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February 2024 by Corey Fleet
Avis has gone downhill tremendously from completely misleading from a customer service rep so when you show up to pick up the vehicle to running vehicles that have broken windshields to the poor customer service when you call in but if you do have poor customer service just call in 22 dozen more times cause one out of every Hundred or so customer service agents is actually awesome
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February 2024 by Derek Stephenson
I have rented vehicles with this place MULTIPLE times and have always used my debit card. The woman at the counter wanted to tell me I could only use a credit card because I’m under 25. When I have never had to at multiple locations and this specific location more than once.She then proceeded to tell me my License with Veteran status wasn’t valid because I didn’t have a physical military id??? The point of the new ID is so I DONT have to carry my military id. Terrible customer service and won’t be going back. Seems like a money game to me.
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January 2024 by randy stanfa
Had a problem with the avis in petersburg.the one here in chester went above and beyond to help me out.
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October 2023 by Mike Kocik
Had a great experience at this location. It is convenient and they were very easy to work with.
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October 2023 by Logan Kenly
Not only was I able to get a rental despite making the reservation that day, I was able to do so when all other nearby rental offices were overbooked. On top of all of that, the car I received was very nice and very affordable. Also, the customer service was amazing.
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October 2023 by Fred Hayward
Called booked a car. paid .had to catch a $50 cab to get there then was told we have no cars available after u was in the lobby to pick up the car i just paid for.
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August 2023 by Howard Di Savino
Great service. The couple running it were courteous, friendly, and knowledgeable. A pleasant experience.
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August 2023 by Karel Jenkins
They are really really nice here, husband and wife team, have worked with them several times and will continue too.
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August 2023 by Tina R. Watkins
Hard to find if you don't know the area. They are busy. But I did like the service from the guy who provided me with rental.
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July 2023 by Meresse Francis
Staff and service were great. The staff is friendly and knowledgeable. The timing is phenomenal.
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June 2023 by Methal Amin
Owner is friendly and helpful. Got us in our rental and out the door at a reasonable time.
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April 2023 by Shaquanna Smith
Everytime I come to this location I feel discriminated against the lady always telling me there is no cars. I even book online and she would call me and say there is no cars. This is not the first time. I knew something was not right because on another occasion she had told me that I couldn’t use my corporate code to rent a car which I’ve never had a problem doing so before at other locations. I had my caucasian friend Sarah Jenkins call the same location 10mins later to book a car and she was able to get one. The lady was so nice to her and even offered her an upgrade. So we both visited the location together and the reaction on the employee face was priceless when we ask her about her behavior. I will definitely love to speak to someone in the corporate office because it’s 2023 and this needs to stop. I am a loyal Avis customer who is a successful black female who take business trips often I will like address this issue even if I need to report this situation to the news channel.
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April 2023 by Georgette Dilworth
He was cool I was kinda late n he did not charge me extra. Great place
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April 2023 by Matt Penner
It was extremely easy to rent the car through Costco, and I did it literally minutes before I headed over to the rental location. Avis was also ~10% less expensive than the alternatives. Lastly, the host at the location was extremely nice and the drop off procedure at the airport was quick and easy.
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March 2023 by Dede CDJZKA
I like the people who own the establishment they're always friendly