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March 2024 by Shaunna G (The Belle and the Beard)
Went to get real ID. Had to go twice because I forgot marriage license.Made appointment ahead of time, after check in was called right up. Quick and easy.
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March 2024 by Andrea Sojo
They open from 8-12 on Sundays, I arrived at 8:01am and there was a huge line! But they attended quickly! And the people inside were very friendly!
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February 2024 by Kelly West
Quick and easy to get new driver's license and register vehicle because we just moved from out of state. The clerk and receptionist were both very friendly.
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December 2023 by Jerry Howard
Tashina was so pleasant and gracious! It was amazing to see such a helpful group of team members working together to not only help me, but each other. There was even a so-called “customer” being rude next to me and they worked together to resolve the situation beautifully, wow! Think what you want about the DMV, but those at Chester, VA DMV are top notch!
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December 2023 by Jakob Babin
Never in a million years did I think I would proactively leave a 5-star review at a DMV. I went on a Saturday morning to register my new truck and was blown away by the efficiency, professionalism and patience by the employees. If possible, I highly recommend utilizing the DMV in Chester, VA.
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December 2023 by John Messersmith
Geraldine, waited on us for a Title change and she was such a pleasure to work with. She was patient and helped us get the paperwork correct. She couldn't have been any nicer. DMV needs more associates like her.
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December 2023 by Kerry-Ann Parsons
Friendly employees, efficient and they made the entire process relatively pain free. We made an appointment to reduce our time there. You can check in up to 15 minutes early by using the QR code on the doors.
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December 2023 by He maccabe
A typical MVD. Got my tasks done in a reasonable amount of time. Like all local MVDs is very handicapped unfriendly making people stand in a long line.
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December 2023 by Jarren “JetMuzik” Thompson
It was early and not as busy but mother service was great. I also made a mistake buy they helped me fix it right there without cause me to have to come back. Thank you.
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October 2023 by J C
For once was actually pretty smooth for going at noon and I had several things to do and was in and out all done within 30-40 mins!!!
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October 2023 by Maverick
After a miserable walk-in experience at a differerent DMV office I bit the bullet and made a 'multi-service' appointment at the Chester office. Arrived 10-15 minutes early IAW the emailed reminders. Only about 10 people waiting in the office at 0830. Check in with the phone and QR code was seamless and the 'triage' agent was efficient and helpful. Our number was called just as we were finishing up with her. Trying to understand DMV forms that you only deal with every few years can be challenging. Figuring out who, where, and what to sign, even with someone telling you isn't easy, at least for me. And if you're over 60, it's not like you can actually read them unless you're right on top of it. Our service rep was exceptionally kind and patient. She repeated instructions without any hint of exasperation. She also had to repeat her questions and directions to me several times. She had a soft voice and an accent, and the hard plexiglass divider with no 'sound-hole' didn't make it any better. But she was great and made us feel like she valued our time and needs. I also observed an exemplary working relationship between the service reps behind the counter. I saw several examples of them supporting each other's tasks and working together to serve their individual customers. The services we needed, which incuded a significant amount of documentation, took about 15-20 minutes. Overall, I was pleasantly surprised by this DMV visit.
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October 2023 by Ched Kropp
Best DMV office I ever been to. They are very efficient, informative and helpful. I had been here several times since we moved and this location has the best customer service.
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October 2023 by Lia Bracey
My son went into the mens bathroom, washed his hands and came back with hands smelling just like urine. I had him go back and wash his hands at the other sink and while they no longer smelled like urine, they didn’t smell like they were washed with what’s expected to be clean water.
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August 2023 by Rachel Dagenhart
Would of been ok ,except for the people who show up 5 mins. before there appt. . And get to goo right up to the desk to be helped. Next time I will do the same.
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August 2023 by Melanie Hildebrandt
It was a bad experience the worker are not too polite and helpful they only the nicest and most helpful people who are the guard. I couldn't get my state ID even though we presented the right documentation.
