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February 2024 by Mary Jhane Engnan
Disappointing services!!!!!!!!!!!!!!!!!!!!!!!!
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February 2024 by lois washington
Not good customer service over the phone
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January 2024 by Tina Jaramillo
A little understaffed but selection was great along with the value.
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December 2023 by Kerry-Ann Parsons
We did an online order and the staff at the service counter was exceptional. We didn't know if the dishwasher was ready, but we knew it had arrived. Our customer service rep tracked it down and was able to get someone there to help us load up. Overall a pleasant experience, especially this close to Christmas.
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December 2023 by Denise B.
Disappointing! Was going to install new doors and have them painted. Was quoted a price for the installation but, when I went to the store to pay I was quoted that price per door, $235 per door seems outrageous! I cancelled everything! I'm doing flooring and painting so that wasn't in my budget. Wish I had known before a trip to the store. ☹️
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October 2023 by Jamie Burton
It's our preferred store for hardware to shop. It's cleaner, more stock on the shelves and the employees don't seem to run and hide as bad as the other box store.
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October 2023 by Christopher Holstrom
Normally, they have whatever I am looking for when I go into the store. Associates aren't as helpful as lowes by asking if you found everything you need, but if you approach one, they are able to help if you ask 1st
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September 2023 by Jonathan Gregory
An employee there named Fox was by far and away the most down to Earth, friendly, genuine and helpful human I've ever had assist me at any business ever, I will be a customer for as long as that gentleman works there!
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August 2023 by Mike W (Mike)
It’s amazing how personalities vary!So Home Depot stores in our area are bringing down Halloween items this week. (Much of the country did this weeks ago)Nonetheless I wanted 3 “Ultra Posable Skeletons” - For context I worked directly with the Home Depot marketing team on helping launch their Halloween and Holiday products nationally and I know what will be in-store VS online only.Well I opened a box of “5 ft Skeletons” to peek inside to see if these were correct. That’s when employee DUH came over and she reclosed the box. ?…. I explained what I was looking for and even opened the HD marketing guide (same one she’s likely never opened) and provided employee DUH the SKU #. She stated that the item is online only (lie) and they had none in-stock. Well employee DUH doesn’t know (more likely just a liar ?) that the boxes are in her store on a top shelf (I looked before I left)So I visit Home Depot Midlothian…. Same position employees are putting out Halloween! But in this case they are laughing and smiling & saying “all the stocks gonna be gone before we can get it up” ? - And what do you know: They have the “online only” skeletons! Instead of closing boxes and preventing a sale the employees offered assistance and said “take all of them you want” ?Employee DUH of chester Home Depot should get more education on her job and maybe get a quick lesson about how businesses “sell merchandise to make money” not avoid sales for laziness. She was honestly a hateful nasty person and didn't listen to a word I said.
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August 2023 by Melissa H
Went here looking for an elusive 11/16ths drill bit. Had two staff members help right away checking their store, other Home Depot’s and even other local hardware stores. You won’t find many associates shopping the competition for you. Betsey was a gem!!
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August 2023 by Melissa Haley
Went here looking for an elusive 11/16ths drill bit. Had two staff members help right away checking their store, other Home Depot’s and even other local hardware stores. You won’t find many associates shopping the competition for you. Betsey was a gem!!
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July 2023 by John Paul Montervino
This store is the best everyone anywhere in the store will always ask you hello if you need some help or kind and they do help you if they don't know they get someone else Jen at the checkout is right on time and manager can always speaks when you pass some everyone there
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June 2023 by Kristin Sharp
I am an longtime lover of plants and anything that can give me an excuse to dig in the dirt. I love to watch things grow, and even more things that are one step away from death to teeming with life. that being said Home Depot normally keeps the plants that are dying on discount in the back of the garden center almost as if they are quarantined. This year I didn't see that many plants on there deathbed, which tells me that they're taking a lot better care of their living merchandise. a lot of their trees were knocked over either from wind or from an uncaring customer, and I can tell they had been laying over like that for quite some time because the tree had begun to grow horizontally as well. The prices have almost tripled, at least on the annuals and perennials. That seems to be the case with everything this year though. I had a hard time finding assistance with some of the heavier bags of dirt that I needed to purchase, or even a flat kart to lay them on. The rest of Home Depot was about the same as far as customer service, but the store was well-organized, that is for a store that sells so many on organizable items, I would have to say my experience at Home Depot was pleasant, and not fingernail biting stressful. although my wallet was a bit stressed when I left.
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June 2023 by Gina G
We were happy to get our sale item, we've been waiting to be able to get a good hedge trimmer and thanks to Ryobi sale we were able to.
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June 2023 by Deirdre J
This store delivered us a lawn mower incorrectly assembled, with NO key and No instructions. Now it sits here, useless until they have time to pick it up and schedule another delivery. This has been a horrible experience.