Lillian Walls
Not professional at all. Kinda rude.
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December 2022 by Scott Marshall
Inside was closed and it took almost 30min to get through the line outside.
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December 2022 by BE Qntrs
If I could give them less than one star I would because I came to this location and asked for statements of my accounts and the lady tells me that I have to pay 25 dollars just to print my statements.
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December 2022 by Yulisa Macias
This bank need to have more stores open on saturday. This bank it the only open bank on saturday in colonial height, chester, and Richmond. Wait time is about a hour. Dont bank on this bank
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December 2021 by Tonya Lucas
To start I’d done research on small business accounts with a few financial institutions. My husband and I visited this as our 3rd and final stop. Totally of 6 workers. One at teller, 2 offices with just the bank rep no customers, 3 to assist walk ins. One of the 3 was obviously just standing back not really at a place to service anyone. My husband and I only customers. They say you need an appointment to open a business account. Thinking no-one is here and you all are doing NOTHING except for the teller window. Just bad representation, Miss Ma’am at the desk teeters an air of rudeness just poor customer service.
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December 2021 by Tania Melissa
New staff in the past couple months are not friendly. I miss the original Manager and staff. Do better.
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December 2021 by Tammy D
Only gave 1 srar because it wouldn't let me do no stars. Current staff are very rude, unfriendly and very condescending towards their customers. When you try to ask questions, they talk right on over you and act like they are doing you a favor by even allowing you in the bank. Don't bother asking for someone in charge to complain, they are always "in a meeting". This has happened several times.
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December 2020 by Bryce whitlock
Awesome experience at the Iron Bridge branch for a loan, Jodi and Shani were great!
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December 2020 by Guitar Superstar
Natasha best teller! Great customer service.
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December 2020 by Erick Lainez
People are so slow here and take about an hour to process a transaction.
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December 2020 by Jesse Crawford
Fabulous customer service! Helped me get a wire transfer out same day even though their appointments were fully booked. They let me sit in the car while Ms. Gist ran in and out of the bank with the paperwork. 5/5 stars
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December 2020 by Cathy Ashe
Always professional! We have had experience with this bank for 15 years and have never been disappointed.
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December 2020 by Loretta M
Always receive great service here. The gentleman that works the drive thru with the beautiful curly hair is amazing and gives service with a smile. I was helped today, by Jodi, the financial services representative and she was most pleasant and efficient.
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December 2019 by Andrew Davis
Jodie Irwin at the Iron Bridge branch is awesome! She was super professional and followed up with me to resolve my problem the same day!. Her customer skills and professionalism should be noted by management!
