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September 2023 by Cassidie Burrow
The grooming services are great however I wish they had a better system for pick up drop off. It took over 25 mins to drop my dog off. I know that has nothing to do with the groomers but it's still frustrating ?
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June 2023 by Dee de Cheubel
This is a cute little PetSmart, it's not as big as the other PetSmarts in the Tri-Cities area but it has the basics.
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April 2023 by Rabbit Run
Beautiful healthy bettas! They usually have as many as possible in the wall, and the ones in the cups always have clean water. Also the employees working the fish area seem very passionate about fish and knowledgeable.
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April 2023 by Patricia Seward
I'm babysitting my nephews German Shepherd for a few months & having trouble with his stomach. I stopped in Pet Smart in Chester Va yesterday to get him some digestive food & supplies. Was checking out & explaining to Marshall, an associate of Pet Smart, what was going on & with certainty he recommended a couple of items that could help with the stomach issue. He was so helpful & patient in explaining how the product works & when I should see a difference. What I loved about Marshall was his eagerness to help w/o trying to push something on me. He has such a great attitude & such zeal about him. You can tell he loves what's he doing. Marshall has made Pet Smart my go to pet store from now on. Thanks Marshall for all your help!!!
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April 2023 by Malitha Steele
I took my dog to the Chester PetSmart for grooming. I explained to the person who checked me in that he doesn’t like the forced air dryer, and that he usually dries in the kennel dryer first and then the forced air dryer is used to finish so it’s not as long. She said”yes I see it in the note”. I called ahead to ask for this service. I got a call about 4 hours later saying they couldn’t finish the groom because he wasn’t being cooperative, he was screaming, and kicking. She said she was able to do the bath, brush out, and clean his face up ( poodle clean face). Two days later I noticed a burn to his face. I didn’t call to file a complaint until 6 days later. Long story short, they denied it happened there and it was nothing they could do. I explained that I filed the complaint so they could review their practice on how they handle pets when stressed and making sure the blades on the clippers are checked frequently to make sure they are not too hot, so other pets don’t experience this injury. I will never take him there again for grooming.
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April 2023 by Mike Williams
By far the worst place to take your pet to get groomed. If the dog has one mat, don’t bother, regardless of how bad you think the mat is. They won’t do it because they need their breaks and down time. Will never go here again for any of my pets needs.
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April 2023 by George Laffoon
Clean, full of products and very helpful, friendly employees. Currently taking puppy obedience classes there.
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March 2023 by Michael Williams
They will find any reason NOT to groom your pet so they can have more breaks and down time. Do not bring your pet here.
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February 2023 by Tammy Robinson
Great store that has everything your pet (or pet owner) may need or want! Prices are a little high but it's worth paying a little more for quality items!
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January 2023 by Felicia Allen
Disappointed in the customer service. Our dog had an appointment for grooming, at the time petsmart had an availability over petco, whom we usually use. We called ahead after scheduling the appointment online to inquire about what documentation will be required. We came from Germany. I explained this. Our dog had his rabies shot prior to coming to the states and the vaccine is valid. We have all the paperwork. However, the lady stated he has to have another vaccine from Virginia. Specifically, it has to state from Virginia. This makes no sense at all. So that means every state he goes to if I wanted him to be groomed at petsmart, he need to have another rabies vaccine. This is absurd. Rather upsetting, the information relayed over the phone verse in person was totally different. Just wish Petco had availability so our dog would be Christmas ready.
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December 2022 by Christy Germer
Pet groomers are the best they always do so good with my babies!
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December 2022 by Brandon Bowers
Took my 10 year old, 35 pound beagle in today for a grooming. They couldn't complete the nail trim, and did a terrible job on the Furminator treatment. They said the dog wouldn't let them finish the nails. She literally has no teeth to stop them from doing their job. They told me to take her to a vet for a nail trim. These people shouldn't advertise a service when they can't complete it. When I got my dog home, I rubbed clumps of hair off of her, as if the de-shedding had not been done at all. I won't go back. It's a waste of time and money.
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December 2022 by Steven Dance
Great...with dog at training class
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December 2022 by Steve Dillon (MtLifeIsBetter)
Staff is great. Was helped to find the right food for my cat. The only issue I have is how expensive food for pets have become.
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October 2022 by Marion Nixon
I stopped in to get my monthly supply of NULO cat food. Happy to see all 6 flavors of the 5.50 oz cans in the shelf.And as usual the employees were very nice.
