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November 2023 by Josh Hall
Smitty was awesome! Was working in the area when I got a flat tire on my work truck. I put the spare on but that was flat too. Smitty put a new valve stem in the original wheel on put it back on and didn't charge me a dime. I didn't even ask him to, he just did it trying to be a good person.Service: Tires
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November 2023 by R Squares
This day and age it can get tough to find a shop that will not mess you around. This is one such shop. I called to schedule a State inspection. This was an easy process to accomplish.Come the date of the inspection intake was quick and easy. The whole process took somewhere under an hour in the morning.While I waited in between customers I had an awesome chat with the woman who had helped me before. A welcome change from any of the chain shops in the area.I will certainly be back if I need any work done in the future.Great peopleGreat locationGreat pricesAwesome service!Service: Vehicle Inspection
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November 2023 by Tom Dale
If you were ever looking for a repair shop that you can trust, this is the place. The work is outstanding and the prices are fair. Smitty takes care of his customers with a smile and communication is friendly and honest. Don’t hesitate to use this shopServices: Steering & suspension repair
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October 2023 by stuart covington
Very nice place with polite people. Fixed my truck & got me going !
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September 2023 by Eugenia Marks
Haven't been there yet. Polo's was suggested to me for getting a vehicle inspected...updates to come once I've gotten the vehicle back...
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September 2023 by Barbara Christiana
Very professional explained what they found during inspection so I understood so I could get it fixed
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August 2023 by Jay Brusso
The service is outstanding. I've been coming here for a while. They haven't done me wrong at all.
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May 2023 by Maverick
Once again a positive experience with Polo's. Rotors and brakes expertly replaced for less than half of dealer estimate. Staff are always helpful, friendly, and professional. I was a little disappointed that the car was not ready the same day, however the slight delay was fully explained by the mechanic that did the work. So, no real issue. Polo's has become my go-to shop for my car repair needs.
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May 2023 by Nicey Mcwilliams
Very good people to take ur car or truck too. I have taken both my vehicles and they called me if something extra was wrong they did not fix it till they got my approval. Great communication they get five stars from me.
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May 2023 by steven brosius
Great customer service! Very professional and courteous. Would recommend them.
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April 2023 by Jeremy Phelps
Took my car here for a simple inspection and an ac recharge. I had an appointment, it's not like I just walked in. But they said it would be best if I could drop the car off, so I dropped it off at about 10am. 430 pm I'd heard nothing and they close at 530, so I called to check in and was told my car was next up. 545 I showed up, knowing they were closing, they refused to give me a time estimate and told me that they recharged my ac but it didn't work so they were starting to take my ac apart to diagnose without calling to check or giving me any kind of quote on that service, and hadn't even started inspecting it. Then brought my keys back and told me to bring it back in the morning and they would look at it, after having my car for over 8 hours. They were charging me over 200 dollars in labor to NOT fix my AC or inspect my car. Not wanting to cause a scene, I handed my card and said just run my card so I can leave and then asked me to come back in the morning, to which I said, "I'm not ever coming back, your charging me over 200 to fix nothing and keep my car for 8 hours." This man at the desk THREW MY CARD BACK AT ME and said good, don't come back! He did not end up charging me for the work they did not do. But this was hands down the worst customer service and automotive repair service I have ever received. I honestly don't understand how they still have customersServices: Vehicle Inspection
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April 2023 by S M
Love this place. Honest folks. Won’t waste your time. Doesn’t waste your money. What an auto repair shop should be. No other place in Chester you rather go.Services: Electrical
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April 2023 by Jeremy P.
Took my car here for a simple inspection and an ac recharge. I had an appointment, it's not like I just walked in. But they said it would be best if I could drop the car off, so I dropped it off at about 10am. 430 pm I'd heard nothing and they close at 530, so I called to check in and was told my car was next up. 545 I showed up, knowing they were closing, they refused to give me a time estimate and told me that they recharged my ac but it didn't work so they were starting to take my ac apart to diagnose without calling to check or giving me any kind of quote on that service, and hadn't even started inspecting it. Then brought my keys back and told me to bring it back in the morning and they would look at it, after having my car for over 8 hours. They were charging me over 200 dollars in labor to NOT fix my AC or inspect my car. Not wanting to cause a scene, I handed my card and said just run my card so I can leave and then asked me to come back in the morning, to which I said, "I'm not ever coming back, your charging me over 200 to fix nothing and keep my car for 8 hours." This man at the desk THREW MY CARD BACK AT ME and said good, don't come back! He did not end up charging me for the work they did not do. But this was hands down the worst customer service and automotive repair service I have ever received. I honestly don't understand how they still have customers
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April 2023 by Frankie G.
It's a story. First made appointment for state inspection as recommended by a local business. Told Person meeting me at the desk they came highly recommended and that person said I'll charge you double! Thought it was a joke.Took car in for state inspection-it failed & according to these guys needed a left rear lateral arm costing approx $420.00 plus two days to get parts. My husband, knowing a little about cars, asked questions to determine what was going on...........desk person said I didn't inspect it. I'm too busy to answer questions. So, they DID want to charge me double!! We took it to the Ford dealership, they tightened a bolt and it passed inspection! Cost of inspection only! This shop may do heroics on your car, but this was our experience. Wish you all the best if you are entrusting this shop with your Ford Explorer!
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February 2023 by Johnny Bravo
This was my first visit to Polos, they've been around for as long as I can remember and I've always heard great things about them. Went here for inspection, started off failing for spacers. So thats pretty dirty and all but if that was it I honestly woulda just moved on. What got me was it also failed for a lower control arm. So I ordered control arms and ball joints online before looking at it myself, very expensive mistake on my part cause as soon as I got behind the tire there it was, an obvious loose bolt. It's not like they're hurting for business, they could have easily tightened it up as a good gesture, would have taken 10 seconds. I'm not making accusations but it's also a little suspect that it came loose to begin with considering how little I'd been driving it, though, of course, completely possible. I tightened it up and made sure to have the arm looked at when I took it to another shop for alignment. They confirmed it looked fine.While the guy behind the counter did a great job of taking time to talk to me about things, I should have known to ask better questions. Either way I still felt mislead like it was not explained specifically enough. Judging by what was written on the paperwork, it sounded much worse than a loose bolt. It cost me a lot in part and another $20 for reinspection somewhere else.Do not recommend.
