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January 2024 by Cindy Hanchak
Purchasing a new adjustable bed and mattress was a rewarding experience at the Mattress Firm of Chester. Our salesman was knowledgeable, thoroughly explained the differences between the many models we had to choose from, and was extremely patient. We are very pleased with the purchase that we made. Thank you Gearhart!
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December 2023 by NiaMya Candelaria
The gentleman who helped us (his name was Gearhart) was WONDERFUL. Him and the other employee in the store were so nice and patient with us. They actually worked together to help us find our perfect mattress. 10/10 experience.
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December 2023 by Randall Chapman
We were meet with a smile and a very informative sales guy name Dan. He helped us in selecting a mattress in our liking. Just as we had decided on the final two to choose between Dan had customers that were at the store before us ready to purchase so he attended to them. At this point a different sales guy comes over and takes over and everything seemed to be going good until my wife asked about the $200 gift that came with the purchase. We spent just under $3100 and the new sales guy tried to explain how he applied the $200 in different places to get us a deal. Me and my wife really wanted the mattress and we both knew what he was saying didn’t add up but we were in a rush so we decided not to bother in addressing that issue cause it would have ended in a no sale. We won’t be visiting that branch again.
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December 2023 by Rob Johnson
Outstanding customer service!Gearhart was amazingly helpful! Gearhart was able to locate exactly what I was searching for in short order just before the holiday weekend was approaching. Gearhart went above and beyond by then making sure I could get my order set for delivery exactly when It was needed. I'm so glad I was fortunate enough to get an employee that was so personable and genuinely interested in providing top notch customer service. Thank you Mattress Firm for hiring such a great professional sales associate. I will definitely recommend your location in Chester, VA.
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November 2023 by Nancy McLaughlin
Our salesman was knowledgeable and guided us through several optional mattress & mattress base frames. Dan listened to our questions & helped narrow the search to a mattress that my husband really liked. He had several discounts that he was able to apply to our bill.We think we made a v nice purchase.A mattress store in the same area had the same product for twice as much even with a 50% discount.Compared, we got a super duper deal!Both Dan & Gearhardt were extremely helpful & very nice gentlemen.I would send friends & family to shop for a bed there.
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November 2023 by patriciahaddon
We had excellent customer service from Gearhart Hodge. He was very knowledgeable of all mattresses in the store. He spent a considerable amount of time helping us choose the correct mattress to fit our needs. Great attitude also!
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November 2023 by Jonathan Rollins
Duncan is a nice dude and was quite helpful. He helped me pick out (what I hope) will be a much more comfortable mattress than what I have now. Walked away feeling like I got a fair price.
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November 2023 by Rena Neathery
Our salesman Duncan was very pleasant and knowledgeable! Ask the right questions to point us in the right direction for the mattress that fits our needs. We couldn’t be happier with our recent purchase from mattress firm!
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October 2023 by S M
Was told a day or 2 for delivery. So I ordered online. Was 10 day wait for delivery. Not many selections in their stores. Only the high end expensive stuff that they can try to sell you. 1st time shopping with and last.I will say the customer service online is very easy. I’ve never had a company so willingly give me my monies back! No questions, no hassle. Just here’s your money back! That gets a 5 star! But still 1 for selection and delivery times. I have noticed the owner will only respond to the 4-5 Star reviews. Doesn’t really seem to understand they’re losing money. Must be a millionaire. Must be nice!
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October 2023 by Ray Vaughan
Everything was great. My wife and I learned things about the mattress so we could make a good decision on what we needed. Gearhart is professional and fun to talk to. Glad we came in today. Ray and Catherine Vaughan.
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September 2023 by Melissa Lowe
Mr Hodge was very helpful. He listened to what we needed/ wanted and didn't try to push anything we weren't interested in. Made the buying experience light hearted and enjoyable.
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September 2023 by Brandon Fenters
Gearhart Hodge helped us out so much. I felt that he was locked in to us picking the perfect mattress for us. He recognized us as repeat customers from years ago. Literally the best experience that I've had shopping for mattresses.
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September 2023 by P Carter
We had a great experience with Mr. Gearhart! He found us exactly what we came looking for and did not pressure us at all! Thank you for being patient and understanding!
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August 2023 by Angie Adams
Gearhart was awesome. Helped us find the right bed for my husband's uncle. He went the extra step to make sure we had everything. We have bought from here before but I've got to say Gearhart is on of the best salesman we have ever come across.
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August 2023 by Valerie Wright
We had a wonderful experience at this mattress firm. There was only one associate, Mr. Gearhart, was simply AMAZING! He was patient with us and we left with exactly what we came for. We have already started spreading the word on how amazing Mr. Gearhart and the Mattress Firm was! We will certainly be back.
