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December 2023 by Britni Shackelford
Went in for an oil change and state inspection. Right off the bat the customer service was better than I've had at any other shop. It was very fast service and with their text updates they keep you informed at all times. They even send you an inspection report so you can see exactly what's going on with your vehicle. I will be using them from now on for any repairs or maintenance that may come up. All around amazing experience.
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November 2023 by Kristi C.
Excellent service: 1. Communication and follow up. 2. Friendly and knowledgeable staff. 3. Did not rush service. Performed a thorough diagnostic before repairing. I am definitely a repeat customer. Thank you Chester store
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November 2023 by Regina S.
Absolutely amazing customer service. Jonathan was great. He fixed our brake light switch and was quick and kind! I will definitely be stopping by next time I need my car serviced.
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November 2023 by Ben Martin
Polite staff, prices are very reasonable, and excellent explanations on any work that may or may not need done! They don't force any work, or try to act like it's about money. There's no looking down or acting in a negative manner if something can't be done due to money or timing. I had to wait and schedule work later myself, as they're always there ready to help when you are! They work great all around and the shuttle service is a great plus!
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November 2023 by Yenesis Colon
This place is amazing! The customer service is great and they’re so friendly! I called multiple shops trying to get my mud flaps installed and not a lot shops in the area install them. This one does! They took about 40 minutes to do everything. I think their pricing is really fair. Check this place out
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November 2023 by Laurel W.
I have had nothing but positive experiences with Christian Brothers. They are always extremely friendly and have been completely transparent with what my vehicles truly need and what can wait. They are a quality shop with excellent prices. I can honestly say I look forward to stopping in for my oil change and maintenance work. They always go the extra step to help me out and I always feel so welcomed!
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October 2023 by The real Dewey Cox
My van had issues starting and I called Christian Brothers and they were very prompt and courtious.They towed my vehicle to their shop and had it repaired when they said it would be done!They even sent a courtesy vehicle to pick me up when my van was ready.Jonathan and Pandora were very knowledgeable and courtious and it made for a very pleasant experience.I would reccomend them to anyone in need of car repairs.
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September 2023 by james aylor
I was recently gifted a vehicle that was in dire need of some TLC. I knew what some of the issues were but the Christian Brothers Automotive Team did a thorough inspection and provided multiple options to get this vehicle up and running again. They resourced the best priced parts and provided a reliable timeline for repairs. This is the only repair shop in the RVA you should visit for your vehicle needs.Services: Transmission
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September 2023 by Ben Craft
This was an unexpected repair need. The rear differential went out on my vehicle, which was a suspected issue when I took it in to have it diagnosed. Sure enough, that was the culprit but the technician inspected the rest of the suspension, wheel bearings and drivetrain to ensure there wouldn't be other surprise add ons. They showed me that the differential on my vehicle (which I had bought used), to my surprise was not the original and discovered the internal gears were severely worn and the unit had likely been purchased from a junkyard. Since my vehicle is no longer produced I knew a brand new differential wasn't an option, but Christian Brothers obtained a quality used replacement from a reputable source and thoroughly inspected it before installing it on my vehicle. They encountered several issues with the removal of the old unit and related parts due to seized bolts and mounts, which lead to a longer than anticipated install time and additional parts being needed than what was included in the original quote. This was concerning enough but it also put me without a vehicle longer than anticipated. However, Keith offered me a rental car, which I declined but on the day my vehicle was ready, I would have missed a doctor's appointment near the shop, but Keith picked me up at home and took me to my appointment so I wouldn't miss it. Who does that??! Additionally, the mechanic that started the work had a medical situation that prevented him from being able to complete the work. Legitimately this would have delayed me getting my vehicle back at least another day. But instead, one of the supervisors, Johnathan, being a Master Mechanic himself took on the job and completed it himself, even taking the time to take me under the vehicle to show me everything that had been done. In the end, I fully expected additional labor and parts to have been added to my original quote. But to my astonishment, not only was the final cost exactly what they originally quoted, but they also increased the warranty to 3 years AND added a 15k and 30k mile differential service FREE. Again, WHO DOES THAT??!! This is the 3rd time I've used Christian Brothers for service to my vehicles. I have come to completely trust their diagnoses. I wouldn't expect this every time, but what they did during this experience is something I will never forget. As for their customer service? From Pandora at the desk, to Johnathan and the techs in the shop to Keith the owner and all the others there; I don't care what business you can think of, Christian Brothers on Rt 1 in Chester is the best in my book. Trustworthy, dependable, honest, professional. Simply good people all around.
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September 2023 by Kevin
The staff does an amazing job to make sure the customer is very informed on the diagnosis of repair. It is very convenient that they offer a drop off service, waiting area and/or shuttle service!Service: Auto battery replacement
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September 2023 by Valerie Zitzman
I found Christian Brothers Automotive to be honest, fair, friendly, and great with communication. They saved me money by inspecting my car and doing the necessary repairs at a fair price. Another repair place had been trying to scam me into very expensive and unnecessary repairs. I highly recommend Christian Brothers!!Service: General repairs & maintenance
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September 2023 by Monarch96
Loved this place. Simple oil change, tire rotation, and state inspection. Shuttle system is extremely convenient, no upsale pitches, the manager Johnathan knows what he's talking about, homemade cookies are on par with my wife's, what more could you ask for? They'll be who I have all my work done by from now on.Service: General repairs & maintenance
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September 2023 by Donald H
Fantastic customer service and I appreciate the very detailed vehicle inspection. Very convenient location with courtesy shuttle service and they are priced much better than the dealership I was using. I'm posting this after visiting with my second car and my third visit. Our family will be returning for service. Thank you!Service: Steering & suspension repair
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September 2023 by H
My car horn was acting up last week and I was looking for a change of mechanic. After looking at the good reviews online, I initially called the shop in midlothian and was told another one near where I live. After giving them a call and explaining my issue, I was given an appointment for two days later. I dropped the car off at their opening time on the day of the appointment. Unfortunately or fortunately for me, my car horn didn't go off again. They monitored my car for the whole day and even gave me a ride to their shop and back home without charging me. That is a true customer service. I will definitely be going back to them for any future issues. Thank you Christian Brothers!
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August 2023 by Valerie Z.
100% happy with Christian Brothers Automotive. I found them to be HONEST, super friendly, fair, and they have great communication. My previous repair place gave me a list of repairs they said I needed for my vehicle that were wrong and very costly. Christian Brothers checked my van and let me know that I did not need all of those repairs. They did only the necessary repairs and saved me a LOT of money. On top of that, they have a fantastic warranty on their services. A+++
