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January 2025 by Kerrigan Elizabeth Reno
The store is very overwhelming. Hard to find what you are looking for. The lighting and the smell gives such a headache. Then you go to check out, and they take SO long, like over 10 minutes per customer in front of me. I waited in line for a very long time, probably 20 minutes. Though I'm sure, that was the customers fault. Once they got to me, it took less than a minute.
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December 2024 by Kha Azimi
The stylist insisted that what she gave me was ash blonde
I’m extremely disappointed I was in tears
I went in asking for a ash blonde highlights but what I left with was nothing close to what I expected. The stylist insisted that what she gave me was ash blonde, but when I pointed out the color wasn’t right, she told me I “probably you don’t know what ash blonde is”. She then proceeded to add another toner, but the result was even worse.
I had to dye my hair back to brown, Now, my hair is severely damaged, and I’m honestly scared to get highlights again anytime soon. I’ll be looking for a salon that can help me repair the damage.
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December 2024 by Corey Harper
Worst experience of my life. Smelled something strange and when I turned the corner I saw mouse feces on the floor near the salon. 🤮 When I confronted one of your managers I was met with a sideeye and no action was taken. Do not shop here
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December 2024 by Devlyn Charity
This location has horrible customer service! Not one single employee attempted to help me find what I was looking for. They stand around in huddles talking amongst themselves instead of trying to help customers. I will NOT be visiting this location again!!
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December 2024 by Monica Reed
I went into this Ulta location today with my daughter for her birthday and was sorely disappointed. I asked a worker for help finding something, her name was Elizabeth, and she was deliberately rude to me. I have never had a worker with a worse attitude and she spoke to me with a very degrading manner. She smacked her lips at me and was extremely short with me when I was simply trying to find the product my daughter wanted. As soon as she was done helping me she immediately when back to her other co-workers and I could very clearly tell she was complaining about me because she was looking at me and whispering which I found extremely disrespectful. I’m extremely disappointed in what it has come to at this location and the managers should be ashamed to allow people with such poor demeanors to work there.
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October 2024 by Kristoff McGuirk
Beautiful clean & tidy store. Staff, and the management is very knowledgeable.
Definitely a returning customer
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September 2024 by Teresa Hockaday
Kara at the Chester salon done an excellent job on coloring my hair today. It was a great experience. When I went to checkout and realized my trim...because I only had her trim the dead ends not cut my hair was $42 that ruined my whole experience. It is unacceptable for a haircut to cost $42. I really like Kara and was planning to go back but $42 for a haircut is overly priced.
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September 2024 by Benjamin Prusia
Richard was very helpful, very nice.
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September 2024 by Chaira Perez
I love it, it's my favorite store, excellent prices.
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July 2024 by Marty Wilson
Got everything
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July 2024 by Stephanie R.
I used to love Ulta. Today was the last straw, I’m not spending money here anymore. I waited patiently for a locked product. For 10 minutes. There were staff helping people up front, staff in the back chit chatting near the salon. I went to the salon to ask if they could help (I didn’t know if it was like a different department). Whoever answered was rude, told me to go wait by the fragrance and that “someone will be over there.” She rolled her eyes at me and then proceeded to talk to the woman next to her. Very disappointing. I was there to buy a bottle of Very Good Girl - guess I’m going to Macy’s!
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July 2024 by Emma A
It was my first time using their beauty salon services, and I have nothing but positive marks. I was taken care of by Jomarie, who was the sweetest! I have been trying to find a hair stylist since I moved here two years ago, and I am so impressed with Jomarie that I will return as a regular! Thank you, Jomarie!
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June 2024 by Cathy Marcus
I love this store a little expensive but you have a whole lot to choose from.
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June 2024 by Ricky Greene jr
Ulta Neauty
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April 2024 by Imran Ali
My beauty products store
