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August 2023 by Shirley Armstead-Parker
Very friendly and knowledgeable! I will go back Budget in Chester for my car rentals in the future!
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July 2023 by Demarcus Tarpley
Booked 3 vans for a family trip through Expedia from this location. 1 day before trip, we were advised that the 3rd van was requested by another customer for a longer rental period and would not be available so my family proceeded to make last minute adjustments to ensure our travel plans weren’t ruined. At the day of pickup we arrived and the 3rd van was there, but he proceeded to allow our reservation through Expedia cancel as if we were no shows to cover up the fact that he rented to another customer. For the return of our trip we booked the same 2 cans in advance to ensure we wouldn’t encounter the same problem however “WE DID”. The same attendant rented one of our reserved vehicles out to another customer as the customer wanted it for a longer period than we were renting it for so we ONCE AGAIN had to make last minute accommodations. The attendant attempted to say that we rented the vehicles for the wrong day, however our reservation confirmation from Expedia confirmed that was not the case. Luckily our family trip did not get ruined as we found transportation with another albeit more expensive. Long story short of you are looking for honest service this is NOT the place to rent from.
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July 2023 by Debra Hansley
Chester Budget is the only place I will go. They are phenomenal!
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July 2023 by Cory Bittner
I rented a vehicle from 6/29 - 7/2 with a pickup and drop off time at 1 PM. 7/2 was a Sunday and they CLOSED at 1 PM. I was late arriving and had to use the drop box to return key and vehicle at 3:30ish. The following morning my vehicle was checked in at 6:33 successfully per their text notification. I checked my account and was charged a late fee of $20 PLUS an extra day of $85.99. HOW?!?! They literally charged me for an additional day as the keys were in his hands, and vehicle in the parking lot at 6:33 AM. A late fee? Sure. Not that the car was being checked out after 1 PM Sunday and 7 AM Monday, but YOU literally have the vehicle and keys! At least give me a call so I can pick up a rental I'm being charged for...Unset. Woosah.
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June 2023 by Ronald Giesler
Bait and hook scam. Paid for car goyou're and they say they have no economy cars. Then want to up charge me. Even more to get a full size. Very sad way of doing business beware to all. You're too old major scam
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May 2023 by Fredrick Morgan
Great experience, renting the vehicle was fast easy and hassle free. Will definitely rent again from this location.
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April 2023 by Bianca Carter
Budget chester,VA location was horrible. I was treated like I'm a liar. I was discriminated against because I used a rental code that I have used for the past 10 years. I rented the same way from another location and I had no problem. But the woman the checked me out for my reservation wanted me to pay full price and didn't accept my code. I will never rent from this location ever again and it's close to my home
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April 2023 by Mercedes Anderson
This location was very friendly and very understanding as i was running behind on my pick up & drop off. The vehicle I received was exactly the size I needed for vacation with a handful of kids. Needless to say I’ll definitely be renting through them again.
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April 2023 by Magz Tee
They are a rip off. Got my account in a negative over 500 because they keep playing with the charges and have over charged my card. Fraudulent charges at that. Smh don't tell someone a price and then change it and now want to double charge me. Smh not a good way to do business. Shady folks
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February 2023 by D S
I Love this place. It's quick easy, convenient and reliable. The staff are always friendly, warm and welcoming. You rarely receive Customer service like they provide.
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December 2022 by Ade Mason
Owners were very nice and helpful. Great rental experience. I will definitely utilize them again.
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October 2022 by Sherrie O'Connell
A big thank you to the lady who helped me there. I had booked on line a Chrysler voyager for a family trip . I called a few days later and spoke to a lady to ease my mind all though I had confirmation. This trip was important. I talked to her about it and why it was so important. This lady took it upon herself to get me a better ride a hybrid sienna Toyota LE and surprised me with it when I showed up to get the voyager. They will always have a loyal customer here going forward. Thank you
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October 2022 by Stephanie Skipper
I had a great time renting from Budget, The vehicle was clean and everything went smooth,A great company to rent from I will be renting from them again thanks guys.
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August 2022 by kenneth jarrell
Very nice people here!! They got me a rental at the last second before leaving on vacation! Enterprise let me down and told me I didn't have a car after a 3 week ahead of time reservation. Go with these folks!
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August 2022 by Kenny Gee
Outstanding customer service at this Budget location, both while picking up and dropping off. Vehicle was clean and ready when I arrived.
