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April 2023 by Tanai Irions
This was our first time using Jackson Hewitt for our personal and business taxes. We didn’t have an appointment but they were able to see us in a timely manner. John and the other staff were very friendly and made us feel as if we had been there before. I will be recommending this location to my family and friends.
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April 2023 by Michelle PAYTON-KENNER
Once again J H customer service was excellent. I have been with JH as a customer for 30 years.
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April 2023 by Linda Easley
First of all got there early nice and clean friendly and caring personally will be bac next year
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May 2022 by Sheila M
The tax professional was very knowledgeable and really nice and friendly. I would have given a 5star but the fees were very expensive. Had I known the cost before hand I would have taken another route. I asked and was told they could not tell me until they finished the return. I paid close to 470.00 in prep fees, bank fees and another 20 for some other fee. My return was just a little more than the fee. But my taxes are done now and I vented so I'll continue my day! But I must admit the staff was awesome all of them.
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May 2022 by Stephanie M.
Everyone was polite. Just not knowledgeable but instead of telling you they don't know, they wing it, it's a pretty insane set up. Being new to the area and needing to get my taxes done i made the mistake of going here. After receiving a letter that my state tax was done wrong i went back and the lady said she would take a look and it only took me walking to her desk to notice she also was completely unqualified to be doing this. Lesson learned.
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April 2022 by Renee Edwards
This was our first time using Jackson Hewitt for our taxes. It was extremely easy to book the appointment online. It was a wide variety of times to choose from to fit our schedule. John was truly a pleasure to work with. Even though we booked the 6:00 appointment, he never made us feel rushed. Having your taxes done is never fun, but John kept us laughing and kept the mood light. Would definitely recommend using.
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April 2022 by Tyneika Thomas
John at Jackson Hewitt did an excellent job! This is our second year coming to him, his customer service is exceptional and he's knowledgeable. We will continue to return and work with him each year.
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April 2022 by Lucille Hager
This is my second year using Jackson Hewitt. Every single person employed at the location I use is above and beyond helpful and friendly. I’m throughly satisfied for the second year in a row.
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March 2022 by Bill Smith
Andrea did a fantastic job for us. We see her every year for expert tax care. Never disappointed. Strongly recommend their services fir your tax needs. Best around!!!!
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March 2022 by Kelly Scheffler
John is the only person that we have trusted with our taxes for the past 5yrs! We have NEVER had a bad experience with Jackson Hewitt as long as John is the only person who does our taxes! John had the best personality and he is the nicest person we have ever had to do our taxes!
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March 2022 by Jill Jordan
Everyone in the office was so kind and inviting. Excellent customer service! John went above and beyond to help me find information. I will definitely come back again next year!
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January 2022 by Kitten Yve
I'm writing in caps. DO NOT GO TO JACKSON HEWITT TO HAVE YOUR TAXES DONE. I went to this office on Jeff Davis they were rude Andrea A, Wendy lied to me and there was another older lady in there who was just nasty. Wendy and Andrea lied to me filed my taxes incorrectly and I have to pay to have them amended. I tried contacting the owner I was told he is over the Colonial Heights office he never returned my called. All the employees in that office was using the same password to get into the computer. I still cannot go online to JH website to view my taxes. The office is dirty and the as I stated before they have very poor customer service. You all can go there if you want to but I'm just here telling you about my experience I wouldn't recommend a skunk to go to that office they are not educated enough on tax breaks they know nothing and they over charge you. Andrea told me the price would be $79 with the discount I paid almost $500 to get my taxes done and they lied like they would amend my taxes for me for free and they never did. I went back to see Andrea A and Wendy (Wendy is the owner she said she's like 75)and they both lied I still have not gotten my money from the amendment. They are the worst!
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April 2021 by Felicia Johnson
Very good customer service ?
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January 2021 by Michael Junior Green
The experience to work with Jackson Hewitt was impeccable ...they genuinely showed great hospitality and concern..great work Jackson Hewitt.Thank you.
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January 2021 by Leslie Speegle
Went Chester Jackson Hewitt office for the first time this week and we will definitely return to that office for now on. All 3 ladies that were there were very friendly and personable. They all carried conversations with us and the 1 other customer that was there. They kept us laughing almost the whole time we were there. We've never had a better time having taxes done. Honestly we've had some pretty bad experiences with filing taxes but this time definitely wasn't one of those times.
